Soyoustart /OVH denying refund on cancelled server
So, I cancelled a server with them recently, it was prepaid for few months in advance. I decided cancel it as few things were not working out there. From date of cancellation, there is still around 2 month time remaining but they denied refund saying "once renewal is done" they can't refund. By renewal here, they mean paying for server.
Is it they don't refund in such situation ?
PS : There were no special promotion on this server or long term renewal benefits.