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fastpipe.io - SSD Cloud Servers (KVM) - Frankfurt, Germany - Highly Available Cloud!
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fastpipe.io - SSD Cloud Servers (KVM) - Frankfurt, Germany - Highly Available Cloud!

combahton_itcombahton_it Member, Provider
edited January 6 in Offers

fastpipe.io is a brand of combahton GmbH, offering Cloud and Dedicated Servers within two datacenters in Frankfurt am Main, Germany.

Our services are based on latest HPE and Supermicro servers, offering outstanding realiability and performance. We also operate our own fully redundant, multi-datacenter Juniper based network.

Want to learn more about our technical infrastructure and how we take care of their operation? - See our infrastructure details.

Some key features of our SSD Cloud Servers

  • High Availability: All SSD Cloud Servers are provisioned on a redundant, highly available KVM Cluster consisting of multiple Cloud and Storage Nodes. HA is provided by Corosync and GlusterFS. More details can be found on https://www.fastpipe.io/blog/?p=186.

  • Excellent connectivity: By default, every cloud server node is connected with 2x 10Gbit to our network. This provides network-level fault resilience, fast data transfers, and best performance even at peak times. Network-intensive applications are excellently hosted with us.

  • DDoS-Protection: Our cloud servers include our exclusive DDoS protection, which unique beside other well known solutions. Even DDoS attacks on web applications are filtered out by our DDoS protection.

  • Additional IP-Addresses: You can add additional IP addresses (from 1.49€) and subnets (from 6.95€) to your instance. The setup takes place immediately, the reserved address ranges are routed to an instance of your choice.

  • Daily Backup: Data loss is annoying. Accordingly, our cloud server nodes are equipped with several hard drives (hardware raid) as standard. You can avoid the risk of self-generated data loss with minimal effort through our automated snapshot backups. For this purpose we make a complete backup of your server daily between 02:00 to 10:00 am.

  • Scale at any time: Do you need more CPU power, memory or disk space instant? Scale your server automatically to the next higher level, fully automated and without changing the existing configuration or data. We only charge you the difference in connection with the current remaining term.

  • Virtual Private Lan: Create your own, isolated networks with our Virtual Private Lan (VPL). VPLs behave like V-Lans and provide an internal network between different instances where you can freely use your own IP addresses. Choose between 1Gbit, 2Gbit or 5Gbit interfaces.

  • Free BGP (AS30823): Already own an AS and IP-Space? Just open a ticket after your server has been provisioned and tell us your ASN and Prefixes with valid route objects. We will configure the session within two business days.

Small entry offerings

With a small budget, you get a lot of power and possibilities with our Cloud Servers. Starting at 2,95€ ($3,30) per 30 days, we offer:

  • Cloud SE-2
  • One CPU Core (Intel Xeon E5v2/v3/v4 @ +2,5GHz) incl. AES-NI
  • 2048MB ECC Memory
  • 30GB SSD Storage
  • Debian, Ubuntu, CentOS and FreeBSD available as one-click installation
  • Additional details and order link available on our website

More power needed? Choose a higher package or upgrade with just a few clicks, without moving configuration or data.

Want to learn more about our current progress? Checkout our blog.

combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

«1

Comments

  • reliable supplier. have a hdd cloudserver from fastpipe.

    Thanked by 1combahton_it
  • combahton_itcombahton_it Member, Provider

    @hyperblast said:
    reliable supplier. have a hdd cloudserver from fastpipe.

    Thanks for your Feedback! - High Available HDD Cloud Servers will follow within the next three months too! :-)

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • Can i get a test IP to check ping

    Reach me at manishpant.com . Discord Id: Manish#6403

  • combahton_itcombahton_it Member, Provider

    @ManishPant said:
    Can i get a test IP to check ping

    Feel free to checkout our looking glass: https://lg.combahton.net/

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • @combahton_it said:

    @ManishPant said:
    Can i get a test IP to check ping

    Feel free to checkout our looking glass: https://lg.combahton.net/

    Thanks getting 200ms to India

    Reach me at manishpant.com . Discord Id: Manish#6403

  • any speed test available ?

  • combahton_itcombahton_it Member, Provider

    @jhdscript said:
    any speed test available ?

    Sure, available on our LG: https://lg.combahton.net/

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • webcraftwebcraft Member
    edited January 7

    Which CPU Modell usually used for new supplies? Also, any LET coupons?

  • jsgjsg Member

    @combahton_it said:
    ...

    • One CPU Core (Intel Xeon E5v2/v3/v4 @ +2,5GHz) incl. AES-NI
      ...

    A physical core? Or a HyperThread? Or a "vCore" - and if so, how many vCores are there per physical core?

    Thanks no.

  • AES enabled? That's new since last year.

    Remember the value of LET is purely based on its traffic.

  • combahton_itcombahton_it Member, Provider

    @cybertech said:
    AES enabled? That's new since last year.

    @cybertech said:
    AES enabled? That's new since last year.

    Yes, thats new :-)

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • I can say @combahton_it professional team.

    Thanked by 1combahton_it
  • @dedimark said:
    I can say @combahton_it professional team.

    But no professional sales apparently. Not answering questions here. :(

  • azbotazbot Member

    Hi @combahton_it
    What is the network connection for cloud server? 1Gbps or 100Mbps?

  • jsgjsg Member

    @combahton_it

    So, you do answer questions but ignore mine. I take it then that "One CPU Core (Intel Xeon E5v2/v3/v4 @ +2,5GHz) incl. AES-NI" actually means "a fraction of a HyperThread".
    Feel free to correct me.

    Thanks no.

  • combahton_itcombahton_it Member, Provider

    @jsg said:
    @combahton_it

    So, you do answer questions but ignore mine. I take it then that "One CPU Core (Intel Xeon E5v2/v3/v4 @ +2,5GHz) incl. AES-NI" actually means "a fraction of a HyperThread".
    Feel free to correct me.

    We utilize our nodes only to a level of 70% load for real cores, there is no threading involved.

    If the load gets any higher, high usage Cloud Servers are migrated on other nodes automatically and without interruption.

    Thanked by 2jsg lovelyserver

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • combahton_itcombahton_it Member, Provider

    @webcraft said:
    Which CPU Modell usually used for new supplies? Also, any LET coupons?

    As stated above, we use E5v2/v3/v4 - depending on free node resources.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • combahton_itcombahton_it Member, Provider

    @azbot said:
    Hi @combahton_it
    What is the network connection for cloud server? 1Gbps or 100Mbps?

    All nodes are connected at 2x 10Gbit each. The maximum available speed per server is 10Gbit, depending on the uplinks load and the target you want to reach.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • jsgjsg Member

    @combahton_it said:
    We utilize our nodes only to a level of 70% load for real cores, there is no threading involved.

    If the load gets any higher, high usage Cloud Servers are migrated on other nodes automatically and without interruption.

    Thank you. Could you also answer my question? Does a customer get a physical Xeon Core or not, and if not, then what does he get?

    Thanks no.

  • combahton_itcombahton_it Member, Provider
    edited January 7

    @jsg said:

    @combahton_it said:
    We utilize our nodes only to a level of 70% load for real cores, there is no threading involved.

    If the load gets any higher, high usage Cloud Servers are migrated on other nodes automatically and without interruption.

    Thank you. Could you also answer my question? Does a customer get a physical Xeon Core or not, and if not, then what does he get?

    Of course you get a physical core: "If the load gets any higher, high usage Cloud Servers are migrated on other nodes automatically and without interruption."

    Or in other words: We make sure that you get the resources of a physical core by Live Migrations and Load-based Deployment.

    Thanked by 1jsg

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • azbotazbot Member

    @combahton_it said:

    @azbot said:
    Hi @combahton_it
    What is the network connection for cloud server? 1Gbps or 100Mbps?

    All nodes are connected at 2x 10Gbit each. The maximum available speed per server is 10Gbit, depending on the uplinks load and the target you want to reach.

    Thank for the reply. I want to ask more why cloud server is not limited to bandwidth and a dedicated server is limited to 5TB bandwidth

  • jsgjsg Member

    @combahton_it said:
    Of course you get a physical core: "If the load gets any higher, high usage Cloud Servers are migrated on other nodes automatically and without interruption."

    Or in other words: We make sure that you get the resources of a physical core by Live Migrations and Load-based Deployment.

    Thank you! That was a tangible and clear statement and it makes your product look all the more attractive.

    Thanked by 1webcraft

    Thanks no.

  • combahton_itcombahton_it Member, Provider

    @azbot said:

    @combahton_it said:

    @azbot said:
    Hi @combahton_it
    What is the network connection for cloud server? 1Gbps or 100Mbps?

    All nodes are connected at 2x 10Gbit each. The maximum available speed per server is 10Gbit, depending on the uplinks load and the target you want to reach.

    Thank for the reply. I want to ask more why cloud server is not limited to bandwidth and a dedicated server is limited to 5TB bandwidth

    A dedicated server has a dedicated (at least 1Gbit, contractually guaranted) uplink which you can fully use all the time, there are no limits or shared uplinks. A cloud server shares it's uplink with the other node neighbours.

    There is no limit for our Cloud Servers, as we behold the right to throttle your Cloud Servers port to a certain, economical level, if you are using your server for example for very excessive Streaming, Filesharing or anything else which would make the service unprofitable. I guess everyone knows, that (for example) a 2,95€ server is not profitable, if it's network connection is on fire all the time.

    So far, no customer has been throttled in over eight years of in service. We just dont want to loose control. Thats the reason, why we dont advertise or guarant any specific port speed.

    If you are planning to push a high two digit amount (in TB) of bandwith, our Cloud Servers are the wrong product and you should really get in contact with us to discuss a solution which is able to host such kind of service. Small hint: we have a lot of spare commitment with our upstreams, prices might be quite cheap.

    Thanked by 1azbot

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • azbotazbot Member

    Hi @combahton_it

    Please process ticket #850496845. I have created it since January 20, but no one has handled it for me yet. The results were terrible

  • So tempting.. don't need but ordered anyway!

    Thanked by 1combahton_it
  • thedpthedp Member

    Any discounts for new customers? :D

  • combahton_itcombahton_it Member, Provider

    @azbot said:
    Hi @combahton_it

    Please process ticket #850496845. I have created it since January 20, but no one has handled it for me yet. The results were terrible

    Sure, we will be done until the beginning of next week - there is currently a quite high workload due to new colocation customers and dedicated servers going online, accounting topics might take longer as usual.

    Regarding the terrible results you faced, we are actively working on those: https://status.combahton.net/incident/166 - the issue affects a portion of customers.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • combahton_itcombahton_it Member, Provider

    @thedp said:
    Any discounts for new customers? :D

    There will be no discounts for those quite low prices we already offer. Providing those services isnt just a hobby of us and we need to earn money at the end of the day, especially due to the invests we had for the new HA infrastructure.

    Thanked by 1thedp

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • azbotazbot Member

    @combahton_it said:

    @azbot said:
    Hi @combahton_it

    Please process ticket #850496845. I have created it since January 20, but no one has handled it for me yet. The results were terrible

    Sure, we will be done until the beginning of next week - there is currently a quite high workload due to new colocation customers and dedicated servers going online, accounting topics might take longer as usual.

    Regarding the terrible results you faced, we are actively working on those: https://status.combahton.net/incident/166 - the issue affects a portion of customers.

    I created a ticket to support 10 days ago. It was unbelievable that I was not supported yet, so I canceled the service.

  • Do you have a refund policy?

  • combahton_itcombahton_it Member, Provider

    @s3wd0ugh said:
    Do you have a refund policy?

    Sure, the german "Widerrufsrecht" applies, which means that you can retract a contract as long as it has not been used or paid.

    @SnowStylez said:
    Mutil Blog Network allowed? and BGP

    You can do whatever you want as long as it does not breach our tos: https://www.fastpipe.io/tos

    BGP is free: https://www.fastpipe.io/bgpsessions

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • TheLinuxBugTheLinuxBug Member
    edited February 7

    azbot said: I created a ticket to support 10 days ago. It was unbelievable that I was not supported yet, so I canceled the service.

    I will say this, I feel like their support quality and service quality has dropped off recently.

    A ticket I submitted got some canned reply blaming IO issues I reported on the product I purchased being an 'hdd' based product when IO to my server was <10M/sec and as far as I know, still is and hasn't been addressed. Instead they told me that I should upgrade to an SSD product instead of even reviewing my report. This is a very poor response to someone voicing an issue which likely also effects other customers on the same node.

    I plan to discontinue the server after my current service period because of this and have already moved the sites I was hosting there away to another provider.

    Additionally, the bandwidth quality has also dropped off since I started using their services, however, I have taken this is stride so far as they have reportedly been upgrading their network.

    I wouldn't suggest against them per se, but I am for sure no longer an advocate of their product after my recent experiences with their services and support.

    my 2 cents.

    Cheers!

    Have an Allwinner H3 device? Android? Check out H3Droid! | Lichee Pi Zero - The 6$ SBC | #SYSarm - Get It! | Atomic Pi - $35 x86 SBC
    21+ Years IT Experience in Linux/Windows Hosting, Administration and Development Services

  • combahton_itcombahton_it Member, Provider
    edited February 7

    @TheLinuxBug said:

    azbot said: I created a ticket to support 10 days ago. It was unbelievable that I was not supported yet, so I canceled the service.

    I will say this, I feel like their support quality and service quality has dropped off recently.

    What sort of support do you expect from a small instance which generates around 2,50€ of revenue per month? Sure, we might have been faster as we were smaller.

    All tickets are regulary handled within 24 hours, except accounting.

    A ticket I submitted got some canned reply blaming IO issues I reported on the product I purchased being an 'hdd' based product when IO to my server was <10M/sec and as far as I know, still is and hasn't been addressed. Instead they told me that I should upgrade to an SSD product instead of even reviewing my report. This is a very poor response to someone voicing an issue which likely also effects other customers on the same node.

    You dont have a server with SSD Storage, you just have a small HDD instance from a very old offer back a few years ago. Maybe it is swapping? Node shows not even 1% IOwait. Back then all instances had swap enabled.

    Below are pictures of our Grafana showing both the Nodes load and IOwait:


    I plan to discontinue the server after my current service period because of this and have already moved the sites I was hosting there away to another provider.

    Thats bad, because there are plans to introduce HDD Cloud Storage with NVMe Caching until the end of April, which means there will be no single nodes anymore. Higher redundancy, more I/O and customizable storage.

    Additionally, the bandwidth quality has also dropped off since I started using their services, however, I have taken this is stride so far as they have reportedly been upgrading their network.

    There were a few hickups from the end of December till mid of January. We got a unexpected big customer who increased the pressure on a dc interconnection, where we had to wait around four weeks for additional capacity. That capacity is now live: https://www.fastpipe.io/blog/?p=189

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • Tr33nTr33n Member

    combahton_it said: What sort of support do you expect from a small instance which generates around 2,50€ of revenue per month? Sure, we might have been faster as we were smaller.

    I would not post such statements publicly, even if there is some truth in it. It doesn't seem very professional. But hey, I've read much funnier threads with you on dev-tek. Your arrogance is remarkable.

    Thanked by 1webcraft
  • combahton_itcombahton_it Member, Provider
    edited February 7

    @Tr33n said:
    I would not post such statements publicly, even if there is some truth in it. It doesn't seem very professional. But hey, I've read much funnier threads with you on dev-tek. Your arrogance is remarkable.

    I'm just directly asking. I want to know what he expects from such a small instance. Thats honest minded, service oriented and is not related to arrogance. If it would be kind of arrogant, I doubt that I would have made myself the effort to test the I/O on the node in question and share screenshots of the load.

    dev-tek - probably wasnt active there for over twelve or sixteen months. Too bad we dont know us personally, building a oppinion about someone from forum posts is prone to misunderstandings ;-)

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • I just recently bought yesterday a vps via paypa. The credit i added didnt reflect. But theres no credentials emailed yet. Ive also create a ticket but no response yet. #855947923

  • @combahton_it

    do you host fastpipe on same DC as your looking glass? I almost sold after pinging fastpipe.io but fall back when pinging lg.combahton.net ~20ms difference.

      6. AS131111 ip-103-78-83-161.moratelindo.net.id   0.0%    10   17.6  19.1  16.4  21.6   1.8
      7. AS???    103.83.6.101                          0.0%    10   16.7  17.6  16.2  19.5   1.2
      8. AS???    103.83.6.18                           0.0%    10   18.6  17.6  15.6  20.1   1.3
      9. AS???    33891.sgw.equinix.com                 0.0%    10   17.6  17.9  16.5  20.2   1.3
     10. AS201011 ae6-2090.fra20.core-backbone.com      0.0%    10  197.5 198.9 196.4 202.4   2.0
     11. AS30823  ae1-33891.edge1.ffm3                  0.0%    10  216.7 232.9 182.7 340.1  62.5
     12. AS30823  ae0-edge1.core1.ffm3                  0.0%    10  207.1 232.1 202.5 328.8  41.2
     13. AS30823  www-vip.fastpipe.io                   0.0%    10  176.3 177.3 175.3 180.0   1.7
    

    Looking glass

      6. AS131111 ip-103-78-83-161.moratelindo.net.id   0.0%    10   18.4  18.6  16.8  20.2   1.1
      7. AS???    103.83.6.101                          0.0%    10   17.9  18.4  16.5  20.5   1.4
      8. AS???    103.83.6.18                           0.0%    10   17.4  18.4  17.4  19.9   0.8
      9. AS???    33891.sgw.equinix.com                 0.0%    10   18.6  18.7  17.0  21.2   1.3
     10. AS201011 ae6-2090.fra20.core-backbone.com      0.0%    10  199.5 198.7 196.6 200.5   1.3
     11. AS30823  ae1-33891.edge1.ffm3                  0.0%    10  267.9 209.2 180.4 347.7  55.3
     12. AS30823  ae0-edge1.core1.ffm3                  0.0%    10  217.5 231.6 206.6 294.0  33.9
     13. AS30823  ae1-ffm31.core1.ffm2                  0.0%    10  205.9 200.8 181.4 254.0  20.3
     14. AS30823  lg.combahton.net                      0.0%    10  197.5 198.7 197.3 200.2   1.1
    
    

    We only support unsupported OS!

  • combahton_itcombahton_it Member, Provider

    @arjay316 said:
    I just recently bought yesterday a vps via paypa. The credit i added didnt reflect. But theres no credentials emailed yet. Ive also create a ticket but no response yet. #855947923

    Business hours are Mo-Fr from 09:00 am till 06:00 pm.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • combahton_itcombahton_it Member, Provider

    @sibaper said:
    @combahton_it

    do you host fastpipe on same DC as your looking glass? I almost sold after pinging fastpipe.io but fall back when pinging lg.combahton.net ~20ms difference.

    >   6. AS131111 ip-103-78-83-161.moratelindo.net.id   0.0%    10   17.6  19.1  16.4  21.6   1.8
    >   7. AS???    103.83.6.101                          0.0%    10   16.7  17.6  16.2  19.5   1.2
    >   8. AS???    103.83.6.18                           0.0%    10   18.6  17.6  15.6  20.1   1.3
    >   9. AS???    33891.sgw.equinix.com                 0.0%    10   17.6  17.9  16.5  20.2   1.3
    >  10. AS201011 ae6-2090.fra20.core-backbone.com      0.0%    10  197.5 198.9 196.4 202.4   2.0
    >  11. AS30823  ae1-33891.edge1.ffm3                  0.0%    10  216.7 232.9 182.7 340.1  62.5
    >  12. AS30823  ae0-edge1.core1.ffm3                  0.0%    10  207.1 232.1 202.5 328.8  41.2
    >  13. AS30823  www-vip.fastpipe.io                   0.0%    10  176.3 177.3 175.3 180.0   1.7
    > 

    Looking glass

    >   6. AS131111 ip-103-78-83-161.moratelindo.net.id   0.0%    10   18.4  18.6  16.8  20.2   1.1
    >   7. AS???    103.83.6.101                          0.0%    10   17.9  18.4  16.5  20.5   1.4
    >   8. AS???    103.83.6.18                           0.0%    10   17.4  18.4  17.4  19.9   0.8
    >   9. AS???    33891.sgw.equinix.com                 0.0%    10   18.6  18.7  17.0  21.2   1.3
    >  10. AS201011 ae6-2090.fra20.core-backbone.com      0.0%    10  199.5 198.7 196.6 200.5   1.3
    >  11. AS30823  ae1-33891.edge1.ffm3                  0.0%    10  267.9 209.2 180.4 347.7  55.3
    >  12. AS30823  ae0-edge1.core1.ffm3                  0.0%    10  217.5 231.6 206.6 294.0  33.9
    >  13. AS30823  ae1-ffm31.core1.ffm2                  0.0%    10  205.9 200.8 181.4 254.0  20.3
    >  14. AS30823  lg.combahton.net                      0.0%    10  197.5 198.7 197.3 200.2   1.1
    > 
    > 

    Our website is located at our FFM3 location, the LG at FFM2 where our Cloud operates. Do you have the reverse path available?

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • Your looking glass, broken right now. I cant do traceroute

    traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
     1  * * *
     2  * * *
    -- Traceroute timed out --
    

    but mtr working, reverse mtr

    Start: Sun Feb  9 17:30:55 2020
    HOST: lg                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
    1.|-- ???                                     100.0    10    0.0   0.0   0.0   0.0   0.0
    2.|-- ???                                     100.0    10    0.0   0.0   0.0   0.0   0.0
    3.|-- te103-197071.edge1.ffm2.combahton.net    0.0%    10    2.7  18.7   2.7  30.6  10.5
    4.|-- 80.95.152.197                            0.0%    10    0.7   1.1   0.6   3.4   0.7
    5.|-- 80.95.144.27                             0.0%    10    7.5   8.8   7.3  13.2   2.1
    6.|-- TenGE13-2.br02.ams01.pccwbtn.net         0.0%    10    7.8   7.8   7.5   8.4   0.0
    7.|-- HundredGE0-1-0-0.br03.sin03.pccwbtn.net  0.0%    10  166.6 166.8 166.5 167.6   0.0
    8.|-- HundredGE0-1-0-0.br03.sin03.pccwbtn.net  0.0%    10  166.4 166.6 166.2 167.9   0.3
    9.|-- linknet.be12.br03.sin03.pccwbtn.net      0.0%    10  169.3 168.9 166.2 172.9   1.7
    10.|-- fm-dyn-111-95-244-98.fast.net.id         0.0%    10  173.0 175.9 172.9 200.8   8.7
    11.|-- ???                                     100.0    10    0.0   0.0   0.0   0.0   0.0
    

    I've PM you my IP address

    We only support unsupported OS!

  • TheLinuxBugTheLinuxBug Member
    edited February 10

    @combahton_it said:

    @TheLinuxBug said:

    azbot said: I created a ticket to support 10 days ago. It was unbelievable that I was not supported yet, so I canceled the service.

    I will say this, I feel like their support quality and service quality has dropped off recently.

    What sort of support do you expect from a small instance which generates around 2,50€ of revenue per month? Sure, we might have been faster as we were smaller.

    All tickets are regulary handled within 24 hours, except accounting.

    A ticket I submitted got some canned reply blaming IO issues I reported on the product I purchased being an 'hdd' based product when IO to my server was <10M/sec and as far as I know, still is and hasn't been addressed. Instead they told me that I should upgrade to an SSD product instead of even reviewing my report. This is a very poor response to someone voicing an issue which likely also effects other customers on the same node.

    You dont have a server with SSD Storage, you just have a small HDD instance from a very old offer back a few years ago. Maybe it is swapping? Node shows not even 1% IOwait. Back then all instances had swap enabled.

    Below are pictures of our Grafana showing both the Nodes load and IOwait:


    I plan to discontinue the server after my current service period because of this and have already moved the sites I was hosting there away to another provider.

    Thats bad, because there are plans to introduce HDD Cloud Storage with NVMe Caching until the end of April, which means there will be no single nodes anymore. Higher redundancy, more I/O and customizable storage.

    Additionally, the bandwidth quality has also dropped off since I started using their services, however, I have taken this is stride so far as they have reportedly been upgrading their network.

    There were a few hickups from the end of December till mid of January. We got a unexpected big customer who increased the pressure on a dc interconnection, where we had to wait around four weeks for additional capacity. That capacity is now live: https://www.fastpipe.io/blog/?p=189

    Here is the problem with this. When I reported the issues initially there was an consistent IO wait on my server of greater than 30% while only moving data to my back-up server at less than 10M/sec because it couldn't get access to the data fast enough. When I ticketed originally, things were having issues. I understand you don't provide 24/7 support, however, I did expect such a report to be considered a little more important than "I will check on it tomorrow when I have time" and then also the response I got, instead of even considering my issue, was a blanket "You have HDD based server so this isn't unusual, you should upgrade" instead of someone actually even considering the issue, reviewing it, and responding with a comprehensive response like you finally did only after posting in this thread when it became apparent I wasn't happy.

    I shouldn't have to post here for my support requests to be taken at face value. The overall latency of the network and throughput of transfers has dropped off in general recently, so this already had me concerned before this IO issue appeared. The combination of those two issues and then the lazy response to my ticket request is what aggravated me enough to come here and post.

    Additionally, it isn't like I just signed-up for your services either, I believe I have been with you guys over a year now, I think after a year of being a customer and suggesting your services to others (as well as two of the sites in my signature on this site used to be hosted on that server), I have paid enough for you to take the time to actually take seriously / review what would be service impacting issues that are reported.

    I mean, until these issues started cropping up, you guys were one of the ideal providers... however, again... the way this was handled... the lackluster responses and accusation that I am not grateful for what I get, at the price I get it at, surely doesn't make me want to stay a customer. It will be a hard decision at renewal time. My recent anecdotal experience aside, the server had been stellar.

    my 2 cents.

    Cheers!

    Have an Allwinner H3 device? Android? Check out H3Droid! | Lichee Pi Zero - The 6$ SBC | #SYSarm - Get It! | Atomic Pi - $35 x86 SBC
    21+ Years IT Experience in Linux/Windows Hosting, Administration and Development Services

  • combahton_itcombahton_it Member, Provider

    @TheLinuxBug said:

    Additionally, the bandwidth quality has also dropped off since I started using their services, however, I have taken this is stride so far as they have reportedly been upgrading their network.

    That was related mostly to a dying router: https://status.combahton.net/incident/177

    Equipment has been replaced yesterday and there are already two ne QFX5100-48S-6Q on their way to rebuild redundancy.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • The problem is still not resolved. Ive replied many times. Ive waited for so long. Just a waste of time of this continue

  • combahton_itcombahton_it Member, Provider

    @arjay316 said:
    The problem is still not resolved. Ive replied many times. Ive waited for so long. Just a waste of time of this continue

    The ticket is open since Saturday, means actually three working days. I will inform the responsible staff member and hope for a bit of patience.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • edited February 12

    Anyone reading this may consider my experience to be simply a one-off, and not at all representative of the service at Fastpipe.

    I have tried both SSD and HDD VMs. The HDD VM was very very slow, as others have observed. The SSD VM is not better either. Somehow, running apt-get install rsync emacs-nox on a freshly installed VM would result in the VM simply coming to a crawl (or maybe even stall, because nothing seems to be going). The operation (ie: apt-get install rsync emacs-nox) not completing in 30 minutes. Sure, there are some other packages (dependencies, updates) that apt-get is in turn installing:

    [email protected]:~# apt-get install rsync emacs-nox
    Reading package lists... Done
    Building dependency tree       
    Reading state information... Done
    The following additional packages will be installed:
      emacs-bin-common emacs-common emacs-el exim4-base exim4-config exim4-daemon-light guile-2.2-libs install-info libasound2 libasound2-data
      libevent-2.1-6 libfribidi0 libgc1c2 libgnutls-dane0 libgsasl7 libicu63 libjpeg62-turbo libkyotocabinet16v5 liblcms2-2 libltdl7 liblzo2-2
      libmailutils5 libmariadb3 libntlm0 libpython2.7 libpython2.7-minimal libpython2.7-stdlib libunbound8 libxml2 mailutils mailutils-common
      mariadb-common mysql-common psmisc
    Suggested packages:
      emacs-common-non-dfsg exim4-doc-html | exim4-doc-info eximon4 spf-tools-perl swaks libasound2-plugins alsa-utils dns-root-data liblcms2-utils
      mailutils-mh mailutils-doc
    The following NEW packages will be installed:
      emacs-bin-common emacs-common emacs-el emacs-nox exim4-base exim4-config exim4-daemon-light guile-2.2-libs install-info libasound2 libasound2-data
      libevent-2.1-6 libfribidi0 libgc1c2 libgnutls-dane0 libgsasl7 libicu63 libjpeg62-turbo libkyotocabinet16v5 liblcms2-2 libltdl7 liblzo2-2
      libmailutils5 libmariadb3 libntlm0 libpython2.7 libpython2.7-minimal libpython2.7-stdlib libunbound8 libxml2 mailutils mailutils-common
      mariadb-common mysql-common psmisc rsync
    0 upgraded, 36 newly installed, 0 to remove and 0 not upgraded.
    Need to get 58.0 MB of archives.
    After this operation, 242 MB of additional disk space will be used.
    Do you want to continue? [Y/n] 
    

    but it is still not expected that it would be so slow.

    On the dashboard, it shows "Memory 93.01% (1.86 GiB of 2 GiB)". This is not expected.

    Also, leaving aside the I/O problems, based on this test with nench.sh (yes, I am aware of the downsides/problems with such tests), it would suggest that the CPU is rather limited also:

    [email protected]:~# (curl -s wget.racing/nench.sh | bash; curl -s wget.racing/nench.sh | bash) 2>&1 | tee nench.log
    -------------------------------------------------
     nench.sh v2019.07.20 -- https://git.io/nench.sh
     benchmark timestamp:    2020-02-12 11:21:51 UTC
    -------------------------------------------------
    
    Processor:    Common KVM processor
    CPU cores:    1
    Frequency:    2499.998 MHz
    RAM:          1.9Gi
    Swap:         2.0Gi
    Kernel:       Linux 4.19.0-6-amd64 x86_64
    
    Disks:
    vda     30G  HDD
    
    CPU: SHA256-hashing 500 MB
        5.262 seconds
    CPU: bzip2-compressing 500 MB
        8.496 seconds
    CPU: AES-encrypting 500 MB
        3.391 seconds
    

    I have not raised a ticket with support. Combahton/Fastpipe charges monthly. So this is probably a VM to let expire, not to bother at all.

  • combahton_itcombahton_it Member, Provider

    @brightsunshine said:
    I have not raised a ticket with support. Combahton/Fastpipe charges monthly. So this is probably a VM to let expire, not to bother at all.

    Sure, thats a entry instance which has limited capabilities. If you need more power, you need to upgrade to a higher package.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • @combahton_it said:
    Sure, thats a entry instance which has limited capabilities. If you need more power, you need to upgrade to a higher package.

    You're on LET, you know. Most do not upgrade and thus pay a higher price but instead look for another provider that offers more for less.

  • combahton_itcombahton_it Member, Provider

    @webcraft said:

    @combahton_it said:
    Sure, thats a entry instance which has limited capabilities. If you need more power, you need to upgrade to a higher package.

    You're on LET, you know. Most do not upgrade and thus pay a higher price but instead look for another provider that offers more for less.

    Sure thing! - I understand that. However, I'd say we do offer a lot for the budget pricing - I dont know any other company who offers a mix of all of the features we provide at that price tag.

    combahton GmbH trading as fastpipe.io - providing Cloud and Dedicated Servers in Frankfurt, Germany

  • edited February 13

    @combahton_it Would you be able to at least offer something similar to the 2GB RAM VM from Hetzner or Netcup? Their offering is in the same price range, slightly cheaper, though not by much, but provides CPU and I/O that would not be as severely limited.

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