OVH wrongly cancelled my VPS, is there any way to protect my rights?
I purchased a VPS on OVH on September 6th 2020, and the VPS was suspended and cancelled on September 12th.
My VPS was cancelled for sending phishing emails on August 25th. I purchased this VPS on September 6, and I did not own the IP address on August 25.
I stated this fact to OVH's customer service and abuse team, but they chose to ignore it and did not restore my VPS.
I have purchased for 2 years, and the reason for choosing long-term purchase is that there is a discount for long-term purchase.
Is there any way that I can get my data and money back?
The abuse team of OVH sent me reminder emails on September 9th and September 11th. Gsuite treated these two emails as spam, so I didn't see them in time.
By the time I saw OVH's previous abuse reminder email in my spam folder, my VPS had been cancelled.
The OVH support team asked me to contact the abuse team directly. I sent a message to the OVH support team in the ticket, and they never responded to me again.
I replied to the abuse team’s email, and they did not reply to me either.
I replied to your abuse team just now.
Google suite treats emails from your abuse team as spam, so I’m not sure whether the reply can be delivered.
Date received14/09/2020 08:20(The timezone is GMT+8)
Can you contact your abuse team to check if they receive my reply or not?
Gsuite treats emails from your abuse team as spam, so gsuite may not deliver my reply to your abuse team.
Date received14/09/2020 11:00
Do your abuse team receive my reply?
Can I temporarily access the VPS to get my data back?
Date received15/09/2020 06:58
My reply to OVH's abuse team:
Please pay attention to the time when abuse occurred, it occurred on “Date: 25 Aug 2020 12:40:02 +0000“. I purchased the VPS on 6 September 2020. The abuse occurred before I owned the ip address.
Mon, Sep 14, 8:09 AM (1 day ago)