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To VIRmach.com
I bought a VPS at Virmach#1132875 on December 07. It has been 37 days and it has not been activated so far. The request for refund has been rejected. The support ticket inquired cannot be answered normally. Please tell me what to do?
Thanked by 1drunkendog
Comments
Let's tag the provider so he won't miss it!~
@VirMach
btw. Welcome to LowEnd Support Talk.
Ticket ID: #1132875
Subject: PMS
Status: Awaiting L1 Support
Ticket URL: https://billing.virmach.com/viewticket.php?tid=1132875&c=L3T5UPP0R7
Yeah its really wrong of him to expect VPS to be delivered in 40 days, its surely PMS. You're such a clown.
If they rejected your refund then you should chargeback or dispute on paypal if you dont intend to use them anymore.
Hello @VirMach
Do you process my ticket #751626. I opened it 2 months ago.
Not use PAYPAL
Was it a BF deal?
next time use PayPal
Yeah, if a provider can't provision in a month, then it's definitely justifiable to go complain on LowEndTalk
I will not provide any commentary outside of general summary of ticket responses.
Ticket #1-4
This is a ticket regarding your order being approved. An automatic ticket by our system.
Ticket #5
Ticket is regarding AliPay payment not being marked paid issue. Created December 7th. We fixed this on December 20th.
Ticket #6
Customer requests a refund for Bitcoin on December 27th. We state that we cannot return Bitcoin and ask if customer wants a refund to store credit on December 28th. Customer did not reply further.
Ticket #7-8
Ticket regarding I/O warning. Customer replied December 29th, we replied with an auto message on December 31st. No issue that I can see here, closed out.
Ticket #8-9
Merged tickets. Customer asked for compensation for a service not booting and to add disk space. Customer did not provide service name. January 12th. Customer received response on January 13th, asking which service. Customer created a ticket referencing other ticket, asking for compensation, and to add 5GB on January 13th. Customer asked which service for the second time, and tickets merged, on January 14th. Customer rated the reply 5 stars, but did not reply to let us know which service.
Ticket #10+
No other tickets exist at this time.
This is an affiliate withdrawal request. We've had a lot of these requests coincide with the promotions we ran, and we've also had some change in WHMCS cause our semi-automation for handling these to temporarily break. There are definitely delays here and we apologize.
We tried processing some of these on Monday, but ran into time constraints. Rest assured it's on the list and you should not have to wait much longer.
Not in VirMach’s case due to the issues they explained in their thread and OP is probably not the only one with pending services which is most likely a BF deal.
If I can reply to the ticket, why come here?
hello
This is the original text, is there any ambiguity
I see in let that there is compensation for not booting up, please verify whether my machine meets the compensation standard, and also ask how much USD/month will be needed to add 5G-SSD to the hard drive
01/13/2021 (21:35)
1132875
Isn't this an answer
I have a picture of a ticket that cannot be replied to, but it cannot be uploaded
@bobe Please share the screenshot of ALL your tickets, thanks.
How to upload pictures
https://imgur.com
Misoperation five-star praise, but unable to reply to the ticket
You can use imgbb or Imgur
PMS detected.
Virmach "12/28/2020 (03:31)
We can't return Bitcoin to an address/refund it. Would you like a refund to store credit?"
What I understand is: no refund, only store credit can be refunded, and then my service can be cancelled
I can't answer this
If you provide real-time services, how can there be such shit
Hello fellow clown.
01/03/2021 (12:00)
System
客服
As you may know, your service is a virtual server that comes with a portion of the physical disks on a server. While you have a dedicated amount of disk allotted to you that you may fully use, we limit the operations on your disk to a fair share. Your service was recently found to be using high levels of I/O. As a result, your service has been powered off out of courtesy, instead of a suspension. Your server is not suspended and can be booted back up by pressing Boot from the service page.
CAUTION: Please read this message beforing powering your service back on.
While we permit you to average around 80 TPS/IOPS, our AUP does not permit constant usage or larger bursts. You must understand that your VPS is a virtual instance running on a physical server with limited amounts of I/O shared across multiple users, which is why we have this policy in place. Your service was found to be using an average of 361.61 transactions per second for multiple hours. If the high usage continues your service may be powered off again or suspended.
Please reduce your usage. If you have a Windows VPS then you may follow this guide , please also make sure no intensive processes are running in the background, such as a Windows Update which may sometimes break . The disk is utilized when reading or writing files, which includes excessive web browsing or processing large amount of files. If your servers require using a lot of I/O then you can purchase the High I/O add-on, if available for your plan, this will give you 2x the allowed IOPs of your current plan without upgrading. If you don't think even that upgrade will be enough then you should consider upgrading to a Dedicated Server. We can possibly provide you with a discount if you'd like to switch, please let us know. We can also help you with the migration of your files and data if you choose to go with a dedicated server. Another option available to you is upgrading to a higher plan, for example our SSD4G plan has a very lenient allowance for I/O, much higher than the plans below it.
You may purchase the appropriate addon below:
https://virmach.com/manage/cart.php?gid=addons
You may see our Acceptable Use Policy below:
https://virmach.com/terms-conditions/#tab1
Feel free to contact us if you need assistance in lowering your usage or if you have any questions. We may also have discounts/coupons available if you'd like to upgrade to avoid further issues.
Then you shut down my running server
Ticket #821097 - [Shutdown] Your service "boe20" is using high amounts of IO
After that, my BOE20 server was castrated
My word, she is going nuts.
Doubt it - been castrated.
Little offtopic: Why does a lot of Chinese people ending here with "How to upload pictures?"[1]. I would guess that all those 'memeing about gov' pictures are no go for them, but for sure they use it for other, legitimate things? Like sharing screenshots, showing stuff to friends etc?
[1] and then casually ignoring all the answers and copy-pasting 1/25 of text into forum.
Lol, where is the ticket screenshot?