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Does hetzner not accept orders from India?
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Does hetzner not accept orders from India?

I am a tech at an NGO in India. First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

Do they completely not accept orders from Indians?

I joined LET to actually find our your experience with them. We desperately need their servers, due to good price, config, and nature of our NGO (it offers free video education for underprivileged school children).

If someone can help us talk to a person, as they stopped replying to our mails too after rejecting our orders.

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Comments

  • Adam1Adam1 Member

    Did you offer to pay the $20 verification fee?

  • PHDanPHDan Member

    You poor bastard...

    Thanked by 1TheKiller
  • HiviumHivium Member
    edited August 16

    Hello Prakash,
    We did supply our documents, when asked, and were accepted by Hetzner. We are an Indian company.

    Hivium - Managed Hosting

  • PHDanPHDan Member
    edited August 16

    @prakashmaster247 said: First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Fully within their rights to not provide you service.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Sure, they told you "no" and you tried to use someone else's ID, they saw you trying to get around their previous decision and rightfully declined.

    I joined LET to actually find our your experience with them.

    Nah you didn't. You joined to call them racists and to try to shame them in to providing you service. Spoiler, they won't change and that's why they are popular.

    (it offers free video education for underprivileged school children

    Is that video content your own produced content? Things you own the rights to? Or will Hetzner be flooded with takedown notices from content you don't own but feel you should be able to stream anyways? Do you serve many children in the EU/UK where Hetzner's DCs are located?

    as they stopped replying to our mails too after rejecting our orders.

    That's a hint, they don't want your business. Find somewhere else.

  • ViridWebViridWeb Member, Provider

    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    ViridWeb.com - cPanel Web Hosting | Litespeed + SSH Access + Free Backups + Free Transfers.
    CIN: U72900WB2018OPC226882 | GST: 19AAGCV4976R1Z4

  • 0xbkt0xbkt Member
    edited August 16

    Sue guy, where you at? @deank

  • Abdullah7310Abdullah7310 Member, Provider

    Mention @Hetzner_OL ?

  • CdoeCdoe Member
    edited August 16

    I don't accept clients from countries such as Russia, India, Pakistan, Bangladesh too. Fraud rate is very high and clients are very problematic to handle.

    This is for the individuals tho, if someone can prove he's working on behalf of a company then it's another pair of shoes. But the reality is a lot of people from those countries try to create organization accounts just from informations they've googled.

  • sanvitsanvit Member

    If it's a real nonprofit with all the nonprofit stuffs, I'm sure you will be able to find hosts with steep discounts or even sponsored.

    Thanked by 1Erisa
  • soalnusoalnu Member
    edited August 16

    Imagine this happening to you when shopping.

  • OsirisBlackOsirisBlack Member
    edited August 16

    @soalnu said:

    Imagine this happening to you when shopping.

    Imagine this happening to you when shopping.

    Fraud also occurs in shops.

    *note - (now the post has been edited) - yes the video is good and does highlight something that should never happen - it does not ring true with the OP's problem.

  • @soalnu said:

    Imagine this happening to you when shopping.

    Lol.. I like the video..

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  • Adam1Adam1 Member

    @OsirisBlack said: it does not ring true with the OP's problem.

    We'll likely never know if it does or not, as hetzner dont give a reason afaik (beyond a generic catchall reason)

  • BlaZeBlaZe Member, Provider

    @prakashmaster247 forget Hetzner, they won't bother.

    Microsoft's Azure provides assistance to NGOs and its available via their site though verification process might be strict. More info https://www.microsoft.com/en-us/nonprofits/

    Amazon's AWS also provides their services for NGOs, more info here: https://aws.amazon.com/government-education/nonprofits/

    Reach out to bigger providers and they'll surely help you out.

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  • @Adam1 said:

    @OsirisBlack said: it does not ring true with the OP's problem.

    We'll likely never know if it does or not, as hetzner dont give a reason afaik (beyond a generic catchall reason)

    OP's Question "Does hetzner not accept orders from India?"

    @Hivium said:
    Hello Prakash,
    We did supply our documents, when asked, and were accepted by Hetzner. We are an Indian company.

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    So I'm going to assume that there is another reason other than where the OP's from.
    Op needs to speak to @Hetzner_OL why - not cry here, or just accept they don't want their custom - I also know people from India who have a server/servers with them.

  • akhfaakhfa Member

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Sorry OOT, do you mind to share how do you handle abuse with them?

    I know you have some protection in the first place, but I assume there is still someone doing abuse such as breaching the copyright in the hetzner's server? You have 100+ server with them, so there should be many customers in there. Will appreciate if you can share with us ;)

  • ViridWebViridWeb Member, Provider
    edited August 16

    @akhfa said:

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Sorry OOT, do you mind to share how do you handle abuse with them?

    I know you have some protection in the first place, but I assume there is still someone doing abuse such as breaching the copyright in the hetzner's server? You have 100+ server with them, so there should be many customers in there. Will appreciate if you can share with us ;)

    Someone!? Many of them are abuser.
    Generally most of them are spammers and scammers.

    Mostly we send notice and give them 12 hours to reply, If they failed or we not satisfied with the reply then we terminate the client within 24hrs.

    For us, we can say that hetzner's team is very supportive

    As I remember only 2 times where Hetzner blocked the server IP as we missed the abuse email because it goes to the spam folder.
    Most of time issue resolved within 24hrs as we response notices without any delay.

    ViridWeb.com - cPanel Web Hosting | Litespeed + SSH Access + Free Backups + Free Transfers.
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  • evnixevnix Member
    edited August 16

    We have a company registered in India too and use Hetzner quite a lot, running almost a dozen of JVM instances, No issues at all and they have been pretty helpful as well.

    But I have faced a lot of trouble with payments to Hetzner if Indian credit cards are used, the Indian government is just too strict with it's parameters and a lot of the international payment gateways aren't compatible with it.

    As for the above comments, I don't think Indians in general face any real racism, but they do get denied a lot of online services based on their origin. ex below,

    The above was just 2 days ago after I told them we were willing to send in the company registration docs which are easy to cross verify online, The video posted above is a good example of how I felt when I received the above mail even though I don't live in that region.
    I initially thought I would just use the company registered in the EU to do business with them, but then again why pay for your own discrimination when there are so many other options available. But I do understand their situation as I too have been on the other side.

    To Indians, down the line, India is too big of a market to ignore and for this to go on, so please don't cry racism if this happens to you. It likely isn't,
    it is pure business of convenience/trouble vs returns, and the money will be on your side.
    Source: 5 years ago or so, my previous company used to block payments from India to avoid the trouble and now they don't. I am sorry for being part of that.

    And for Pakistan, Bangladesh and Russia, I know you guys face the same(and as the provider above confesses), but I truly hope and wish you too will be there soon as I understand what you are going through and I know it really hurts being judged by your country which you have no control over. And for the people who do deny services and block accounts, please be nice. Put it in your ToS or actively block us when we select the country(or by IP) rather than going through emails and support tickets and heartbreaks and wasting everyones time.

    Thanked by 1Droidzone

    [Member since 2012

  • If you lie once, you are dead and no matter what you will do, they will no longer accept you. Nothing to do with Indians but we've seen a lot of fraud from India too so my sentiment goes to Hetzner.

    net ( The Linux Specialist ) || Specially 4 U | Not Throttled
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  • Well this might be the Rare post where I don't smell something fishy.

    Inexpensive unmetered bandwidth is a must for any video based education platform.

    OP can check out clouvider's unmetered 10G and 1G offers in Amsterdam /Frankfurt /London on sale. Excellent value too.

    https://www.clouvider.co.uk/dedicated-servers-sale/

    Hetzner has rejected more than one of my clients too. It's a rather opaque process and it's best to move on and try again after 6-12 mos.

    250GB USA RAID6 StorageKVM from €13/yr (no-torrenting, TopProvider)
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  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    Hi, we accept customers from all around the world, incuding India.
    Some countries are rated with a higher risk, but we do not reject orders based only on countries.
    There are occassionally things in people's account information that look unusual, even if they are accurate.
    So you might think we are a bit too careful, but actually we are trying to be responsible.

    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • vyas11vyas11 Member
    edited August 17

    OP Joined on August 16, ranted, went away.
    s/he probably is not aware of Google for Nonprofits
    https://ngobox.org/detail_resources_Everything-that-You-want-to-Know-About-Google-for-Nonprofits-in-India_10


    @evnix said:

    the Indian government is just too strict with it's parameters and a lot of the international payment gateways aren't compatible with it.

    Stripe for example does not use the 6 digit One Time password before the transaction completes- as required in India. Then the transaction gets flagged with the credit card provider, sometimes you have to manually verify the transaction.

    Painful, but I would still use Paypal. With the killer fees, PayPal tax and all.
    Why? Because some providers
    have started offering payment via PayTm and Net Banking. Some use a payment processor called Payssion, who stores (to my knowledge illegally) individual's Tax ID information. GST ID for business might be okay, Income Tax ID is not.

    I would avoid any providers who uses Payssion (and do not have PayPal option)

  • @prakashmaster247 said:
    I am a tech at an NGO in India. First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Do they completely not accept orders from Indians?

    I joined LET to actually find our your experience with them. We desperately need their servers, due to good price, config, and nature of our NGO (it offers free video education for underprivileged school children).

    If someone can help us talk to a person, as they stopped replying to our mails too after rejecting our orders.

    you are a tech guy but do you have knowledge of server management?
    their server management cost is high.

  • XiNiXXiNiX Member, Provider
    edited August 17

    @prakashmaster247 said:
    I am a tech at an NGO in India. First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Do they completely not accept orders from Indians?

    I joined LET to actually find our your experience with them. We desperately need their servers, due to good price, config, and nature of our NGO (it offers free video education for underprivileged school children).

    If someone can help us talk to a person, as they stopped replying to our mails too after rejecting our orders.

    Hello, They do accept Indian Companies.

    XiNiX™ InfoTech Pvt. Ltd. ( Since - 2005 ) : Virtual & Dedicated in United States / Europe & India
    Server Range in INDIA ( Mumbai / Delhi ) Unmetered Cloud & Dedicated Servers : [ www.istack.in ]

  • dynamodynamo Member
    edited August 17

    @prakashmaster247 said: I am a tech at an NGO in India. First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Hetzner sells good resources at very cheap rates but those marked by their system as lesser human beings have to make part payment in the form of their self-respect. Its your choice whether to sacrifice with that & keep begging them in vain to take you onboard or just move on to a less robot -ic & less egoistic host. You won't find any sympathy or support for your case on this forum at least as those who haven't faced the rejection from them and are enjoying their generally good services have ganged up into a loud mouthed band of fan boys. And you can't expect objectivity from fans (of anything/anyone).

    Being a NGO won't help you, being a registered company won't help you, registering with company details won't help you, producing your incorporation data won't help you, sending them your passport won't help you, sending them a selfie with your credit card won't help you. Apparently nothing will help you because self-righteousness is at its peak at Hetzner (thanks to a large fan base) and once they have decided that someone is not worth their service, all your requests/emails etc will fall on deaf ears and every Hetzner fan on this forum will fault your credibility only and see you with suspicion.

    Those who have controlled the urges to fault you for the time being will ask you to swallow the default justification that the company has the right to deny you service w/o giving any reason. The moment you attempted to even discuss this as impropriety, you will be called names or blamed for playing the racism/victim card or having PMS (courtesy @deank ) or something else. This holier than thou attitude for a commercial entity and the prejudice that is shown on this forum towards anyone who comes with a grievance is sickening to say the least.

  • deankdeank Member, Troll

    Someone's having PMS.

    There are two things that make Earth spin: Money and PMS.

  • dynamodynamo Member

    @deank said: Someone's having PMS.

    Missed that in my post. Edited now. Thanks.

  • r/HowToDealWithRejection

  • deankdeank Member, Troll
    edited August 17

    Like I always say, if you firmly believe that you are in supreme right, sue.

    If not, bugger off.

    Thanked by 10xbkt

    There are two things that make Earth spin: Money and PMS.

  • evnixevnix Member

    @OsirisBlack said: HowToDealWithRejection

    Create a SEO website titled "rejected by Hetzner" and funnel in all the rejected customers for the next summerhost project

    [Member since 2012

  • PwnerPwner Member

    @evnix said:

    @OsirisBlack said: HowToDealWithRejection

    Create a SEO website titled "rejected by Hetzner" and funnel in all the rejected customers for the next summerhost project

    We already have that, it's called LowEndTalk.

  • PHDanPHDan Member

    @dynamo said: Hetzner sells good resources at very cheap rates but those marked by their system as lesser human beings have to make part payment in the form of their self-respect.

    Jesus fucking christ, it's a server you pussy...

    Thanked by 1vimalware
  • dynamodynamo Member

    @PHDan said: Jesus fucking christ, it's a server

    That is exactly what I said. Its just a server & the amount of arm twisting (send this & that only to get rejected) some folks have to face for it is probably not worth it.

  • someshzsomeshz Member, Provider

    I am using their Dedicated Servers and cloud instances, never faced any issues so far..

  • @PHDan said:

    @prakashmaster247 said: First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Fully within their rights to not provide you service.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Sure, they told you "no" and you tried to use someone else's ID, they saw you trying to get around their previous decision and rightfully declined.

    I joined LET to actually find our your experience with them.

    Nah you didn't. You joined to call them racists and to try to shame them in to providing you service. Spoiler, they won't change and that's why they are popular.

    (it offers free video education for underprivileged school children

    Is that video content your own produced content? Things you own the rights to? Or will Hetzner be flooded with takedown notices from content you don't own but feel you should be able to stream anyways? Do you serve many children in the EU/UK where Hetzner's DCs are located?

    as they stopped replying to our mails too after rejecting our orders.

    That's a hint, they don't want your business. Find somewhere else.

    Hi
    Yes, we own all content, and are producing large content with every passing day.

    Not everyone is one man show. I work for the NGO, and I provided them ID proof of the responsible person in the NGO. Maybe in your part of globe, employees use their own ID to buy services for the company, we don't.

    Yes, they were perfectly in their rights to deny service.

    Thank you for stating the obvious. If your rant is over, let somebody who can actually help, help us here.

  • @Adam1 said:
    Did you offer to pay the $20 verification fee?

    They didn't ask for any fee

  • @Hivium said:
    Hello Prakash,
    We did supply our documents, when asked, and were accepted by Hetzner. We are an Indian company.

    Actually I too had an account with them few years ago, and thats why wanted to go with them, don't know what changed.

  • @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Presales was nice. But as soon as we created account, and provided them docs, they stopped responding.

  • @BlaZe said:
    @prakashmaster247 forget Hetzner, they won't bother.

    Microsoft's Azure provides assistance to NGOs and its available via their site though verification process might be strict. More info https://www.microsoft.com/en-us/nonprofits/

    Amazon's AWS also provides their services for NGOs, more info here: https://aws.amazon.com/government-education/nonprofits/

    Reach out to bigger providers and they'll surely help you out.

    Hi
    NGO is just 2 months old. and hence doesn't qualify for international grants. I tried to get them through techsoup and all for google grants, but that all requires 3 yr+ old NGO and something called FCRA.

  • deankdeank Member, Troll

    PMS detected.

    There are two things that make Earth spin: Money and PMS.

  • @vimalware said:
    Well this might be the Rare post where I don't smell something fishy.

    Inexpensive unmetered bandwidth is a must for any video based education platform.

    OP can check out clouvider's unmetered 10G and 1G offers in Amsterdam /Frankfurt /London on sale. Excellent value too.

    https://www.clouvider.co.uk/dedicated-servers-sale/

    Hetzner has rejected more than one of my clients too. It's a rather opaque process and it's best to move on and try again after 6-12 mos.

    Thank you. We are looking at them, they seem to fit our budget and current need. Thanks again

  • @Hetzner_OL said:
    Hi, we accept customers from all around the world, incuding India.
    Some countries are rated with a higher risk, but we do not reject orders based only on countries.
    There are occassionally things in people's account information that look unusual, even if they are accurate.
    So you might think we are a bit too careful, but actually we are trying to be responsible.

    But if you do not give even one try at correction, then how exactly do you want people to know where they committed a mistake?

    I worked in hosting industry a decade back, and my then company simply didn't accept organization orders from free email IDs, is that the case with you? Do you want us to signup with organization email? If so, we can do that. They used to collect IDs of customers too, for verification, when paid with Paypal or Credit Card.

  • @vyas11 said:
    OP Joined on August 16, ranted, went away.
    s/he probably is not aware of Google for Nonprofits
    https://ngobox.org/detail_resources_Everything-that-You-want-to-Know-About-Google-for-Nonprofits-in-India_10


    @evnix said:

    the Indian government is just too strict with it's parameters and a lot of the international payment gateways aren't compatible with it.

    Stripe for example does not use the 6 digit One Time password before the transaction completes- as required in India. Then the transaction gets flagged with the credit card provider, sometimes you have to manually verify the transaction.

    Painful, but I would still use Paypal. With the killer fees, PayPal tax and all.
    Why? Because some providers
    have started offering payment via PayTm and Net Banking. Some use a payment processor called Payssion, who stores (to my knowledge illegally) individual's Tax ID information. GST ID for business might be okay, Income Tax ID is not.

    I would avoid any providers who uses Payssion (and do not have PayPal option)

    I have worked for an identity verification service for banks in past. People simply don't know how much information is collected from them and analysed harmlessly. I am aware about all things internet brother. Here since past 25 yrs.

  • @mhosting_in said:

    @prakashmaster247 said:
    I am a tech at an NGO in India. First I created an organization account with them, and when they asked for company, provided them Incorporation certificate. Received email, that they have rejected our order.

    Then I informed my bosses and asked them to create an account with their personal ID, hetzner rejected that too.

    Do they completely not accept orders from Indians?

    I joined LET to actually find our your experience with them. We desperately need their servers, due to good price, config, and nature of our NGO (it offers free video education for underprivileged school children).

    If someone can help us talk to a person, as they stopped replying to our mails too after rejecting our orders.

    you are a tech guy but do you have knowledge of server management?
    their server management cost is high.

    Yes, I do. But for this project, we still have hired a company to do server management for us.

  • @deank said:
    Someone's having PMS.

    Not everyone is as lucky as you. Enjoy.

  • @deank said:
    Like I always say, if you firmly believe that you are in supreme right, sue.

    If not, bugger off.

    I am searching for solution, not really interested in creating more problems.

  • ViridWebViridWeb Member, Provider
    edited August 18

    @prakashmaster247 said:

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Presales was nice. But as soon as we created account, and provided them docs, they stopped responding.

    We never face this kind of situation, most of their reply we received within 10 minutes.

    Also, there's no second chance, if you entered wrong details then it's your fault. They have every right to decide to whom they will do business.

    Even we will never consider to accept a client who use wrong details even for a single time.

    If they think the order as fraud because you have entered wrong details, then you must acknowledge the mistake and go with some other provider.

    Also, Please try to combine all your comments into a single post, do not quote every single comment individually. It looks ugly and feel like spam

    ViridWeb.com - cPanel Web Hosting | Litespeed + SSH Access + Free Backups + Free Transfers.
    CIN: U72900WB2018OPC226882 | GST: 19AAGCV4976R1Z4

  • @ViridWeb said:

    @prakashmaster247 said:

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Presales was nice. But as soon as we created account, and provided them docs, they stopped responding.

    We never face this kind of situation, most of their reply we received within 10 minutes.

    Also, there's no second chance, if you entered wrong details then it's your fault. They have every right to decide to whom they will do business.

    Even we will never consider to accept a client who use wrong details even for a single time.

    If they think the order as fraud because you have entered wrong details, then you must acknowledge the mistake and go with some other provider.

    For the OTT, we already went with another, and someone suggested one provider here, we will try that too. Right now we are hosting content on one provider and backup to backblaze b2, which is almost as cheap.

    NGO wants to launch a jitsi meeting service, and we are again back to square one. It would have been good if @Hetzner_OL allowed us. For Jitsi, I am looking at probably FDCservers 10GBPS or reliablesite.net's 10GBPS, both look pretty decent.

  • If you need jitsi, no need for specific to hetzner, almost all provider able to provide that. The only one you should consider is the latency.

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  • ViridWebViridWeb Member, Provider

    @prakashmaster247 said:

    @ViridWeb said:

    @prakashmaster247 said:

    @ViridWeb said:
    Yes they do. We are an Indian company and have 100+ servers with them.

    Just make sure your account details and provided ID matching with each other

    You can also directly contact them as they have one of the best support team we have ever experienced

    Presales was nice. But as soon as we created account, and provided them docs, they stopped responding.

    We never face this kind of situation, most of their reply we received within 10 minutes.

    Also, there's no second chance, if you entered wrong details then it's your fault. They have every right to decide to whom they will do business.

    Even we will never consider to accept a client who use wrong details even for a single time.

    If they think the order as fraud because you have entered wrong details, then you must acknowledge the mistake and go with some other provider.

    For the OTT, we already went with another, and someone suggested one provider here, we will try that too. Right now we are hosting content on one provider and backup to backblaze b2, which is almost as cheap.

    NGO wants to launch a jitsi meeting service, and we are again back to square one. It would have been good if @Hetzner_OL allowed us. For Jitsi, I am looking at probably FDCservers 10GBPS or reliablesite.net's 10GBPS, both look pretty decent.

    As @chocolateshirt said there's no reason to stick with a particular provider.

    Also as you said your NGO based in India so in my opinion you should use a Indian server instead for better latency

    ViridWeb.com - cPanel Web Hosting | Litespeed + SSH Access + Free Backups + Free Transfers.
    CIN: U72900WB2018OPC226882 | GST: 19AAGCV4976R1Z4

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