Do you rely on backups offered by your shared web hosting provider?
I'm confused about an experience i had with a good and well known provider here. As usual their support was blazing fast and they helped the most they were able to but this ended in data loss with my backups being deleted. It's a mistake caused by some DirectAdmin manipulations from the provider to help me, from a ticket where the initial issue was caused by me and quite stupid (just a DNS pointing to a wrong IP). I'm not salty as it could happen, but i've tried to challenge them to understand more how confident i can be with their system.
Fortunately my data was not in prod ; i've to do the job i did already but nothing that will take me hours (just need some creativity boost, it was a landing page xD). Also i've told at the begining of my request the my data was not critical and it's ok if there is an issue that make them disappear (i had backups in Softaculous, i was "confident" for this SSL and DNS support request). Also to note: i'm a cheap customer ; i mean i'm probably anyway important for my provider but for sure i'm a really small customer ; i've only their first web hosting offer, no any other service.
So my question is: do you rely on your providers backup especially regarding shared web hosting?
Usually i always use my backup server for all stuffs from providers. But i don't know why i was more confident about tools like DirectAdmin and CPanel from providers offering good services. I had in my backlog to setup my own backups outside them, but not urgent. With this experience i feel like it's now a priority before anything.
Doing useless stuffs on amazing providers services because... Why not?