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BuyShared Luxembourg Down
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BuyShared Luxembourg Down

BuyShared Luxembourg DA reseller server is down since 4 hrs. As per support, they are waiting for datacenter to replace the bad RAM in the node.

4 hrs downtime is pretty awful, hope it does not turn out to be any other major issue.

Comments

  • Also slices.
    but they have fast repair, just less than 15 minute my server live again.

    Best ddl site click

  • 4hrs for swapping a memory module? sure?
    Hetzner does that in 10 minutes, sometimes even less.

    Thanked by 1Hetzner_OL
  • deankdeank Member, Troll

    The end is nigh.

    I have not created a single thread. Verify it if you dare.

  • BlaZeBlaZe Member, Provider

    Welcome to BuyVM support forums.

    I am escalating your issue to our tech folks, please be patient for 69 hours until we resolve the issue.

    Kind Regards,
    Raju Chamdi

    ExoticVM.com - Find VPS in exotic locations! - Discussion Thread

  • Had to move my services off BuyVM a while back, like Fran, but better stability with LunaNode & RamNode.

    lurking in the shadows like a wombat or some shit

  • its down from almost 3 hours @Francisco i don't know that changing ram take that much time

  • FranciscoFrancisco Top Provider

    Pending a ram replacement on it. Node crashed, rebooted and is sitting claiming a module is bad.

    Anthony has kept people up to date in tickets.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • FranciscoFrancisco Top Provider

    @jokymic said:
    its down from almost 3 hours @Francisco i don't know that changing ram take that much time

    It's just a timing thing since they have a smaller team at night in LU. I dont have a dedicated tech in the city or anything.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @Francisco hope everything will be back soon thank you for the update

  • FranciscoFrancisco Top Provider

    @jokymic said:
    @Francisco hope everything will be back soon thank you for the update

    The minute it's possible to boot through the node I will. At least now we have a good idea as to why we have has crashes on this node.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @Francisco said:

    Anthony has kept people up to date in tickets.

    Francisco

    Yes, Anthony responded promptly about the issue.

    It would be nice if we receive some kind of outage alerts for these kind of downtimes.

    I receive notifications from Uptime robot, but don't know which one is major or just a blip.

  • FranciscoFrancisco Top Provider

    shakensoul said: Yes, Anthony responded promptly about the issue.

    It would be nice if we receive some kind of outage alerts for these kind of downtimes.

    I receive notifications from Uptime robot, but don't know which one is major or just a blip.

    We'll send ane mail once we have it all sorted :)

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • well I had thought, since it is reseller and it affects a lot more of the customer's sub clients, at least the disk would be separate and could be easily booted by some other node.

    This seems scary, close to 6 hour downtime now.
    I know I shouldn't complain because it is cheap. But are there any reseller hosts here that actually support booting from a different node(or some other basic redundancy) or this is common practice?

    I recommend iwstack cloud | MxRoute for Mail | LightTable for Coding | Noisli for Noise

  • SmallWebSmallWeb Member, Provider
    edited November 2019

    @evnix said:
    I know I shouldn't complain because it is cheap. But are there any reseller hosts here that actually support booting from a different node(or some other basic redundancy)?

    Sure.

    For $2? Maybe not.

    SmallWeb - DirectAdmin Web Hosting from £3.99/Year in AMS, GER, LAX, LON, LUX, MEL, NYC & SGP. Use code HALF on 1GB+.

  • @Francisco said:

    It's just a timing thing since they have a smaller team at night in LU.

    Francisco

    In LU it is about 9pm now. The outtage happened at about 2pm. No night time in LU

  • Mic-hael said: Sure.

    which ones?

    I recommend iwstack cloud | MxRoute for Mail | LightTable for Coding | Noisli for Noise

  • SmallWebSmallWeb Member, Provider

    @evnix said:

    Mic-hael said: Sure.

    which ones?

    Ones that are likely more expensive than just buying three BuyShared plans and DIY.

    It's not gonna be just cheap easy boot the site up from another location! It's a service in itself, which adds value and costs.

    SmallWeb - DirectAdmin Web Hosting from £3.99/Year in AMS, GER, LAX, LON, LUX, MEL, NYC & SGP. Use code HALF on 1GB+.

  • Mic-hael said: Ones that are likely more expensive than just buying three BuyShared plans and DIY.

    You are giving me ideas!!

    I recommend iwstack cloud | MxRoute for Mail | LightTable for Coding | Noisli for Noise

  • JordJord Moderator, Provider

    @evnix said:
    well I had thought, since it is reseller and it affects a lot more of the customer's sub clients, at least the disk would be separate and could be easily booted by some other node.

    This seems scary, close to 6 hour downtime now.
    I know I shouldn't complain because it is cheap. But are there any reseller hosts here that actually support booting from a different node(or some other basic redundancy) or this is common practice?

    Any host that does HA is going to be expensive. More hardware and work puts the price up. Sure you can do it cheaper yourself but there is quite a bit of work involved.

    Thanked by 1SmallWeb

    BaseServ Ltd - UK Shared DirectAdmin Hosting | Litespeed + Cloudlinux + Free Backups + Free Transfers.
    BaseServ Certified to ISO/IEC 27001:2013

  • Its running..

  • @fburger said:
    Its running..

    Don't let it run away

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • FranciscoFrancisco Top Provider

    @Jord said:

    @evnix said:
    well I had thought, since it is reseller and it affects a lot more of the customer's sub clients, at least the disk would be separate and could be easily booted by some other node.

    This seems scary, close to 6 hour downtime now.
    I know I shouldn't complain because it is cheap. But are there any reseller hosts here that actually support booting from a different node(or some other basic redundancy) or this is common practice?

    Any host that does HA is going to be expensive. More hardware and work puts the price up. Sure you can do it cheaper yourself but there is quite a bit of work involved.

    HA with shared is messy anyway. None of the panels on the market are going to support proper sharding and instead you're just doing HA of a large VM.

    You'd have to have 3 nodes to protect things properly (so you don't have split brain). You're having to put up a lot of equipment, power, time, etc, and in the end you'll lose your goal of 99.999% uptime because Litespeed/Apache crashed or cPanel commits another bad update.

    There's 'Continuous Replication' setups but you're spending low 5 figures on VMWARE just to license it.

    Francisco

    Thanked by 3Jord kkrajk SmallWeb
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • FranciscoFrancisco Top Provider

    @fburger said:
    Its running..

    Yeah, we're good. I'll send an email once I get a bit of sleep to go over things.

    Big ball drop by root.lu though and still no real feedback.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • JordJord Moderator, Provider

    @Francisco said:

    @Jord said:

    @evnix said:
    well I had thought, since it is reseller and it affects a lot more of the customer's sub clients, at least the disk would be separate and could be easily booted by some other node.

    This seems scary, close to 6 hour downtime now.
    I know I shouldn't complain because it is cheap. But are there any reseller hosts here that actually support booting from a different node(or some other basic redundancy) or this is common practice?

    Any host that does HA is going to be expensive. More hardware and work puts the price up. Sure you can do it cheaper yourself but there is quite a bit of work involved.

    HA with shared is messy anyway. None of the panels on the market are going to support proper sharding and instead you're just doing HA of a large VM.

    You'd have to have 3 nodes to protect things properly (so you don't have split brain). You're having to put up a lot of equipment, power, time, etc, and in the end you'll lose your goal of 99.999% uptime because Litespeed/Apache crashed or cPanel commits another bad update.

    There's 'Continuous Replication' setups but you're spending low 5 figures on VMWARE just to license it.

    Francisco

    Couldn't agree more :)

    BaseServ Ltd - UK Shared DirectAdmin Hosting | Litespeed + Cloudlinux + Free Backups + Free Transfers.
    BaseServ Certified to ISO/IEC 27001:2013

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