Contabo taking 10+ hours to respond to tickets
I have 20 servers with Contabo and have been with them from 4 years. Suddenly, they are taking 10+ hours to respond to tickets now and my servers go down due to issue from their network. I had 2 servers down today due to them. When I called them they said they have corona virus crisis. If they can't handle so many clients during this time then why are they still taking new orders and advertising on google. And in their updates too they mentioned the following -
17.03.2020: Increased demand for our services
In the last few days we have seen an increased demand for our VPS and servers. Currently, we still have all types of VPS and servers available, but if you already know that you will need a new VPS or dedicated server in the next 4 weeks, order it now so we can prioritize your order.
Availability of most popular services as of March 17th, 2020:
VPS SSD: 800+ VPS VPS HDD: 300+ VPS Dual 10-Core: 30+ servers 10-Core: 30+ servers 6-Core: 20+ servers
If you want to make a bulk order of 2+ servers or 10+ VPS feel free to contact us directly at [email protected]
They should at least provide good support for their old clients and stop taking new orders and their setup team should join hands for now in providing a faster and good support.