Budgetnode is terrible.
I had hosting with them for years, but they apparently ran into a networking issue at one of their sites that kept my VM from connecting to the internet. I submitted tickets, waited months and there was no reply. My annual subscription was coming up, so I cancelled it on their side thinking that would be that. Apparently, if you use paypal, you have to cancel the subscription on the paypal side too. When I asked for a refund, I got "Sorry, we don't have control over paypal sending us money!"
So not only did my ticket go months without getting resolved or answered, now they're refusing refunds for services I don't even have any more.
Steer clear of this one.