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SpectraIP does not respond to support tickets.
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SpectraIP does not respond to support tickets.

Is there anyone who has experienced the same problem? Although 24 hours passed, support tickets were not answered. What's happening to SpectraIP?

Comments

  • Skynode_euSkynode_eu Member, Provider

    @dopsatomlu Did you tried to chat with them? Maybe If you "remind" them they will finnaly make your ticket, and answer why it took so long?

  • @Skynode_eu said:
    @dopsatomlu Did you tried to chat with them? Maybe If you "remind" them they will finnaly make your ticket, and answer why it took so long?

    I can not get any answer.

  • DPDP Member, The Domain Guy

    Request for an update via the ticket itself, in an acceptable and timely manner.

    If you have done so and still no response after 3 days up to a week, you can start being dramatic here.

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  • @thedp said:
    Request for an update via the ticket itself, in an acceptable and timely manner.

    If you have done so and still no response after 3 days up to a week, you can start being dramatic here.

    3 days? Dude. I need some drama. Haven't seen one yet this week.

    hm. I've lost a machine.. literally lost. it responds to ping, it works completely, I just can't figure out where in my apartment it is.

  • Normally they reply within 2-3 weeks, you need to ask them for updates a lot

    Thanked by 1AlbaHost
  • vpsGODvpsGOD Member, Provider
    edited October 2020

    @dopsatomlu @spectraip
    anyone got reply in last week

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    $16/yr VPS- ovz7 NL| 256MB RAM

  • CConnerCConner Member, Provider

    It's a one-man show as far as we are aware. No control panel (mraning you have to send in a ticket and wait a few days if your server crashed and isn't coming back up) and instant null route when a DDoS attack is received so we'll end our business relations with them.

    GameDash, an AIO solution uniting billing, support & game server management.
    Visit our website or join our Discord to find out more.

  • YamiraanYamiraan Member
    edited October 2020

    My server is not responding since 9 October i created support ticket and try every possible way to contact that one man show but today is 14 October and still my server is offline and no any reply from them
    https://prnt.sc/uzh6ks

  • @Yamiraan said:
    My server is not responding since 9 October i created support ticket and try every possible way to contact that one man show but today is 14 October and still my server is offline and no any reply from them
    https://prnt.sc/uzh6ks

    that's really bad, i'm glad i avoided this provider

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