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SpectraIP does not respond to support tickets.
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SpectraIP does not respond to support tickets.

Is there anyone who has experienced the same problem? Although 24 hours passed, support tickets were not answered. What's happening to SpectraIP?

Comments

  • @dopsatomlu Did you tried to chat with them? Maybe If you "remind" them they will finnaly make your ticket, and answer why it took so long?

  • @Skynode_eu said:
    @dopsatomlu Did you tried to chat with them? Maybe If you "remind" them they will finnaly make your ticket, and answer why it took so long?

    I can not get any answer.

  • Request for an update via the ticket itself, in an acceptable and timely manner.

    If you have done so and still no response after 3 days up to a week, you can start being dramatic here.

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  • @thedp said:
    Request for an update via the ticket itself, in an acceptable and timely manner.

    If you have done so and still no response after 3 days up to a week, you can start being dramatic here.

    3 days? Dude. I need some drama. Haven't seen one yet this week.

    I swear to drunk Im not god

  • Normally they reply within 2-3 weeks, you need to ask them for updates a lot

    Thanked by 1AlbaHost
  • vpsGODvpsGOD Member, Provider
    edited October 3

    @dopsatomlu @spectraip
    anyone got reply in last week

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  • CConnerCConner Member, Provider

    It's a one-man show as far as we are aware. No control panel (mraning you have to send in a ticket and wait a few days if your server crashed and isn't coming back up) and instant null route when a DDoS attack is received so we'll end our business relations with them.

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  • YamiraanYamiraan Member
    edited October 14

    My server is not responding since 9 October i created support ticket and try every possible way to contact that one man show but today is 14 October and still my server is offline and no any reply from them
    https://prnt.sc/uzh6ks

  • donkodonko Member

    @Yamiraan said:
    My server is not responding since 9 October i created support ticket and try every possible way to contact that one man show but today is 14 October and still my server is offline and no any reply from them
    https://prnt.sc/uzh6ks

    that's really bad, i'm glad i avoided this provider

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