Help me understand this DNS mess
Hi, I hope someone here doesn't mind helping me understand a hosting situation I have.
I have been given responsibility of a domain, example.com, transferred to my Google Domains from another Google Domain account. Example.com is also part of a GSuites account, and currently has several email accounts/addresses working.
The association which uses the domain has signed up with 'Host Company', and this host company allows an association to create a website, integrate payments, act as a CRM, etc. I've been building the website with Host Company 's built-in website editor. It is now ready to launch.
I go to the "Add your Domain" and it instructs me to create a CNAME using www.example.com, pointing to hostcompany-2.azurefd.net.
A) So I go to Google Domains, and can't seem to add that! I am not sure what info to include so here it is: The NS is ns1.bluehost.com, not a google NS, and GSuites tells me to update the NSs to Google's. Ok, but will this break the functioning email?
I can't see any existing DNS entries. I can't tell what the current IP (A record) is (in fact, Google Domains tells me
No registered hosts have been set up., but the domain currently resolves to a functioning site, so it must have an A record. Will reverting the NS to Google's reveal what the A record is?
C) I can enter
www (replacing an
@) when making a CNAME record, and enter
hostcompany-2.azurefd.net as the domain. But the record itself, viewed after I create, just says (as per the table
But where is the www.example.com?
D) Meanwhile, back at the Host Company, it tells me that
CNAME record points to example.com, whereas it is supposed to be pointing to
hostcompany-2.azurefd.net. I guess.
E) In Host Company's Add-Your-Domain panel, the above, D, happens if I use www.example.com, and if I use just example.com, I get a message saying
No DNS records for this domain. This itself tells me Host Company can tell quickly if my changes have worked, so I'm not I need to wait a long time in between changes.
F) I've tried making a Subdomain Forward for www.example.com to hostcompany-2.azurefd.net, but so far this hasn't resolved.... and it isn't a CNAME record anyway as far as I can tell, so I don't think it will work.
So how do I fix this? I'm as much concerned that changing NSs will mess up the currently-working GSuite email accounts as I am getting the domain www.example.com to resolve to
hostcompany-2.azurefd.net using a CNAME record.
Of course, Host Company charges a pretty penny to manage the domain too, but I prefer to retain ownership and control over it.