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Email hosting: Is MXRoute still the place to go?
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Email hosting: Is MXRoute still the place to go?

Afternoon all - been out of the hosting / email side of things for a good while so wanted to check to see if people are still thinking that MXRoute is the best place to grab some email hosting.

If it is - are there any coupons around?

Thanks!

«13

Comments

  • DPDP Administrator, The Domain Guy

    Yes.

    https://mxroute.blackfriday/

    Happy shopping!

    Thanked by 3jar Fatboy Ouji
  • MXRoute: no issues, 5+ years' running  :)

    Thanked by 2Fatboy jar
  • Thank you both - time to get some email set up then!

  • Absolutely. The only negative part of MXRoute is, Jar does not want to provide reseller deals on BF!!! :D

  • Best option around IMO, go for it!

  • I've bought a Black Friday package recently. Looks solid from what people say, but bear in mind that they don't come with IPv6 connectivity just yet.

    Thanked by 1webcraft
  • Actually you can use buyshared too....similar features/rules and you can host sites too.

  • Jarland ist 100% one of the best guys in this game. Thanks man! Using the service for 3 years now.. no reason to complain at all!

    Thanked by 1jar
  • Lol good shit, troller sourcing troller.

    OP, have three deals with jar, all been fantastic and perform better than anything shy of gsuite, which is exponentially expensive. Troll wanting refund was clearly at fault, unfortunately email services do attract the spammers and first time mass mailers

    Thanked by 2pbx dahartigan
  • DevilDevil Member
    edited November 2020

    Anyone who has used this and also https://mailbox.org/en/? How would you differentiate b/w the two? As in on what counts they are similar and on what different? Strength weaknesses?

    I can see one thing - MXRoute is way more cost-effective. So much that there's hardly any competition on this front b/w the two. What else?

    I see only praise for this service here on LET (not many providers have that distinction here) and I am currently a mailbox.org customer. I wanted to see how the two compare (I hope I am not comparing apples and oranges).

    Thanked by 1Chronic
  • Yes

  • ChronicChronic Member
    edited November 2020

    @Devil said: Anyone who has used this and also https://mailbox.org/en/? How would you differentiate b/w the two?

    I would also be curious about this. I've been using Mailbox for a year or so and have been happy with them.

    The obvious difference is that one is in Germany, the other in the US. I don't know how big MXRoute is, but I would imagine Mailbox also has a bigger team. Mailbox also looks more polished and professional to me, which inspires more trust. This is of course subjective, and none of it necessarily translates to superior service. I'm sure a lot of effort and love went into MXRoute.

  • jarjar Patron Provider, Top Host, Veteran
    edited November 2020

    @Devil @Chronic

    What separates MXroute from other services, aside from the pricing model, is this: https://mxroute.com/our-unique-outbound-infrastructure/

    Since I wrote that blog entry we've added our own IPs assigned to us by ARIN, which is obviously a huge and positive growth point. Currently that IP space has added two additional relays, each containing another /24.

    I only receive complaints about delivery issues when the issue was a problem with the recipient or their mail server (either they didn't see the email or their server accepted it and didn't deliver it to them, things no one can mitigate on the sender side). When we used MailChannels I routinely received complaints about their filters blocking outbound mail. I receive maybe one every 2-3 months now. So I'm blocking less good outbound email and delivering consistently from my perspective.

    I hate to throw this out there because it sounds cocky but I thought MC provided the highest quality outbound in the world, and from my view I've exceeded that quality, so I have to logically conclude that from my vantage point I'm currently providing the most consistent delivery you can buy.

    My whole thing was I wanted to take away the pain of IP reputation/delivery issues and challenge the per user pricing model. I may not be maturing as quickly as some others on polish, but the service is rapidly improving and has grown from a side project to paying a full time employee. Hope to expand that to 2 full time employees next year. Prices may rise as we grow, but only for new signups.

  • Have to say I went with MXRoute in the end and the setup was easy as anything and seems to be working fine.

    Its good to see the same names / companies still about after many moons of being away from hosting!

    Thanked by 1jar
  • I think namecheap, zoho, and mailbox.org are much better if you only need one inbox, maybe even a couple of them, but if you need more than that then mxroute, and mailcheap.co are the way to go, but I don't recommend you to have your business emails on cheaper services as the later said hosting providers as they are not that big, and still struggle to maintain their services. I have read in reddit how someone's account was closed in maxroute for asking for more support. Apparently he was refunded, but it might cost time, and energy to move everything to a different services. on top of that if you don't have backup of your emails, you will face to a bigger problem. So I suggest to go with namecheap, zoho, and mailbox.org if you are looking for cheaper, reliable email hosting, and mxroute, and mailcheap.co if you are looking for a okay level email hosting providers.

    Thanked by 1seenu
  • MXroute is prem..

  • jarjar Patron Provider, Top Host, Veteran
    edited November 2020

    @CUTA said:
    I think namecheap, zoho, and mailbox.org are much better if you only need one inbox, maybe even a couple of them, but if you need more than that then mxroute, and mailcheap.co are the way to go, but I don't recommend you to have your business emails on cheaper services as the later said hosting providers as they are not that big, and still struggle to maintain their services. I have read in reddit how someone's account was closed in maxroute for asking for more support. Apparently he was refunded, but it might cost time, and energy to move everything to a different services. on top of that if you don't have backup of your emails, you will face to a bigger problem. So I suggest to go with namecheap, zoho, and mailbox.org if you are looking for cheaper, reliable email hosting, and mxroute, and mailcheap.co if you are looking for a okay level email hosting providers.

    Yeah if your email is important you should definitely go with a larger company. They don't have nearly as many issues.

    https://www.digitalocean.com/blog/update-on-the-april-5th-2017-outage/

    https://www.esecurityplanet.com/hackers/web-host-linode-hacked-71000-stolen.html

    https://www.newsweek.com/gmail-down-wednesday-april-8-1496877

    https://www.pcworld.com/article/2030836/microsoft-blames-outlook-hotmail-outage-on-overheated-servers-apologizes.html

    People who get terminated for abusing the service always tell the truth, so it's also important that you trust them. Also the larger companies have no negative reviews.

    https://www.trustradius.com/reviews/microsoft-office-365-2020-07-22-03-51-11

    https://www.trustpilot.com/review/mailbox.org?languages=all&stars=1

    https://www.trustpilot.com/review/www.zoho.com?languages=en&stars=1

    Recommend who you want but if you just want to take a dump on me, I know more of the facts. That guy on reddit got terminated because he didn't like waiting on a ticket. This while there were no outages and he'd made no attempt to troubleshoot, and thought he'd double his recognition by opening a second to demand an answer to the first. If you want to do business with that, go right ahead. If you feel like you're going to declare yourself more important than other customers by opening more than one ticket for the same issue, probably avoid doing business with me. Seems like an easy thing to not do, but you do you.

    If you think the size of a company's staff dictates whether or not they agree with you on the long term financial and quality impact of allowing customers to open more than one ticket per issue at a time, you'd be wrong, and I could easily explain to shareholders why they should agree with me on it. Hit me up if you want to hear stories about customers at large companies who also thought that multiple tickets would decrease their time to response and it ultimately led to increased response time for everyone due to the excess workload caused by queues over 5k due to excessive duplicates opened by customers thinking it was "escalating." I've learned a thing or two about the impact of bad behavior at scale leading to increased staffing and decreased response times.

    Ever had to sort a ticket queue of 5k+ tickets, combine data from multiple tickets per customer for an oddly large number of them in a meaningful manner for your team to quickly understand what they wrote without having to do the legwork themselves, just to reduce the impact of people like that on their response time? Then plead with the customer to not open any more so that the support team could work faster and get to them in less time? I have.

    Either way, MXroute is rapidly growing and there's no stopping it. From a hobby while I worked at HostGator, to a strong second income while I worked at DigitalOcean, to a full blown LLC with a full time employee and on track to add a second next year. While you were talking bad about me I was building out more systems for automation to ensure scalability for the years to come. I wrote this reply on the toilet afterward, because that's what diet drinks are doing to me.

  • You know what I like about MXroute?

    I can text Jar on a Saturday night if something breaks.

    Microsoft won’t even send me an automated response.

    MXroute is what I call the boutique email hosting. It is cheap. It is simple and it works awesome. Owner also takes responsibility when things are broken.

    If we keep on saying they are small business, let’s not give them more business, guess what? One will be stuck paying 10 times more for less from some “big” brand.

  • 17brownj17brownj Member, Host Rep

    Bigger is not always better; I think Jarland is proof of that. Solid service he provides. It always leaves me satisfied.

    Thanked by 1jar
  • Been using Mxroute for 4 years now without a single issue.

    Thanked by 1jar
  • @jar said:

    I wrote this reply on the toilet afterward, because that's what diet drinks are doing to me.

    And here I thought it was the toilet that brought out people's, uh, deep thoughts. :P

    Thanked by 1jar
  • Mxroute doesnt provide refund which is bad...
    I forget what is the full sentence.

    Thanked by 2jar dahartigan
  • @jar said:

    @CUTA said:
    I think namecheap, zoho, and mailbox.org are much better if you only need one inbox, maybe even a couple of them, but if you need more than that then mxroute, and mailcheap.co are the way to go, but I don't recommend you to have your business emails on cheaper services as the later said hosting providers as they are not that big, and still struggle to maintain their services. I have read in reddit how someone's account was closed in maxroute for asking for more support. Apparently he was refunded, but it might cost time, and energy to move everything to a different services. on top of that if you don't have backup of your emails, you will face to a bigger problem. So I suggest to go with namecheap, zoho, and mailbox.org if you are looking for cheaper, reliable email hosting, and mxroute, and mailcheap.co if you are looking for a okay level email hosting providers.

    Yeah if your email is important you should definitely go with a larger company. They don't have nearly as many issues.

    https://www.digitalocean.com/blog/update-on-the-april-5th-2017-outage/

    https://www.esecurityplanet.com/hackers/web-host-linode-hacked-71000-stolen.html

    https://www.newsweek.com/gmail-down-wednesday-april-8-1496877

    https://www.pcworld.com/article/2030836/microsoft-blames-outlook-hotmail-outage-on-overheated-servers-apologizes.html

    People who get terminated for abusing the service always tell the truth, so it's also important that you trust them. Also the larger companies have no negative reviews.

    https://www.trustradius.com/reviews/microsoft-office-365-2020-07-22-03-51-11

    https://www.trustpilot.com/review/mailbox.org?languages=all&stars=1

    https://www.trustpilot.com/review/www.zoho.com?languages=en&stars=1

    Recommend who you want but if you just want to take a dump on me, I know more of the facts. That guy on reddit got terminated because he didn't like waiting on a ticket. This while there were no outages and he'd made no attempt to troubleshoot, and thought he'd double his recognition by opening a second to demand an answer to the first. If you want to do business with that, go right ahead. If you feel like you're going to declare yourself more important than other customers by opening more than one ticket for the same issue, probably avoid doing business with me. Seems like an easy thing to not do, but you do you.

    If you think the size of a company's staff dictates whether or not they agree with you on the long term financial and quality impact of allowing customers to open more than one ticket per issue at a time, you'd be wrong, and I could easily explain to shareholders why they should agree with me on it. Hit me up if you want to hear stories about customers at large companies who also thought that multiple tickets would decrease their time to response and it ultimately led to increased response time for everyone due to the excess workload caused by queues over 5k due to excessive duplicates opened by customers thinking it was "escalating." I've learned a thing or two about the impact of bad behavior at scale leading to increased staffing and decreased response times.

    Ever had to sort a ticket queue of 5k+ tickets, combine data from multiple tickets per customer for an oddly large number of them in a meaningful manner for your team to quickly understand what they wrote without having to do the legwork themselves, just to reduce the impact of people like that on their response time? Then plead with the customer to not open any more so that the support team could work faster and get to them in less time? I have.

    Either way, MXroute is rapidly growing and there's no stopping it. From a hobby while I worked at HostGator, to a strong second income while I worked at DigitalOcean, to a full blown LLC with a full time employee and on track to add a second next year. While you were talking bad about me I was building out more systems for automation to ensure scalability for the years to come. I wrote this reply on the toilet afterward, because that's what diet drinks are doing to me.

    Why would I talk bad about someone whom I don't even know or haven't done business with before. In fact I have even bought your service a couple of hours ago because it perfectly fits my need. I didn't talk bad about you, I talked about Trust issues. Trust is something you have to earn over time not expect people to have it outright. Larger companies spend a lot of time and money to improve their reputation, that's why people trust them. When you say google, you know it's trustworthy. I have bad experience with scammers and therefore I am careful with whom I do business. I am sure everyone is like that, but here you complain about my post by being aggressive. It's not really helpful to new customers. I am really disappointed.

    Thanked by 2Chronic ikkizenho
  • jarjar Patron Provider, Top Host, Veteran
    edited November 2020

    @CUTA said:

    @jar said:

    @CUTA said:
    I think namecheap, zoho, and mailbox.org are much better if you only need one inbox, maybe even a couple of them, but if you need more than that then mxroute, and mailcheap.co are the way to go, but I don't recommend you to have your business emails on cheaper services as the later said hosting providers as they are not that big, and still struggle to maintain their services. I have read in reddit how someone's account was closed in maxroute for asking for more support. Apparently he was refunded, but it might cost time, and energy to move everything to a different services. on top of that if you don't have backup of your emails, you will face to a bigger problem. So I suggest to go with namecheap, zoho, and mailbox.org if you are looking for cheaper, reliable email hosting, and mxroute, and mailcheap.co if you are looking for a okay level email hosting providers.

    Yeah if your email is important you should definitely go with a larger company. They don't have nearly as many issues.

    https://www.digitalocean.com/blog/update-on-the-april-5th-2017-outage/

    https://www.esecurityplanet.com/hackers/web-host-linode-hacked-71000-stolen.html

    https://www.newsweek.com/gmail-down-wednesday-april-8-1496877

    https://www.pcworld.com/article/2030836/microsoft-blames-outlook-hotmail-outage-on-overheated-servers-apologizes.html

    People who get terminated for abusing the service always tell the truth, so it's also important that you trust them. Also the larger companies have no negative reviews.

    https://www.trustradius.com/reviews/microsoft-office-365-2020-07-22-03-51-11

    https://www.trustpilot.com/review/mailbox.org?languages=all&stars=1

    https://www.trustpilot.com/review/www.zoho.com?languages=en&stars=1

    Recommend who you want but if you just want to take a dump on me, I know more of the facts. That guy on reddit got terminated because he didn't like waiting on a ticket. This while there were no outages and he'd made no attempt to troubleshoot, and thought he'd double his recognition by opening a second to demand an answer to the first. If you want to do business with that, go right ahead. If you feel like you're going to declare yourself more important than other customers by opening more than one ticket for the same issue, probably avoid doing business with me. Seems like an easy thing to not do, but you do you.

    If you think the size of a company's staff dictates whether or not they agree with you on the long term financial and quality impact of allowing customers to open more than one ticket per issue at a time, you'd be wrong, and I could easily explain to shareholders why they should agree with me on it. Hit me up if you want to hear stories about customers at large companies who also thought that multiple tickets would decrease their time to response and it ultimately led to increased response time for everyone due to the excess workload caused by queues over 5k due to excessive duplicates opened by customers thinking it was "escalating." I've learned a thing or two about the impact of bad behavior at scale leading to increased staffing and decreased response times.

    Ever had to sort a ticket queue of 5k+ tickets, combine data from multiple tickets per customer for an oddly large number of them in a meaningful manner for your team to quickly understand what they wrote without having to do the legwork themselves, just to reduce the impact of people like that on their response time? Then plead with the customer to not open any more so that the support team could work faster and get to them in less time? I have.

    Either way, MXroute is rapidly growing and there's no stopping it. From a hobby while I worked at HostGator, to a strong second income while I worked at DigitalOcean, to a full blown LLC with a full time employee and on track to add a second next year. While you were talking bad about me I was building out more systems for automation to ensure scalability for the years to come. I wrote this reply on the toilet afterward, because that's what diet drinks are doing to me.

    Why would I talk bad about someone whom I don't even know or haven't done business with before. In fact I have even bought your service a couple of hours ago because it perfectly fits my need. I didn't talk bad about you, I talked about Trust issues. Trust is something you have to earn over time not expect people to have it outright. Larger companies spend a lot of time and money to improve their reputation, that's why people trust them. When you say google, you know it's trustworthy. I have bad experience with scammers and therefore I am careful with whom I do business. I am sure everyone is like that, but here you complain about my post by being aggressive. It's not really helpful to new customers. I am really disappointed.

    I'm not sure I'm up for making any changes to compensate if defending my integrity and what feeds my kids is "aggressive." You don't have to love how I phrase things all the time, but at least you know you're taking to a human and not a mouthpiece for shareholders ;)

    You can't buy trust, and being trustworthy doesn't come packaged with a certain number of dollar bills. From my vantage point, if anything, it's the opposite. Once companies get enough money they tend to stop being transparent and stop being kind. Once they reach a certain size they don't need to prove anything anymore and they begin to clam up and start milking everything for maximum profit while trying to find the line of just how much pain their customers will accept before they leave. Otherwise there would be no one better in the hosting industry than an EIG brand.

    Anyway, welcome, let me know if you need anything. ♥️

    Thanked by 1Chronic
  • jarjar Patron Provider, Top Host, Veteran

    Well this just got juicy.

    image

    Thanked by 2adly dahartigan
  • jarjar Patron Provider, Top Host, Veteran
    edited November 2020

    There came the cancellation request. Guess he said he did it before he did it. Still, fun :)

    Full refund given because despite the attempt of the random stranger to attack my integrity coupled with an awkward expectation that I silently accept it, I'm happy to grant the request so that I might have no outstanding obligations.

  • adlyadly Veteran
    edited November 2020

    Looks like you’ve dodged a bullet. There isn’t even anything particularly offensive or wrong in your original reply. 🤷‍♂️

  • CUTACUTA Member
    edited November 2020

    @jar said:
    There came the cancellation request. Guess he said he did it before he did it. Still, fun :)

    Full refund given because despite the attempt of the random stranger to attack my integrity coupled with an awkward expectation that I silently accept it, I'm happy to grant the request so that I might have no outstanding obligations.

    I never attacked your integrity. I only had a doubt, but the way you dealt with it was wrong. Instead of assuming bad things about me, jumping on me, and bragging about your achievements, you should have said it nicely. There is a way to deliver your speech, but apparently you lack of it. Maybe you should consider to hire a customer supporter, then you will definitely see more sales. I don't think I have problem with your business. it's a problem with your attitudes. I don't want to reply this again, because this was dragged too far. Not really necessary. As I see the only solution to this problem is being nice to customers.

    Thanked by 1seenu
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