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First Root - lies about refund policy
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First Root - lies about refund policy

I ordered one of the VPS plans and asked for a refund after 1-2 days.

See their refund policy: https://www.first-root.com/money-back-guarantee/

I did not breach any contract rule, my only fault is that I found the service not fitting my needs and wanted to cancel and refund it (partially also ok).

Support denied this request; have you guys had similar experiences?

Comments

  • marropaxmarropax Member

    What did the support say? Any screenshot of your conversation?

  • CConnerCConner Member, Provider

    "The traffic consumption is below 10% of the total amount."

    This might be it?

    GameDash, an AIO solution uniting billing, support & game server management platform.
    Visit our website or join our Discord to find out more.

  • @CConner said:
    "The traffic consumption is below 10% of the total amount."

    This might be it?

    Can't be, I turned it on for a few hours only to try it out. Not much downloading (maybe a benchmark run or two)

    @marropax said:
    What did the support say? Any screenshot of your conversation?

    That the 14-days period for the refund starts at the end of the contract term (yes, really).

    I would not post a screenshot to not violate their privacy, for me it would be fine. Not sure if there is privacy expectation in this case but I don't want to be on the wrong side.

  • It looks like they're going to give me the refund after I asked about the meaning of that web page.

    But this is really not cool! I was thinking to use this for a yearly contract if it was good, now I am glad I didn't.

  • NeoonNeoon Member
    edited May 27

    In general, if people want money from you it goes fast.
    But if you request a refund or such, it takes ages, because "fuck you".

    Some company's do quite fast refunds but some let you wait for weeks or even deny it at first.

    Thanked by 2makertroots Ouji
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