Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
Soyoustart /OVH denying refund on cancelled server
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

Soyoustart /OVH denying refund on cancelled server

SaahibSaahib Member
edited May 11 in Providers

So, I cancelled a server with them recently, it was prepaid for few months in advance. I decided cancel it as few things were not working out there. From date of cancellation, there is still around 2 month time remaining but they denied refund saying "once renewal is done" they can't refund. By renewal here, they mean paying for server.

Is it they don't refund in such situation ?
PS : There were no special promotion on this server or long term renewal benefits.

Comments

  • deankdeank Member, Troll

    They don't do refunds.

    And they don't do support.

    I have not created a single thread. Verify it if you dare.

  • SaahibSaahib Member

    Well, support is there as I have been their customer from few years, its just that you rarely need them for anything other than hardware issue.

  • seriesnseriesn Member, Provider

    @Saahib said:
    So, I cancelled a server with them recently, it was prepaid for few months in advance. I decided cancel it as few things were not working out there. From date of cancellation, there is still around 2 month time remaining but they denied refund saying "once renewal is done" they can't refund. By renewal here, they mean paying for server.

    Is it they don't refund in such situation ?
    PS : There were no special promotion on this server or long term renewal benefits.

    It is pretty clear on their tos. No refund.

  • deankdeank Member, Troll
    edited May 11

    They aren't denying your refund. They don't know the concept of refund.

    Once paid, that's it. It's done.

    And I am not trolling around. They seriously don't do refund of any kind for anything.

    I have not created a single thread. Verify it if you dare.

  • Mahfuz_SS_EHLMahfuz_SS_EHL Member, Provider

    @Saahib said:
    as few things were not working out there.

    Mind sharing what type of things not working. Just asking out of curiosity.

    AlphaSSL Revocation Issue is being investigated.

  • exception0x876exception0x876 Member, Provider
    edited May 11

    @deank said:
    They aren't denying your refund. They don't know the concept of refund.

    Once paid, that's it. It's done.

    And I am not trolling around. They seriously don't do refund of any kind for anything.

    You can get a refund for a server if you haven't installed OS yet. Once OS is installed, there is no way to get a refund.

    8-core VPS for $11.99/mo, 32GB RAM VPS for $15.99/mo - wishosting.com

    Affiliate program

  • SaahibSaahib Member

    @Mahfuz_SS_EHL said:

    @Saahib said:
    as few things were not working out there.

    Mind sharing what type of things not working. Just asking out of curiosity.

    https://www.lowendtalk.com/discussion/comment/3091923

    They are gay friend of cpanel. @OVH_APAC

  • Vova1234Vova1234 Member, Provider

    I did not ask for a refund for services already paid for never in my life.

    My Hosting: ABCVG.net

  • SaahibSaahib Member
    edited May 12

    @Vova1234 said:
    I did not ask for a refund for services already paid for never in my life.

    Well sometimes you have to, lets get a real life example, you got a project, all things good, you get a server for it for 6 month prepay and hoping to extend more.. then for some unforeseen reason, project goes kaput.. now you have no use of server. It happens man. Though not in my case but could happen to anyone.

  • Vova1234Vova1234 Member, Provider

    @Saahib said:

    @Vova1234 said:
    I did not ask for a refund for services already paid for never in my life.

    Well sometimes you have to, lets get a real life example, you got a project, all things good, you get a server for it for 6 month prepay and hoping to extend more.. then for some unforeseen reason, project goes kaput.. now you have no use of server. It happens man. Though not in my case but could happen to anyone.

    I extend many servers so that there is availability for the assortment, such as the i7-4790k in SYS with Winter Sale. I probably throw 1,000 euros a month into the air for this.

    My Hosting: ABCVG.net

  • SaahibSaahib Member

    Well, that's another take .. :wink:

  • handyhosthandyhost Member

    You can transfer the remaining credits to someone else or some other server.

  • CConnerCConner Member, Provider

    @handyhost said:
    You can transfer the remaining credits to someone else or some other server.

    This is what most people do

    GameDash, an AIO solution uniting billing, support & game server management platform.
    Visit our website or join our Discord to find out more.

  • @Saahib said:

    @Vova1234 said:
    I did not ask for a refund for services already paid for never in my life.

    Well sometimes you have to, lets get a real life example, you got a project, all things good, you get a server for it for 6 month prepay and hoping to extend more.. then for some unforeseen reason, project goes kaput.. now you have no use of server. It happens man. Though not in my case but could happen to anyone.

    Generally, you prepay in advance and get a price discount in return. That is the trade-off benefit for both parties, one gets a discount and the other gets guaranteed business for that period. They offer monthly services specifically for use cases where 6 months isn't a guarantee. That's really on you.

  • Smith42Smith42 Member

    Which country did you have your account registered in? CA (World), UK, IE, FR or elsewhere?

  • SaahibSaahib Member
    edited May 12

    Well, I have mentioned in OP that there were no discounts associated with prepay, I had prepaid just for sake convenience of not paying every month. I know my money is gone for the remaining period. I think its useless to "Drag this anymore" since its clear no in their TOS.

  • SaahibSaahib Member

    @Smith42 said:
    Which country did you have your account registered in? CA (World), UK, IE, FR or elsewhere?

    .ie and server is already cancelled.

  • Vova1234Vova1234 Member, Provider

    TimboJones said: Generally, you prepay in advance and get a price discount in return. That is the trade-off benefit for both parties, one gets a discount and the other gets guaranteed business for that period. They offer monthly services specifically for use cases where 6 months isn't a guarantee. That's really on you.

    I extend my personal servers for years to come. In OVH I have several thousand servers and I never asked for money back, even if I accidentally extended an unnecessary server. Just such a habit.

    My Hosting: ABCVG.net

  • Mahfuz_SS_EHLMahfuz_SS_EHL Member, Provider

    @Saahib said:

    @Mahfuz_SS_EHL said:

    @Saahib said:
    as few things were not working out there.

    Mind sharing what type of things not working. Just asking out of curiosity.

    https://www.lowendtalk.com/discussion/comment/3091923

    They are gay friend of cpanel. @OVH_APAC

    You could easily apply for DA Internal Pricing, what's the big deal ?

    AlphaSSL Revocation Issue is being investigated.

  • Smith42Smith42 Member
    edited May 12

    @Saahib said:

    @Smith42 said:
    Which country did you have your account registered in? CA (World), UK, IE, FR or elsewhere?

    .ie and server is already cancelled.

    You can try and ask for your ticket to be escalated to Craig. He's the Manager for the UK/IE branch. You can also tweet your ticket at @OVH_Support_EN. Craig is really helpful and understanding but the hardest part will be to get to him because the first line support will do everything to not forward your case. Also if you got any discount, like setup fee waiver or any other discount, you can ask them to deduct that. Lastly, you can also ask for compensation to your SYS/OVH account as credit instead of to your CC/Paypal.

    In the future, sign up with the World branch, their support is overall a lot more flexible, and their managers are easier to reach with one escalation as well.

    OVH (or any other host for that matter) do not offer refunds on long-term prepayments month/s down the road. Refunds like yours are highly non-standard and done on special case only. They are human at the end of the day so you can try to whine and beg, and they might pity you and do the refund, but first line support won't make a big decision like this because its not up to them. You need to get in touch with a Manager.

    PS. OVH IE/UK have a 14 day refund policy and CA/World has a 7 working days refund policy.

  • WebProjectWebProject Member, Provider

    In some cases services are non refundable. The OVH do refunds if they do admin fault with their process, example: if you order a server and was stated 120s delivery time but it’s not available for 10 days so definitely their fault.

    P.S. To OP: next time read the company terms and conditions.

    VPS Price Match Guarantee on: All our range of DDOS protected XEN-HVM VPS Plans
    Are you looking for best price for self-managed VPS? See WebProVPS website for more details.
Sign In or Register to comment.