Do providers use freelance services?
After picking up a few offers I noticed that many providers are lacking on support and knowledge base articles. The latter of which could cut down on the need for human interaction in support incidents. Also many are sole proprietors who at times can be stretched thin.
Is there a market here for freelance support, system admin and/or knowledge-base article composition to streamline and improve the support services offered by some of the providers here?
Also if these aren't the type of services needed by providers what else might be of value to them?
Is this feasible or mostly a waste of time? What do you guys think?