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Is kazila.com down?
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Is kazila.com down?

I own karcist.theronware.com, a VPS box at Kazila. That box has been unresponsive for months. So has kazila. I've had tickets there for months with no activity. They won't even cancel my service, although they certainly keep charging for it.

Are they known to have stopped providing VPS service? Does anyone know how to contact them and get an actual response?

Comments

  • deankdeank Member, Troll

    Sue them.

    Thanked by 1uptime

    "Jarland is stupid."

  • ... y tho?

    the Amitz.party lives on!

  • @deank said:
    Sue them.

    For two or three $17 charges? Yeah, right.

    I'm asking if anyone knows what's up, not about what to do if they're actually scumbags.

    Thanked by 1kkrajk
  • deankdeank Member, Troll

    To be a man, a kid must sue.

    Thanked by 2uptime vyas11

    "Jarland is stupid."

  • Congrats on your first post

    Thanked by 1chardin

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • Ask Godzilla's help.

    Thanked by 2uptime chardin

    #lexit | FatPal - Official LET payment gateway

  • @angstrom said:
    Congrats on your first post

    Thanks! I hope someone with knowledge of Kazila's situation responds.

    Thanked by 1uptime
  • @chardin said:

    @angstrom said:
    Congrats on your first post

    Thanks! I hope someone with knowledge of Kazila's situation responds.

    I've never heard of Kazila. Unfortunately, I don't think that they have an official representative here.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • @kazila seems like they are one.

  • uptimeuptime Member
    edited November 2019

    hello @chardin - I don't know nothin about no kazila, boss ... just that it seems like they've been in business since 2008 but they have been shit for a while:

    https://lowendbox.com/blog/kazila-1gb-ram-ssd-xen-pv-4-50month-dallas-texas/

    Did you find them via lowendbox? Oh well, that sucks. Now you know better I hope.

    Might also check to see if they're still active on twitter - that might help shake loose some response. Otherwise maybe don't waste your time - just document your cancellation (cc yourself an email or whatever) - and maybe get those charges reversed via your credit card / paypal / their payment provider (or whatever).

    If you've cancelled your service then they really shouldn't be charging you any more, ammirite?

    the Amitz.party lives on!

  • @chardin said:
    @kazila seems like they are one.

    Ah, you're right. But not active since August 22, and their last offer was posted in July 2017 and didn't spark much interest.

    The site kazila.com is up but seems a bit like a ghost town.

    So you can't ping your server?

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • @angstrom said:
    So you can't ping your server?

    Correct.

  • @uptime said:
    If you've cancelled your service then they really shouldn't be charging you any more, ammirite?

    Contacted my credit union, which issued the card they're charging. Apparently they need proof of consent from Kazila to stop charging me, or we have to cancel the card altogether. I may cancel the card, not sure yet.

    If you know of a way to stop Kazila itself from doing this, I'm all ears.

    I went onto twitter to confront them. Seems I'm not alone, especially lately. I think Kazila are fraudsters now, whatever they may have been before.

    Thanked by 1uptime
  • chardin said: they need proof of consent from Kazila to stop charging me

    oy ... that sounds very wrong. I would cancel my card and change credit unions while I'm at it (all other things being equal, I know it's not that easy to do but ... that just seems very very lame. And wrong.)

    also, fuck kazila and the lowendbox they rode in on.

    Thanked by 2chardin angstrom

    the Amitz.party lives on!

  • @chardin said:

    @angstrom said:
    So you can't ping your server?

    Correct.

    Their test IP, 202.173.118.10 , is pingable and geolocates to Dallas, belonging to Kazila. So the company probably still exists.

    But, yeah, it looks bad if your server is offline and they don't answer your tickets. Probably an imminent deadpool is on the horizon.

    Do you have a backup of your data?

    Otherwise, as @uptime said, stop paying and move on.

    Sorry to hear this.

    Thanked by 1chardin

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • MikeAMikeA Member, Provider

    @chardin said:
    Contacted my credit union, which issued the card they're charging. Apparently they need proof of consent from Kazila to stop charging me, or we have to cancel the card altogether. I may cancel the card, not sure yet.

    If you know of a way to stop Kazila itself from doing this, I'm all ears.

    I went onto twitter to confront them. Seems I'm not alone, especially lately. I think Kazila are fraudsters now, whatever they may have been before.

    Cancel the card. There is no way to stop them from charging automatically if you can't remove your card from their billing on your end.

    You never know what happened, the guy is clearly MIA. Maybe there are things like personal or health issues that prevent him from handling things, or maybe he's moved on to something else outside of hosting/IT (which obvious would be very irresponsible). But you never know what happened.

    Thanked by 2uptime angstrom

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • @MikeA said:
    You never know what happened, the guy is clearly MIA. Maybe there are things like personal or health issues that prevent him from handling things, or maybe he's moved on to something else outside of hosting/IT (which obvious would be very irresponsible). But you never know what happened.

    Then he should have notified his customers. There's no excuse for a company failing this hard. Providers, like Un*x commands, should not fail silently.

  • MikeAMikeA Member, Provider

    @chardin said:

    @MikeA said:
    You never know what happened, the guy is clearly MIA. Maybe there are things like personal or health issues that prevent him from handling things, or maybe he's moved on to something else outside of hosting/IT (which obvious would be very irresponsible). But you never know what happened.

    Then he should have notified his customers. There's no excuse for a company failing this hard. Providers, like Un*x commands, should not fail silently.

    Of course. My point I guess is that it's odd that he disappeared, considering he constantly advertised remote hands work, and for someone doing what seems like a lot of remote hands for companies it's surprising they would just pop away for months since that's not deadpool type work.

    Thanked by 2chardin uptime

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • @MikeA said:
    Of course. My point I guess is that it's odd that he disappeared, considering he constantly advertised remote hands work, and for someone doing what seems like a lot of remote hands for companies it's surprising they would just pop away for months since that's not deadpool type work.

    You're right, that's odd. I would not expect that.

    They don't list a phone number, or any means of contacting them other than their ticket system (which they appear to be ignoring) or a physical address (which may be vacant at this writing, not sure).

  • kazilakazila Member, Provider

    This particular customer was suspended indefinitely due to numerous abuse complaints we received. Any payments that were made by the client since that period have been refunded.

    We provide an unmanged service and we are not obligated to reply to customers that abuse our services. In addition, this client was given several warnings.

    Other than that, it's best you all keep your assumptions to yourself before jumping to conclusions.

    I can supply information to the admins if necessary. I request that the admin please close this thread.

    Thanked by 1uptime
  • Oh well, just wait for BF and he might just reappear :joy:

    DP - Tech and Hosting-related Domain Names for sale. PM for list/details.

  • I got refunded for three months of no service just now. Hurray!

    I have the data off of my server, so I'm good.

    I guess speaking up worked!

  • kazilakazila Member, Provider

    Nobody reactivated his/her services. I just received a threatening email from this individual which I will be reporting to the local authorities.

  • kazilakazila Member, Provider
    edited November 2019

    Supplying proof to admin in request for this thread to be closed.

  • Nobody reactivated them? The issue is that you deactivated my server and didn't pay me back.

    I notice you didn't do anything until you got an angry email. A shame that this was required.

    Thanked by 1kkrajk
  • kazilakazila Member, Provider

    @chardin said:
    Nobody reactivated them? The issue is that you deactivated my server and didn't pay me back.

    I notice you didn't do anything until you got an angry email. A shame that this was required.

    I have instructed my staff not to reply to customers who have been terminated after numerous warnings. Also, we provide an unmanaged service and are not obligated to reply to you. The billing issue has been corrected. Best of luck to you.

  • Funny how you never reported any abuse complaints to me.

    I think you're lying.

  • Also, how about all of the other tweets by people whose servers aren't working?

    And if it was an abuse shutdown, how come you kept charging me?

    I think you're a scammer.

  • kazilakazila Member, Provider
    edited November 2019

    @chardin said:
    Funny how you never reported any abuse complaints to me.

    I think you're lying.

    We are not in the business of suspending a customers service unless we really have to. This rarely happens. In this case, the decision by our team member was made to suspend your services indefinitely after several complaints we received directly. We are looking to keep things clean on our network and we gave you many chances over several months but received no reply. I have all the necessary documentation and information in writing to back up my claim.

    I will not reply any further. Best of luck at your new provider.

  • deankdeank Member, Troll

    So much PMS.

    Thanked by 2chardin uptime

    "Jarland is stupid."

  • Thanked by 1chardin

    DP - Tech and Hosting-related Domain Names for sale. PM for list/details.

  • I don't blame you for not replying. You never contacted me about any abuse, you kept charging me after you allegedly shut me down for this abuse, and you are scamming other customers the same way.

    @kazila is a BSer.

  • kkrajkkkrajk Member
    edited November 2019

    kazila said: We provide an unmanged service and we are not obligated to reply to customers that abuse our services. In addition, this client was given several warnings.

    Well.. unless you are GOD himself, aren't you even obligated to inform the customer that his services have been suspended (either via your billing panel / support system / email).
    Willingly terminating all communication without transparency is not only unethical but just stupid.

    And on top of that you just kept on charging the account and that's solid sleazy

    edit - typo

    Thanked by 2chardin thedp
  • For that matter, when I began filing tickets in September, why didn't @kazila inform me then that I'd been shut down for abuse?

    Also, what was this alleged abuse? I ran a personal domain there, a restaurant review database, and that's about it.

  • Kareful, the killer klown here will sic his voodoo warriors on you! https://en.wikipedia.org/wiki/Black_Easter#Character_names

    Thanked by 1chardin
  • chardin said: For that matter, when I began filing tickets in September, why didn't @kazila inform me then that I'd been shut down for abuse?

    Doesn't matter, you got your refund, move on.

  • uptimeuptime Member
    edited November 2019

    PHDan said: Doesn't matter, you got your refund, move on.

    well ... it might not matter that much in the greater scheme of things but:

    one or the other (or both, or just maybe neither) of these parties may be up to no good.

    so if @chardin has tickets to back up their claims here - please do feel free to post them

    otherwise, I dunno. Whatever ... I guess.

    the Amitz.party lives on!

  • chardinchardin Member
    edited November 2019

    @uptime said:

    PHDan said: Doesn't matter, you got your refund, move on.

    well ... it might not matter that much in the greater scheme of things but:

    one or the other (or both, or just maybe neither) of these parties may be up to no good.

    so if @chardin has tickets to back up their claims here - please do feel free to post them

    otherwise, I dunno. Whatever ... I guess.

    I have screenshots for two confirmation emails for tickets I filed. I don't see one for the September ticket. That ticket was active when last I logged into Kazila, but unsurprisingly they've deactivated my login.

    https://postimg.cc/DWVhGjJZ

    https://postimg.cc/qt8TxsyG

    As for dropping it, if they hadn't falsely accused me of abuse, I would have. Now, I'm of the opinion that they are scammers. Also there's at least one other tweet in the last week from someone who claims to be in the same situation. I think it's worth announcing that they appear not to be legit.

    Thanked by 1uptime
  • I'll get the president on the phone so you can make your announcement. Please stand by...

    Thanked by 1kkrajk
  • @PHDan said:
    I'll get the president on the phone so you can make your announcement. Please stand by...

    Nah, just saying it here is fine. Thanks, though. I'll let you know if I need anything else from the dude.

    Thanked by 1kkrajk
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