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DigitalOcean locked my account immediately after paying
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DigitalOcean locked my account immediately after paying

zamekzamek Member
edited July 24 in Providers

Sorry if there's supposed to be a support megathread for DO somewhere, but I'm not sure where else to turn to besides Twitter and the like. I got a refund, but that's not my issue.

Long story short: I signed up about a week and a half ago. The site apparently wouldn't take my prepaid CC, so I paid $5 with PayPal, whereupon I immediately had my account locked.

Today I finally got a support ticket response in the matter telling me that

Your account was found to match patterns associated with fraudulent behavior, which is a violation of our Terms of Service. After review, we have determined that restoring access to your account is not possible.

I don't know what patterns I matched and how I violated their Terms of Service for reasons out of my control. I understand flagging an account and needing to verify customers to prevent fraud, but this seems pretty heavy-handed.

It's my first account. I didn't use any coupon codes or anything else that I've read about people getting flagged for. The only thing I can think of is my trying to enter some of the CC details (like the city) in English and then in the native language afterwards, since I wasn't sure why DO failed to process the card. An earlier ticket response later told me that it's not possible to register prepaid cards. Not sure what makes PayPal so different to be honest. Good to know now but a little late. :smiley:

«1

Comments

  • How did you match? There are many different checks they could be using / doing:

    • Fraudcheck
    • Maxmind
    • You used a VPN when ordering so the IP you used doesn't match the address you purchased from
    • You used a fake name or address information when you setup the account
    • You are from an country / state / location they get a lot of fraud from so for their protection they have decided they didn't want to do business with you

    I am sure there are many other possible reasons, these are just the few that come to mind.

    They won't tell you which caused you to be flagged because then you could find some way / or help others to abuse their system possibly.

    my 2 cents.

    Cheers!

    Have an Allwinner H3 device? Android? Check out H3Droid! | Lichee Pi Zero - The 6$ SBC | #SYSarm - Get It! | Atomic Pi - $35 x86 SBC
    21+ Years IT Experience in Linux/Windows Hosting, Administration and Development Services

  • LTnigerLTniger Member
    edited July 24

    Given their volume of clients and orders, such fraud detection systems is in house built. Just continue to find another provider.

    75% of time if well known provider thinks that you are a fraud - it is true.

    Go to vultr or linode.

  • deankdeank Member, Troll

    We can't help you.

    If you feel wronged, sue.

    I have not created a single thread. Verify it if you dare.

  • raindog308raindog308 Moderator

    @zamek said: After review, we have determined that restoring access to your account is not possible.

    What country are you in?

    Disappointing that there's no manual/human review.

    As @LTniger said, Vultr or Linode are very comparable alternatives.

    For LET support, please visit the support desk.

  • you should contact there support directly. they manually accept your order.

  • Typical big company tactics, I hope you didn't lose money over it. If you did, unfortunately there is nothing you can do about it, a (big) company can get away with daylight robbery because it is not worth for any individual customer to sue nor do most customers have access to the process. Though if you as an individual try to pull the same scam rest assured they will get every cent they are owed and more. It's just the world we live in...

  • zamekzamek Member
    edited July 24

    @raindog308 said:
    What country are you in?

    Poland. Sometimes it gets a bad rap, but I'm pretty sure they have no problem doing business with other people here. But it's also no problem so far with a Linode account (fingers crossed). It seemed like there was a user from DO checking the forums here, so a bit of a last ditch post.

    Not using a VPN, residential IP, not providing any fake info etc. Like I said, the only thing I can think of is having tried entering the CC details a few times (changing the city name from English to Polish just in case), which may have been a mistake. Or the fact that it was a prepaid card, since I generally prefer to use that instead of my main one. Maybe I'm a bit naive there, but I'm still not sure why a merchant would even prefer PayPal (chargeback handling maybe?). Even if it's about potential overage charges.

    Thanked by 1raindog308
  • Poland should be good to go. We don't have a representative here anymore who could help you out. :/

    Thanked by 1zamek
  • zamekzamek Member
    edited July 24

    Oh well, that's a pity then. Thanks. :smile:

    On the bright side, I got to learn about the policy now rather than later.

  • lokuzardlokuzard Member

    @zamek said:

    @raindog308 said:
    What country are you in?

    Poland. Sometimes it gets a bad rap, but I'm pretty sure they have no problem doing business with other people here. But it's also no problem so far with a Linode account (fingers crossed). It seemed like there was a user from DO checking the forums here, so a bit of a last ditch post.

    Not using a VPN, residential IP, not providing any fake info etc. Like I said, the only thing I can think of is having tried entering the CC details a few times (changing the city name from English to Polish just in case), which may have been a mistake. Or the fact that it was a prepaid card, since I generally prefer to use that instead of my main one. Maybe I'm a bit naive there, but I'm still not sure why a merchant would even prefer PayPal (chargeback handling maybe?). Even if it's about potential overage charges.

    Because allowing virtual/prepaid cards = more abuse.
    I don't use PP anymore, but I believe they make it hard to create multiple accounts or fake accounts, so I'm going to assume DO is counting on that.
    I tried to create a DO account a while ago but they refused my prepaid card too.
    As others said, not an issue, many providers offer the same services DO offers.

    Thanked by 1zamek
  • jarjar Provider
    edited July 24

    In my years at DO I ran into less than 5 people who didn't know very well why this happened. They'd always play dumb too, because they didn't want to offer any information that might not help their cause.

    Most commonly was that they had other accounts that had been terminated for abuse, and thought they were doing a better job of hiding it than they actually were. The best story I'd hear after that was "Oh I just paid for a friend's account one time, could that be it?" but I'd still know better because I'd have a wealth of supporting data, none of which I would share so that they might better know how to get around the system. They'd continue to play dumb and berate me/us in public (sometimes building a following of legit customers opening tickets like "How can I know you won't do this to me?" just to be extra troublesome) and I'd just have to sit there and take it because that's how you protect your real customers from bad neighbors. Even if you have to endure a social engineering attack against your reputation, you have to protect the legit customers from problems that they can't influence.

    I assure you they have their reasons, and even if you've genuinely forgotten what that might be by now, you should just pick a different provider. You won't be given the details, they're probably within your ability to know already, and you can consider the matter closed. There is honestly no way for anyone here to tell the difference between someone who doesn't know the reasons and won't admit to knowing the reasons, the latter is far too often able to act like the former.

  • perennateperennate Member, Provider
    edited July 24

    You got a refund, it shows DigitalOcean is a legitimate company. Some companies will illegally steal your money if THEY close your account for "fraud" (even just appearing in a db like fraudrecord.com), it is crazy.

  • zamekzamek Member
    edited July 24

    @jar said:
    I assure you they have their reasons, and even if you've genuinely forgotten what that might be by now, you should just pick a different provider. You won't be given the details, they're probably within your ability to know already (whether or not you admit it), and you can consider the matter closed.

    Well, they may have their reasons, but I'd respectfully disagree otherwise. Like other people have said, other hosting providers exist as well. I just didn't like leaving it hanging at that.

    I've been truthful and complete in everything I posted here. What else can I say? For me it's the other way around: DO is playing coy with whatever reason they decided to lock me out for.

    "Patterns associated with fraudulent behavior". That's a bit of a hefty accusation, and what am I supposed to make of that? I know they're not going to disclose their exact detection methods, but from where I'm sitting, it seems like it should be easy enough to straighten out. But it doesn't seem like they have any interest in even doing so. It's their right to accept as customers whoever they want, but (real ;) ) customers might also want to know what kind of support they're dealing with then.

  • jarjar Provider
    edited July 24

    @zamek said: (real) customers might also want to know what kind of support they're dealing with then

    Real customers should be thrilled that they don't invite back people who perform outbound DDOS attacks, send spam, and things of that nature just because they throw a fit in public.

    I'm genuinely sorry if you've done nothing deserving of it, but my time in that seat has made me exceptionally skeptical of someone who signs up for a forum just to post about it. I was the one mediating these complaints for years.

  • raindog308raindog308 Moderator

    Linode is great. Use them for testing stuff all the time. I love the “Account StackScripts” feature to run setup scripts automatically.

    Thanked by 1zamek

    For LET support, please visit the support desk.

  • perennateperennate Member, Provider
    edited July 24

    Ridiculous that when a big company like DigitalOcean does this, when they refund the payment in full, people say things like "disappointing" and "daylight robbery", but when a small LET company does this, and even (unlike DigitalOcean) illegally steals the customer's payment by keeping the payment without refund (or only refund after subtracting transaction processing fee), people blame the customer for simply appearing in some db like FraudRecord.

  • zamekzamek Member
    edited July 24

    @jar said:
    I'm genuinely sorry if you've done nothing deserving of it, but my time in that seat has made me exceptionally skeptical of someone who signs up for a forum just to post about it. I was the one mediating these complaints for years.

    Fair enough and I can understand your skepticism. I just think the worse thing in this day and age is that people have to resort to such things to get their voice heard against "Our automatic detection said so. Case closed". If not here, then Twitter or if you get momentum on HackerNews.

  • deankdeank Member, Troll

    Yeah, I agree with @JarLard.

    My own experience with people on the internet has made me not to trust those who claim innocent on the internet.

    Most of the time, they are hiding essential details. Not aimed at OP but, in general, it is what it is.

    I have not created a single thread. Verify it if you dare.

  • zamekzamek Member

    @deank said:
    Yeah, I agree with @JarLard.

    My own experience with people on the internet has made me not to trust those who claim innocent on the internet.

    Most of the time, they are hiding essential details. Not aimed at OP but, in general, it is what it is.

    Well, the part that gets me is that I wasn't even accused of committing any particular offense, but rather matching "[...] patterns associated with fraudulent behavior". Again, it's their right to prevent all future crime as they see fit, but they may want to tweak their heuristics a little, or introduce a more human approach.

    Or let me ask the other way around: is it reasonable to have an account perma-locked for trying to pay the way I did? Maybe they thought I was trying to brute force some account holder details, fair enough. It should be easy enough to clear up. But maybe they could also say they don't accept prepaid credit cards somewhere on that form - unless I'm blind and didn't notice it. :smile:

    Anyway, I don't want to drag this out more than it needs to. At least I learned why they may prefer a PayPal account, and why a prepaid card might get me into hot water.

  • deankdeank Member, Troll
    edited July 24

    I will be frank. I don't care what you say.

    The host in question is a legitimate company who have to deal with shit load of shady people.

    If they reject you, I will believe that there is a valid reason for that.
    Like @JarLard says, the matter is closed in his eyes as well as mine.

    I have not created a single thread. Verify it if you dare.

  • zamekzamek Member

    I'll be equally frank. That's fine and you're entitled to believe what you like. I know they're a company that needs to protect their (real) customers and bottom line, but it doesn't make them infallible.

    If it's fine to base decisions on "patterns" like that without any real recourse, then it's pretty dystopian. I know they're a US-based company, but even the GDPR recognizes this kind of decision making as an issue.

    At least all I can imagine without information to the contrary is that somebody answering the ticket went "Yep, patterns" and that was that for human intervention. :smile:

  • sibapersibaper Member

    just move on, there're many others with similiar features : upcloud, linode, vultr

    We only support unsupported OS!

  • zamekzamek Member

    Yep, I'm done. Thanks everybody for the info and suggestions.

  • deankdeank Member, Troll
    edited July 24

    Yeah, just move on.

    Like father always says, there is more than one girl on Earth. Fuck other girls.

    I have not created a single thread. Verify it if you dare.

  • raindog308raindog308 Moderator

    @deank said: Yeah, I agree with @JarLard.

    Is that @jar's fatter twin?

    @zamek said: pretty dystopian

    No kidding. But it seems to be the way big tech is going...I mean, if you have a problem with a Google service, is there even a number you can call? When you have an issue on Facebook, how do you get ahold of their customer service - can you even do it? And who ever calls Microsoft about a Windows problem...

    For LET support, please visit the support desk.

  • deankdeank Member, Troll
    edited July 24

    Well, the whole world is dystopian. Does anyone listen nowadays?

    Governments sure as hell don't listen to its people.
    Does your wife listen to you? Most likely not.
    Not even your kids.

    When even your dog farts at ya when talking to them, you know that -

    The end is nigh.

    I have not created a single thread. Verify it if you dare.

  • hzrhzr Member, Moderator

    @zamek said: If it's fine to base decisions on "patterns" like that without any real recourse, then it's pretty dystopian. I know they're a US-based company, but even the GDPR recognizes this kind of decision making as an issue.

    You're talking to the wrong company. Try https://sift.com/data-request

    Thanked by 1zamek
  • jarjar Provider

    @hzr said:

    @zamek said: If it's fine to base decisions on "patterns" like that without any real recourse, then it's pretty dystopian. I know they're a US-based company, but even the GDPR recognizes this kind of decision making as an issue.

    You're talking to the wrong company. Try https://sift.com/data-request

    The best anti-fraud system I've ever used.

  • HotmarerHotmarer Member

    I am also from Poland and my registration, as well as my friends, went without any problems. Are you sure you didn't use some kind of referral code or code with virtual currency?

  • LeeLee Member

    DO has the same method as many other 'big' and 'small' providers, if Linode or Vultr doesn't like the look of you, expect to receive as vague a reply as you get from DO.

    All that happens is a time-consuming back and forth about who is right or wrong with the end result being that you still don't get the service so that is why providers don't enter into the discussion and accept the loss of a customer.

    @zamek said: Long story short

    You signed up to create an issue, simple as that. Your 'long story short' is your version of what you want us to know, not the full story. Anyone signing up just to make this thread is hiding something 99.999% of the time.

  • deankdeank Member, Troll

    Well, I'd say 99.666% instead of 99.999%.

    But yeh.

    I have not created a single thread. Verify it if you dare.

  • zamekzamek Member
    edited July 24

    And 99% of all statistics are made up on the spot. :wink:

    I know I said I was done, but I'll just add this. Everybody here had their reason for creating an account, and I know I don't have any cred yet. But I didn't think my post would be that contentious - best case scenario I could get my ticket straightened out behind the scenes, since I wasn't left with any other option. It seemed like it should be a straightforward error to correct on their part.

    Only DO themselves know the full story (or their side of it, rather).

    OK, moving on. :smile:

  • @jar said:

    @zamek said: (real) customers might also want to know what kind of support they're dealing with then

    Real customers should be thrilled that they don't invite back people who perform outbound DDOS attacks, send spam, and things of that nature just because they throw a fit in public.

    Do other providers including those here at LET invite abusers back?

  • @deank said:
    I will be frank. I don't care what you say.

    The host in question is a legitimate company who have to deal with shit load of shady people.

    If they reject you, I will believe that there is a valid reason for that.
    Like @JarLard says, the matter is closed in his eyes as well as mine.

    Are you defending the host or trying to troll OP or both?

  • deankdeank Member, Troll
    edited July 24

    Both because I trust neither.

    And I don't trust you, either. I mean, how the hell can I? You are THE KILLER!

    Thanked by 1TheKiller

    I have not created a single thread. Verify it if you dare.

  • LTnigerLTniger Member

    @deank said:
    Both because I trust neither.

    And I don't trust you, either. I mean, how the hell can I? You are THE KILLER!

    Probably he just kills insects with newspapper.

  • zamekzamek Member
    edited July 24

    @TheKiller said:

    @jar said:

    @zamek said: (real) customers might also want to know what kind of support they're dealing with then

    Real customers should be thrilled that they don't invite back people who perform outbound DDOS attacks, send spam, and things of that nature just because they throw a fit in public.

    Do other providers including those here at LET invite abusers back?

    Just for the record, the conversation got a bit off track, and those examples have nothing to do with me. I wrote all that I know in the first post. But it's always good to know that DO takes being a good netizen seriously. (And I could see how writing "long story short" leaves some room for doubt - a turn of phrase, but more like "short story shorter".)

  • @LTniger said:

    @deank said:
    Both because I trust neither.

    And I don't trust you, either. I mean, how the hell can I? You are THE KILLER!

    Probably he just kills insects with newspapper.

    @LTniger said:

    @deank said:
    Both because I trust neither.

    And I don't trust you, either. I mean, how the hell can I? You are THE KILLER!

    Probably he just kills insects with newspapper.

    Mosquitoes to be exact.

  • If there's a takeaway, signup now for your preferred forums even if you're lurking 100%.

    Members are more likely to take you up on good faith if you have a history of presence.

    250GB USA RAID6 StorageKVM from €13/yr (no-torrenting, TopProvider)
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  • perennateperennate Member, Provider
    edited July 24

    I don't think you intended to abuse their service, but unless they pulled some sketchy shit like subtracting Paypal fee from the refund amount, I don't think there's any concerning behavior here. They refunded you in full, and they didn't delete any of your data, in fact you hardly wasted any time since they closed your account right after paying.

    Compared to other stories on social media that get companies to overturn their decisions, yours doesn't attract much sympathy because you didn't suffer any loss. And companies can choose who to do business with.

    Unlike the larger cloud providers (like AWS), DigitalOcean offers nothing unique, e.g. Vultr basically sells the same product (unless you needed cheap managed Kubernetes). So just use the offerings from an alternative who is not unwelcoming like DO was to you.

    If your intention in making this post was to get DO to change their mind, then that was silly because this is a tiny forum and nobody cares about it, certainly not DO.

    Thanked by 2vimalware thedp
  • HoptricsHoptrics Member

    In my experience, DO will only lock an account immediately when the IP reputation is bad or the account/card used has done a chargeback or PP dispute. For example Signifyd verification on their billing system triggers the internal fraud detection.

  • jarjar Provider
    edited July 24

    @TheKiller said:

    @jar said:

    @zamek said: (real) customers might also want to know what kind of support they're dealing with then

    Real customers should be thrilled that they don't invite back people who perform outbound DDOS attacks, send spam, and things of that nature just because they throw a fit in public.

    Do other providers including those here at LET invite abusers back?

    Probably, whether or not they realize it. The tools I had to connect the dots between accounts at DO would not have compared to maxmind, fraudrecord, or human instinct from any of the smaller providers here. The abusers at DO could make a hundred new accounts per hour and try to ruin the cloud from all of them. Some accounts they’d use immediately, others they would age for months to throw off the scent. Guaranteed no one here would’ve connected them if they were dealing with the same volume of daily signups without adopting methods that aren’t standard among providers here. For a good few weeks it was my python script stopping a spam operation, resulting in thousands of terminated accounts. All of them with unique residential IPs (Mirai put to better use maybe?) and seemingly legitimate identities with no easily apparent connection. Nothing about being a low end provider prepared me for that experience.

    From a business perspective, better to have false positives and lose some business than risk letting through those ones I was dealing with. They were so persistent and active they could’ve taken down an entire provider for good if left to their own devices, even one of that size. Some days the majority of tickets, tweets, and community posts were unknowingly all complaints about these abuse rings. CPU steal, blacklisted IPs, packet loss, etc. To most it would look like a hundred different disconnected issues. I suspect a few providers here face similar attacks but have no idea and therefore everyone just says they’re oversold, etc. The providers probably feel backed into a corner and feel like they’ve miscalculated their business plan.

    This was a much longer answer than I thought I was giving.

    Thanked by 2TheKiller scooke
  • HoptricsHoptrics Member

    @jar said:

    @TheKiller said:

    @jar said:

    @zamek said: (real) customers might also want to know what kind of support they're dealing with then

    Real customers should be thrilled that they don't invite back people who perform outbound DDOS attacks, send spam, and things of that nature just because they throw a fit in public.

    Do other providers including those here at LET invite abusers back?

    Probably, whether or not they realize it. The tools I had to connect the dots between accounts at DO would not have compared to maxmind, fraudrecord, or human instinct from any of the smaller providers here. The abusers at DO could make a hundred new accounts per hour and try to ruin the cloud from all of them. Some accounts they’d use immediately, others they would age for months to throw off the scent. Guaranteed no one here would’ve connected them if they were dealing with the same volume of daily signups without adopting methods that aren’t standard among providers here. For a good few weeks it was my python script stopping a spam operation, resulting in thousands of terminated accounts. All of them with unique residential IPs (Mirai put to better use maybe?) and seemingly legitimate identities with no easily apparent connection. Nothing about being a low end provider prepared me for that experience.

    From a business perspective, better to have false positives and lose some business than risk letting through those ones I was dealing with. They were so persistent and active they could’ve taken down an entire provider for good if left to their own devices, even one of that size. Some days the majority of tickets, tweets, and community posts were unknowingly all complaints about these abuse rings. CPU steal, blacklisted IPs, packet loss, etc. To most it would look like a hundred different disconnected issues. I suspect a few providers here face similar attacks but have no idea and therefore everyone just says they’re oversold, etc. The providers probably feel backed into a corner and feel like they’ve miscalculated their business plan.

    This was a much longer answer than I thought I was giving.

    Interesting. So what exactly connected them?

  • jarjar Provider
    edited July 24

    @Hoptrics said: Interesting. So what exactly connected them?

    I'd figure out the algorithms they were using to generate droplet names and I'd add them into my script to search the database and spit out the accounts in a Slack channel for review. Then I'd figure out their Gmail account creation algorithm and compare against signups around the same time. The ones that matched the email account style but hadn't made droplets yet, I'd flag them and keep watch. Then they'd change their droplet naming scheme and start using one of those accounts, which fed me a new naming algorithm, which then led me to a new email account naming algorithm.

    Sometimes they'd use the same startup script ("user data") across multiple accounts and that also led me to more of them.

    Ex. Droplets might be named “commonfirstname” + 4 digits and Gmail accounts might be “firstname.lastname” + 2 digits. That was one of the trends.

    They’d use the largest droplets they could make too, so when you combined the common characteristics with the creation of the max number of 64GB instances (cue customer complaints about capacity), you knew it was too much to be coincidence. That also meant you could find them by calculating a certain run rate and reviewing accounts that recently matched it. Don’t think I ever had a false positive with those ones.

    Nothing shared here I consider private, I openly shared with customers who were concerned about the trends at the time. My methods likely won’t catch bad actors today. As often as I’d learn their ways, they’d change them.

    Of course none of that specifically related to this post, more often people who made posts like this used a stolen credit card in the past, abused promotions, or sold accounts (with promos or to people we wouldn’t let sign up). None of that being an accusation against the OP either, just a glimpse of what it was like.

    Thanked by 3Pwner dcc scooke
  • @zamek said:
    Sorry if there's supposed to be a support megathread for DO somewhere, but I'm not sure where else to turn to besides Twitter and the like. I got a refund, but that's not my issue.

    The site apparently wouldn't take my prepaid CC

    The word "apparently" leads me to believe these are the missing details. Either there was immediate feedback the payment wasn't accepted (and no "apparently"), or there was delayed payment confirmation after some unspecified time with some ambiguous notification?

  • DA_MarkDA_Mark Member

  • zamekzamek Member
    edited July 25

    Not that virtual, being bank issued, made of plastic, and having all the other credit card features and goodness that I cared about. But yes, silly me though for thinking I could use it when I've never had a problem elsewhere until now. Not every potential customer is so world-wise. ;)

    @TimboJones said:

    @zamek said:
    Sorry if there's supposed to be a support megathread for DO somewhere, but I'm not sure where else to turn to besides Twitter and the like. I got a refund, but that's not my issue.

    The site apparently wouldn't take my prepaid CC

    The word "apparently" leads me to believe these are the missing details. Either there was immediate feedback the payment wasn't accepted (and no "apparently"), or there was delayed payment confirmation after some unspecified time with some ambiguous notification?

    Or DO's site kept giving me some unmemorably generic error message when trying to submit the details, so I wasn't sure if it was some issue on their side, the bank's side, or somewhere in between.

    Anyway, searching around more I'm definitely not the first this has happened to in somewhat recent times.

    But I did read that they might check your PayPal email on the transaction against your DO account's email address, and nuke you if they don't match. Perhaps that was it. I've had a PayPal account for ages, but it has a slightly different email address for technical reasons (nothing conspiracy theory worthy). I've never thought about that as being a potential issue, but then again I try to avoid using PayPal as much as possible.

    It also has a linked CC that I'd hope even grumpy cat above would approve of, and I've never filed a PayPal dispute or any CC chargeback in my life. So go figure.

    Thanked by 1DA_Mark
  • DA_MarkDA_Mark Member

    @zamek It's tough for merchants too.. The moment anything seems weird, they decide it's not worth it. Can't really blame them though. Whenever I've made an exception, I've regretted it 95% of the time. It's certainly nothing personal against you. Business is business, personal is personal. In hindsight, I would have to say that losing 5 legitimate sales is a good price to pay for avoiding 95 sketchy ones. But of course, it's a bad feeling to be shunned when you have done nothing wrong. I guess you can blame the other 95% for that.

    Thanked by 1zamek
  • Adam1Adam1 Member
    edited July 25

    @LTniger said: 75% of time if well known provider thinks that you are a fraud - it is true.

    what nonsense. 0% of the time a well known provider thinks I am fraud it is true... I know why I always get flagged for "fraud" and 0% of the time it is true.The Hosting industry is the only one I have this issue with. It's ridiculous that just because my location does not match my billing location, that it should be marked as "fraud".

    I use my cards/paypal all over the world for years now, for all kinds of things and I cannot remember the last time I had a problem, except for shitty maxmind.

    inb4 do/dont use a VPN, I dont, I use residential IP in the country I am in.

  • @zamek said:
    But I did read that they might check your PayPal email on the transaction against your DO account's email address, and nuke you if they don't match. Perhaps that was it. I've had a PayPal account for ages, but it has a slightly different email address for technical reasons (nothing conspiracy theory worthy). I've never thought about that as being a potential issue, but then again I try to avoid using PayPal as much as possible.

    So you found the problem :) Of course they could have been clear and tell you this in the error message so you can sign up again with the same email. They think they are preventing fraud by not sharing reasons but if you can find the reasons online then obviously fraudsters are well aware of this check and would never be hit with it... total nonsense "security through obscurity" which is becoming the norm of the day as machine learning models are starting to make decisions instead of (and not together with) humans.

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