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Hetzner Disabled my Account!
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Hetzner Disabled my Account!

hanzenhanzen Member

Hi, I just created a Hetzner Cloud Account and uploaded my Government Issued ID card copy and now it has been disabled in just 5 min. Any suggestion what can I do now?

«1

Comments

  • ewrekewrek Member
    edited April 13

    Make new accounts unit they ban your IP. /s

    Hostbasic (aff) Hostbasic.com

  • hanzenhanzen Member
    edited April 13

    @ewrek said:
    Make new accounts unit they ban your IP. /s

    So you mean to make a new account with a VPN? Is there no way to get my previous account back. And what if that too gets banned. This is insane why do they disable it for no reason?

  • FalzoFalzo Member

    open a ticket (send a mail) and wait for them to get back to you - probably not happening today though, as it's a public holiday...

    Thanked by 1Hetzner_OL

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  • thedpthedp Member

    Just because you don’t know the reason it doesn’t mean they did it without one ☺️

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  • ClouviderClouvider Member, Provider

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  • FalzoFalzo Member

    most likely the suspension happens automatically until someone can manually check the verification stuff. so as said, simply wait for someone to pick up on it (probably only during office hours)...

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  • hanzenhanzen Member
    edited April 13

    @Falzo said:
    most likely the suspension happens automatically until someone can manually check the verification stuff. so as said, simply wait for someone to pick up on it (probably only during office hours)...

    Any Idea when will the Holidays End in Germany?

  • FalzoFalzo Member
    edited April 13

    @hanzen said:

    @Falzo said:
    most likely the suspension happens automatically until someone can manually check the verification stuff. so as said, simply wait for someone to pick up on it (probably only during office hours)...

    Any Idea when will the Holidays End in Germany?

    tomorrow (tuesday) around 8 or 9 a.m. CEST ?

    PS: which also means, they might have a bit of a backlog from the last four days, as friday already has been a holiday and saturday most companies in Germany don't have as a 'working day' in terms of office tasks...

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  • snzsnz Member

    @hanzen said:
    Hi, I just created a Hetzner Cloud Account and uploaded my Government Issued ID card copy and now it has been disabled in just 5 min. Any suggestion what can I do now?

    This is normal procedure when you create a new account during holidays/sunday/etc. Same happened to me, just need to wait.

    Thanked by 2coreflux Hetzner_OL
  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    @hanzen - I just saw your private message and responded to it. You can try to re-register with us. Make sure all of your information is 100% complete and correct. If you have an English-language ID, please use it. I am not sure that our team can accept ones in languages other than English and German. If you can think of anything unusual in your customer information (a possible reason why we might reject your order), please write an explanation for it. If your account is rejected a second time, please accept this as our final answer. We don't explain why we reject accounts because it would make it easier for people to create fake accounts. If your account is rejected a second time, please try another provider. Perhaps you can even find a reseller in your area who can help you. --Katie

    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • SplitIceSplitIce Member, Provider

    @hanzen Germany has some extremely strict laws, and most providers there have very strict interpretations of those laws. No benefit of the doubt there.

    If you get rejected at Hetzner I'd suggest looking at Netherlands or any country nearby. It's much easier.

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  • hanzenhanzen Member

    @Hetzner_OL said:
    @hanzen - I just saw your private message and responded to it. You can try to re-register with us. Make sure all of your information is 100% complete and correct. If you have an English-language ID, please use it. I am not sure that our team can accept ones in languages other than English and German. If you can think of anything unusual in your customer information (a possible reason why we might reject your order), please write an explanation for it. If your account is rejected a second time, please accept this as our final answer. We don't explain why we reject accounts because it would make it easier for people to create fake accounts. If your account is rejected a second time, please try another provider. Perhaps you can even find a reseller in your area who can help you. --Katie

    @Hetzner_OL I have just messaged you Please see.

  • hanzenhanzen Member
    edited April 15

    @SplitIce said:
    @hanzen Germany has some extremely strict laws, and most providers there have very strict interpretations of those laws. No benefit of the doubt there.

    If you get rejected at Hetzner I'd suggest looking at Netherlands or any country nearby. It's much easier.

    I had Registered Successfully at Netcup (which is a German Company) by Verifying my Identity by my Original Passport (Which is in English). So, if I do the same will it Help?

  • SplitIceSplitIce Member, Provider

    @hanzen English or German always helps.

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  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    hanzen said: @Hetzner_OL I have just messaged you Please see.

    I just responded. (I can see when I get a new message from someone when I log in.) --Katie

    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • hanzenhanzen Member

    I just created my Hetzner Account at last and you know what it is Their Hobby to Scare their Customers Away and Waste their Time! When I Registered Successfully I received a mail saying that I have a Debt. Wow! So, they are Thieves as well! I have never registered or used or bought their services before and they say that We are Disabling your Account because you have a Pending Invoice. They really do not want to deal with New Customers so fine, I do not want to deal with Theives. This was the Worst Experience of my Life!

  • debaserdebaser Member

    hanzen said: This was the Worst Experience of my Life!

    You probably haven't lived a lot, I guess. What did they respond when you contacted them about this?

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  • hanzenhanzen Member

    They say that I was a customer in 2013! Now I seriously have great doubts about their Records and I don't know How they recognise Each customer. I don't know who this person was and what did He buy. This is really astonishing!

  • FalzoFalzo Member

    hanzen said: it is Their Hobby to Scare their Customers Away

    yeah most likely. you know, all bigger businesses have nothing better to do... I understand your little ego got hurt a lot over this, but this kind of reaction draws a certain picture of you and your mindset.

    how about simply stay away from Hetzner. I guess it's better for all involved.

    and keep in mind, they are doing abuse prevention for quite some years now and I guess they are pretty good at it already. I'd consider the chances not so low someone coming to a review platform or internet forum whining about all of this could just try to retaliate for not being able to sneak in anyway.

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  • DignusDataDignusData Member without signature

    the funny thing is that everyone hates large and small providers such as. OVH Hetzer etc but still continue to buy from them? or they (people) want to see server prices as low as theirs offers E.g beat this price like hetzner . So what's the problem? people?

  • CConnerCConner Member, Provider

    Probably A Good thing That they Deenied yoU.

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  • RedSoxRedSox Member

    As for me, I think this case is a vivid example of disrespect in relation to their own customers. OP, skip them, there are a lot of top providers in Germany. Try Avoro Vserver XS+

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  • RazzaRazza Member

    hanzen said: I don't know How they recognise Each customer.

    I think a provider the size of Hetzner is well capable of correctly identifying previous clients making new accounts.

    hanzen said: Thieves as well

    Hetzner thieves now too a few days back it was Netcup after you apparently ordered a domain that got registered without any payment.

    hanzen said: I think this is the new way Netcup has found out to steal some money.

  • hanzenhanzen Member

    @Razza said:

    hanzen said: I don't know How they recognise Each customer.

    I think a provider the size of Hetzner is well capable of correctly identifying previous clients making new accounts.

    hanzen said: Thieves as well

    Hetzner thieves now too a few days back it was Netcup after you apparently ordered a domain that got registered without any payment.

    hanzen said: I think this is the new way Netcup has found out to steal some money.

    Yes, I myself had bought the Domain from Netcup and was responsible for Payment which I have. But I can't pay Hetzner for something I haven't bought. Anyways, I have just moved on and Looking for another Provider.

  • ViridWebViridWeb Member, Provider

    @hanzen said:
    I just created my Hetzner Account at last and you know what it is Their Hobby to Scare their Customers Away and Waste their Time! When I Registered Successfully I received a mail saying that I have a Debt. Wow! So, they are Thieves as well! I have never registered or used or bought their services before and they say that We are Disabling your Account because you have a Pending Invoice. They really do not want to deal with New Customers so fine, I do not want to deal with Theives. This was the Worst Experience of my Life!

    @Hetzner_OL kindly please contact a recovery agency from his country and force him to pay. Even if the invoice is about €1

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  • king8654king8654 Member
    edited April 17

    @hanzen said:
    They say that I was a customer in 2013! Now I seriously have great doubts about their Records and I don't know How they recognise Each customer. I don't know who this person was and what did He buy. This is really astonishing!

    :# that’s the story your sticking to?

    You registered with pretty specific information from passport, whatever past abuse is most likely you. Not sure what the problem is? Your not out money, they gave you a second chance to apply, after probably getting auto rejected due to that past debit due and/or any abuse.

    Just find someone else and leave me my hetzner. Just an assumption, but they’re probably not the only provider that have you blacklisted.

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  • UnbelievableUnbelievable Member
    edited April 17

    @hanzen It's seriously time for a moment of self reflection after Netcup and Hetzer. You haven't said what the debt was from 2013 - so I am sure its very small. 7 years ago you probably suffered with an affliction known to many on LET - stupid server management. Meaning you signed up for cool offers and probably figured- hey if I dont use it-it will go away and I dont have to pay for it. Or hey, if I dont fix my expired credit card, or close my paypal account - its not really my debt. Think long and thoughtfully, I can guarantee you will remember that time when you opened a hetzner account and then got bored and forgot about it.

    Nothing profound to say, so I'm on LET.

  • debaserdebaser Member

    @king8654 said:
    Just find someone else and leave me my hetzner. Just an assumption, but they’re probably not the only provider that have you blacklisted.

    Netcup probably. After he signed a contract for a domain and ran away without giving any payment information. This is probably exactly the same.

  • @debaser said:

    @king8654 said:
    Just find someone else and leave me my hetzner. Just an assumption, but they’re probably not the only provider that have you blacklisted.

    Netcup probably. After he signed a contract for a domain and ran away without giving any payment information. This is probably exactly the same.

    He also doesn't pay attention to forum rules (e.g., when he tried to auction that domain on two forums)

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  • manubossmanuboss Member

    @Hetzner_OL Hi, i have the same problem, my account is disabled and i gave my passeport screen, what's the problem ? i don't understand, i can even pay the server 6 month upfront

  • naturalnatural Member

    lots of frauds.

  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    Hi @manuboss - Sending us your passport is not a guarantee that you will receive an account. There are many things about a passport that may still make the account stand out. I don't want to go into detail because it makes it easier for spammers/scammers to know what NOT to do. I am sorry that we are non-transparent about our methods, but we are non-transparent for a good reason. It really does help us prevent abuse.
    You can try re-doing your account and offer to pre-pay. However, if you receive no response, then that is a sign that our team has not accepted your account a second time. Please accept that as our final answer. --Katie

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    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • umiumi Member
    edited July 27

    I have many nerve cells alive and happy after moving out my hostings from Germany. The only one left is from OVH and it seems doesn't affect by this madness for a good reason.

  • @hanzen said:
    Hi, I just created a Hetzner Cloud Account and uploaded my Government Issued ID card copy and now it has been disabled in just 5 min. Any suggestion what can I do now?

    Same thing happened to me about 6 months ago. Never heard back.

  • stefemanstefeman Member
    edited July 29

    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate where everyone screams out of misery.

    Best regards,
    Your Loyal Customer (2 Years+).

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  • WSCallumWSCallum Member, Provider

    @stefeman said:
    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate.

    Seems slightly unfair - If your account was processed without issue then they had no problem with the details you provided, they aren’t just randomly going to ask you for ID a few years down the line now, its too late at that point. Its a process for new accounts when they place their first order before delivery of the ordered service takes place

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  • stefemanstefeman Member
    edited July 29

    @WSCallum said:

    @stefeman said:
    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate.

    Seems slightly unfair - If your account was processed without issue then they had no problem with the details you provided, they aren’t just randomly going to ask you for ID a few years down the line now, its too late at that point. Its a process for new accounts when they place their first order before delivery of the ordered service takes place

    That's the thing.. I dont fucking know.. And I can't trust that after reading all these posts.. and some more from other forums.. They need some transparency even at the cost of abuse.. When new customers are treated like shit, the long time ones start to feel stressed too, eventually..

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  • @stefeman said:

    @WSCallum said:

    @stefeman said:
    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate.

    Seems slightly unfair - If your account was processed without issue then they had no problem with the details you provided, they aren’t just randomly going to ask you for ID a few years down the line now, its too late at that point. Its a process for new accounts when they place their first order before delivery of the ordered service takes place

    That's the thing.. I dont fucking know.. And I can't trust that after reading all these posts.. and some more from other forums.. They need some transparency even at the cost of abuse.. When new customers are treated like shit, the long time ones start to feel stressed too, eventually..

    All these posts and all the other posts you found are new customers trying to get verified, as for cancelling servers, as long as you dont do it like one of the guy who ordered multiple but then cancelling after cycling for the best drives, im sure they wont ask for your id, as i've cancelled my fair share of servers after finding the one that suits my needs.

  • WSCallumWSCallum Member, Provider

    @stefeman said:

    @WSCallum said:

    @stefeman said:
    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate.

    Seems slightly unfair - If your account was processed without issue then they had no problem with the details you provided, they aren’t just randomly going to ask you for ID a few years down the line now, its too late at that point. Its a process for new accounts when they place their first order before delivery of the ordered service takes place

    That's the thing.. I dont fucking know.. And I can't trust that after reading all these posts.. and some more from other forums.. They need some transparency even at the cost of abuse.. When new customers are treated like shit, the long time ones start to feel stressed too, eventually..

    Absolutely any company could do this at any point though? Most companies have a clause which allow them to terminate your service(s) at any time for any reason.

    The vast majority of what you're seeing is about them preventing abuse and being strict with which customers they let in, if anything is even slightly off its a no go, and absolutely a some will be false positives but thats life. If you want stability, preventing abuse is the best way so no - They should not be any more transparent at the cost of allowing abuse into their network.

    Ultimately if you aren't feeling like your services are secure now then look at moving to another provider.

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  • deankdeank Member, Troll
    edited July 29

    Paranoid much? All the people who are having issues with Hetzner are those who are trying to get in fanatically.

    You are already in.

    My advice: Seek help, mental one.

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  • Ian_Dot_TechIan_Dot_Tech Member, Provider

    @stefeman said:
    Seeing these posts here, I'm personally constantly wondering when Hetzner decides to disconnect my account too despite me loyaly paying over 130€+/m every month for over 2 years to them. I can't even imagine hosting anything serious/mission critical on this provider as long as it treats it's customers without any predictable course of action.

    Its literally like having Trump in charge.. You have no idea what it decides to do suddenly.

    Like, please, @Hetzner_OL fix your house and do something to ensure/explain that a normal customer is allowed to sometimes cancel the server within 1-3 days of ordering without any reason provided, as long as he pays his bills and does not cancel too often without any good reason. Right now having canceled total 3 servers in my Hetzner history due to various reasons after testing, but still retaining one expensive server, I'm kinda afraid to finally do the long term expand since idk if you decide to suddenly ask for my passport and then terminate me after I provide it, cause im a Finnish person with Russian/Balkan-like surname.

    Reading this thread, right now your accounting department sounds like insanity incarnate where everyone screams out of misery.

    Best regards,
    Your Loyal Customer (2 Years+).

    We have many nodes with Hetzner as well as Colocation and are not paranoid of any account suspension as we are doing legal and nonabusive service on our machines. Hetzner is a reputable company in the hosting community. As many have already mentioned, the posts you are reading are for new clients trying to obtain servers for the first time. As an existing client, the only reason I would see a need to be paranoid is if you start doing something sketchy with your service or account which would raise alarms.
    If you are using the service the same way you have been for 2+ years as you say, Hetzner has no reason to terminate your account. After all, they are a company out to make money, losing clients does not achieve that goal.

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  • stefemanstefeman Member
    edited July 29

    @deank said:
    Paranoid much? All the people who are having issues with Hetzner are those who are trying to get in fanatically.

    Well, they report being rejected cause of their name or nationality. Having a foreign surname myself, I think its warranted to ask questions in this situation given what happened to others even if im already in. I dont want to get kicked suddenly if I have to decide to rely on the provider for long term, so its hard to ignore others being banned for the same reasons that they could ban me as well for. What im saying, is theres a trust issue, and hetzner should fix how they treat the new customers.

    also, did you even read my post/arguments before commenting? lol.

  • deankdeank Member, Troll

    Yes, I have indeed read your posts, and there was no point.

    If you have a trust issue with your partner, like I said, seek help, mental one.

    I have not created a single thread. Verify it if you dare.

  • LeeLee Member

    @stefeman said: I dont want to get kicked suddenly if I have to decide to rely on the provider for long term, so its hard to ignore others being banned for the same reasons that they could ban me as well for. What im saying, is theres a trust issue, and hetzner should fix how they treat the new customers.

    You have been with Hetzner 2 years and it worries you they will cut your service without warning by doing nothing wrong. If you are uncomfortable, move to a different provider, you are in control.

    I have yet to see any verifiable case of Hetzner simply cutting off someone just because.

  • stefemanstefeman Member
    edited July 29

    @deank said:
    Yes, I have indeed read your posts, and there was no point.

    If you have a trust issue with your partner, like I said, seek help, mental one.

    @Lee said:

    You have been with Hetzner 2 years and it worries you they will cut your service without warning by doing nothing wrong. If you are uncomfortable, move to a different provider, you are in control.

    I have yet to see any verifiable case of Hetzner simply cutting off someone just because.

    If a provider banned others for same reason they would have valid reason to ban you as well for (name, nationality, ocassional rare cases of canceling), would you not think about the possibility of getting suddenly terminated yourself too? I think that makes perfect sense to ask question(s) in this case when the discussion is still ongoing, before you plan to invest another 200€/m to the hosting provider.

  • deankdeank Member, Troll
    edited July 29

    Not in this case, since they have no record of kicking already approved accounts out unless they have done something stupid (abusive) or been inactive for a period of time.

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    I have not created a single thread. Verify it if you dare.

  • @Hetzner_OL said:
    Sending us your passport is not a guarantee that you will receive an account. There are many things about a passport that may still make the account stand out.

    Has anyone ever sent a picture of their Blackberry Passport? And you just approved it for the lulz?

  • Pay 50% more and move to another provider if it bothers you. The risk management (all kinds) is priced-in to Hetzner's low low prices.

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  • @stefeman said:

    @deank said:
    Yes, I have indeed read your posts, and there was no point.

    If you have a trust issue with your partner, like I said, seek help, mental one.

    @Lee said:

    You have been with Hetzner 2 years and it worries you they will cut your service without warning by doing nothing wrong. If you are uncomfortable, move to a different provider, you are in control.

    I have yet to see any verifiable case of Hetzner simply cutting off someone just because.

    If a provider banned others for same reason they would have valid reason to ban you as well for (name, nationality, ocassional rare cases of canceling), would you not think about the possibility of getting suddenly terminated yourself too? I think that makes perfect sense to ask question(s) in this case when the discussion is still ongoing, before you plan to invest another 200€/m to the hosting provider.

    I know now why ur paranoid, you arent doing legal things on your box such as running a public tracker.

  • @hanzen said:

    @ewrek said:
    Make new accounts unit they ban your IP. /s

    So you mean to make a new account with a VPN? Is there no way to get my previous account back. And what if that too gets banned. This is insane why do they disable it for no reason?

    I'm sure there is a reason. What are you up to?

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