Virmach, no reply to tickets or chats
To start this off I hate having to open this type of threads, but I would like to know the general consensus right now regarding the Virmach support.
The issue, in this case, is that I've got a VM that is down due to an issue with their SolusVM installation that causes the VM to get stuck in limbo if you start a rebuild. The issue affects all the templates on the specific node it seems and once you start a reinstallation the VM gets stuck on "No bootable media found".
In order to find a solution to the problem, I did open a ticket almost 6 days ago regarding the issue. The ticket got automatically flagged for their Level2 support, all good this far but...
Now 5-6 days later they are yet to get back to me and I have also attempted to reach them on their chat without any luck. Their chat is supposedly online but I've been attempting to reach them on there for the past 2 days at different times of the day without any response whatsoever.
Is there anyone else here that has a similar experience (no, I am not asking for consumer_justice) as of lately? I find it odd as their customer support has always been very responsive in terms of issues,