Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


Shoutouts to HostHatch!
New on LowEndTalk? Please Register and read our Community Rules.

Shoutouts to HostHatch!

I've picked up a Black Friday promo with them last year on a 1TB storage VPS for backups.

It's been so smooth I forgot about it.... until it was suspended today for being late on payment.

Whoops! Paid and back in business!

Comments

  • Alr.

  • what?

  • Hi, I'm in the same boat, just waiting for a response from @hosthatch or @Abdullah
    Hope I can get it reactivated, mine was deleted!
    Ticket #355934
    Thanks!

  • @coolgoole said:
    what?

    Just reviewing a solid service. That's all.

  • Indeed very solid service, haven't gotten anything this year, but still playing around with my 2018 BF specials :-)

    Thanked by 2mmuyskens hosthatch
  • True. Customers are now happy. Things have settled down.

    Congratulations @hosthatch !!!

    Thanked by 1mmuyskens

    Fastmako (aff) - another cheap VPS.

  • hosthatchhosthatch Member, Top Provider

    @nfn said:
    Hi, I'm in the same boat, just waiting for a response from @hosthatch or @Abdullah
    Hope I can get it reactivated, mine was deleted!
    Ticket #355934
    Thanks!

    We keep the servers for 14 days after the due date before removing them (we can keep them for longer if notified). We can't restore them after they are already removed, sorry :(

    If you have an open ticket, you will get a response there about this.

    And glad to see people happy!

    Thanked by 3nfn lentro RedSox

    Deploy excellent quality VMs in 14 global locations - hosthatch.com

  • nfnnfn Member
    edited December 2020

    @hosthatch said:

    @nfn said:
    Hi, I'm in the same boat, just waiting for a response from @hosthatch or @Abdullah
    Hope I can get it reactivated, mine was deleted!
    Ticket #355934
    Thanks!

    We keep the servers for 14 days after the due date before removing them (we can keep them for longer if notified). We can't restore them after they are already removed, sorry :(

    If you have an open ticket, you will get a response there about this.

    And glad to see people happy!

    Hi, I don't need to be restored to the same state, just need them to be reactivated.
    Can this be done?

    Edit: the invoice was available for payment with a late fee and I made the payment.

    Thanks

  • hosthatchhosthatch Member, Top Provider

    @nfn said:
    Hi, I don't need to be restored to the same state, just need them to be reactivated.
    Can this be done?

    Edit: the invoice was available for payment with a late fee and I made the payment.

    Thanks

    Most likely, yes, please wait for a response in your ticket :)

    Thanked by 1nfn

    Deploy excellent quality VMs in 14 global locations - hosthatch.com

  • @hosthatch said:

    @nfn said:
    Hi, I don't need to be restored to the same state, just need them to be reactivated.
    Can this be done?

    Edit: the invoice was available for payment with a late fee and I made the payment.

    Thanks

    Most likely, yes, please wait for a response in your ticket :)

    Glad to ear that!
    Amazing service for my small site!
    Thanks for you help! 👍

    Thanked by 1hosthatch
  • I have a storage box with hosthatch, very solid service, very happy.

    Thanked by 1brueggus
  • Been a customer for 2+ years, no complaints. When they say premium network, it shows.

    Thanked by 1brueggus
  • WebProjectWebProject Member, Provider
    edited December 2020

    @mmuyskens said:
    . until it was suspended today for being late on payment.

    Whoops! Paid and back in business!

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    VPS Price Match Guarantee on: All our range of DDOS protected VPS Plans
    Are you looking for best price for self-managed VPS? See WebProVPS website for more details.
  • lentrolentro Member, Provider

    @WebProject said:

    @mmuyskens said:
    . until it was suspended today for being late on payment.

    Whoops! Paid and back in business!

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    @mmuyskens is just happy that he forgot to renew an amazing deal, and he's got it back :)

  • hosthatchhosthatch Member, Top Provider

    @WebProject said:

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    I don't think the OP was putting any blame on the provider (us in this case) :)

    Deploy excellent quality VMs in 14 global locations - hosthatch.com

  • seriesnseriesn Member, Top Provider
    edited December 2020

    @hosthatch said:

    @WebProject said:

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    I don't think the OP was putting any blame on the provider (us in this case) :)

    Lucky you. I am sitting on a negative trust pilot review for the same exact reason -.-. Op is a good person.

    Thanked by 2hosthatch JabJab
  • hosthatchhosthatch Member, Top Provider
    edited December 2020

    @seriesn said:

    @hosthatch said:

    @WebProject said:

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    I don't think the OP was putting any blame on the provider (us in this case) :)

    Lucky you. I am sitting on a negative trust pilot review for the same exact reason -.-. Op is a good person.

    I mean.... we all have our...bad days

    Thanked by 1seriesn

    Deploy excellent quality VMs in 14 global locations - hosthatch.com

  • In my case, I saw the invoices but forget for a couple days after the alerts.
    I only have good things to say about @hosthatch for these 3 years with then.
    The late payment is only my fault.

  • yes @hosthatch are awesome guys.

    consider me a fanboi ^^ - though... one needs to be around all blackfriday weekend to get the real deals no one else offers ;-)

    never needed their support other then grabbing and setting up these specials

    so, I don't f*cking care if they need a bit longer to answer YOUR stupid question about _you_ not being able to properly handle _your_ UNMANAGED service _you_ bought from them...

    Thanked by 1RedSox

    UltraVPS.eu KVM in US/UK/NL/DE: 15% off first 6 month | Netcup VPS/rootDS - 5€ off: 36nc15279180197 (ref)

  • Fastmako (aff) - another cheap VPS.

  • I've been using @hosthatch for over a year now and my only regret is that I didn't notice them earlier. Absolutely stellar services even if this blackfriday several people got butthurt for missing out on some incredible deals.
    If you're looking for a stable provider with great hardware performance and an awesome network, that's been in business for years then you must give them a try.

  • @hosthatch said:

    @WebProject said:

    One good question: how provider can be at fault if you / someone forgot to pay the bills? Normal practice within X days to restore account if customer still care about VPS account and paid bill within X days.

    I don't think the OP was putting any blame on the provider (us in this case) :)

    It was clearly my mistake forgetting to pay for it. I'm glad you suspended it and didn't terminate it lol

    Thanked by 1WebProject
  • Such a great review :D

    Shared: GestionDBI | VPS: NexusBytes, HostHatch, InceptionHosting

  • @sonic said:
    Such a great review :D

    My favorite part is how I couldn't even give kudos without someone jumping in here with their ticket ID.

  • Finally, all my boxes have been delivered with working IPv6 and Private IPs at all locations. For the production grade reliability, stability and terrific VFM that they offer, I certainly didn't mind waiting a few extra days for them to fix a couple of niggling network related issues that they encountered while setting up these new nodes :grin:

    10/10 all around!

    Thanked by 1chocolateshirt
Sign In or Register to comment.