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Firstly there was no accident in accepting the card. Its rather a recent change in their policy to not process even those prepaid/virtual cards which are already attached to the account (they may have valid reasons for it like high chances of abuse etc.). My last couple of monthly payments failed because of this change and ultimately I had to migrate my 5 running instances away from Scaleway. But my account still has these small dues built up (because of the change in Scaleway's policy/system and not any fault of mine). I could have easily abandoned the account and moved on but I decided to approach them in good faith to request them to just process it so that the dues are cleared. Its not that I am a new user and the same card had been paying their invoices for years now. Read their reply in this context and tell me its not rough.
I am not used to the f..k off in a different lingo from hosts so for me the above reply is rough enough when read in the right context.
@dbman Do you want me write Scaleway to say sorry to you over phone? What is your anger about?
Okay, fair enough, the Customer Success Specialist definitely doesn't demonstrate sufficient sensitivity to the details of your situation
Honestly I think it might have been a French dude replying without knowing the nuances of the reply in English.
I believe it isn't rude. But if it was working before and all of sudden it doesn't, it could be owing to legal requirement, if not then it is BS.
Each to his own. I will never handover my actual bank account credit/debit card details to any host on the internet howsoever trustworthy they are. Prepaid/virtual cards exist for a reason. That is exactly why I never even tried getting any services from OVH, Hetzner and likes who ask for identity documents. Just a personal choice & caution. Those hosts have no shortage of customers and I have no shortage of hosts. Everyone's happy.
There is no anger. On the contrary I have been pretty happy with the service over the years. Because they no longer process prepaid cards (which is ok), I have already moved my services to a different provider. What frustrates me is that they keep reminding me of the dues and when I go to them with money in my hands, they tell me that its tainted.
Hello @dbman,
I am sorry to hear that you have had an issue with the payment of your invoice using the card we accepted when you signed up.
We just checked the issue with our team and you should be able to make the payment of your invoice using your registered card.
Don't hesitate to send me your account ID in a private message if you still have an issue when making the payment. We will check your issue then directly.
Cheers,
Bene
I agree with you that it might be a language issue. When I first read it, it sounded to me like: "Providing you service was our mistake. We are sorry about that but we have fixed it now (by eradicating you).". I understand that may not be the intent of that response.
@bene_online wow, good to see a big provider on LET. Much appreciated.
Thanks for reaching out to me. Much appreciated. I will surely PM you the details if I find myself unable to resolve the matter via usual channels.
Too little, too late
I have not been responded to by OVH since 2 days on why do they want me data and photos of my card for paying with a verified Paypal account. They assume I am a thief. I refused to be called one. And they didn't reply to it yet. So, I believe Online is doing a very good job here.
By "Too little, too late" I simply meant that they have already lost @dbman's business (because he said that he had moved his servers as a result of their refusal to accept his originally accepted prepaid card). This is all.
I assume you are new to this forum as well as the budget VPS/server hosting world in general. That is the standard policy on OVH. They do ask for identity documents and verify each new account manually before processing your order. Depending on your luck, it can sometimes take many days.
Online.net (Scaleway's) parent company is no different in that sense. You will need to verify your mobile number, your identity (ID) & payment method (photo of credit card in your hands) before you can start ordering there. Scaleway's (cloud from online.net) policies have been little lax from the beginning. But its changing (like they stopped accepting prepaid cards) and you never know when they too start asking for IDs.
So... Scaleway accept perpaid card or not? My account with scaleway still linking a perpaid card. Should I turn myself in?
The police have just arrived, so this would be a good moment to turn yourself in
no need
to clarify this mess, here is our policy : if you are an existing trusted customer, prepaid cards are allowed, our temporary mistake (back in June) was to allow new customers with prepaid cards (this leads to an awful huge amounts of frauds sadly), this also led to this miscommunication
(if not ping me or @bene_online and we will escalate your case)
This was clarified internally again, so everyone already with a prepaid card and trusted customer is safe
@dbman There are a dozen, NL/SE/NO/IS/RO/MD based providers which you can use.
I personally, take it as an insult if the provider would ask me for kitchen's photos + my cooking skill certificate for buying tomatoes. I am very sad about this situation.
I paid with a legit Paypal linked to legit bank using legit Visa card, matching my sign up name and phone number.
But when you ask me to put my card on a paper and write my order ID and what not, it is too much. So behave, Provider! You have taken my money and not doing charity. Not like a zillion ways aren't available for bad guys to buy servers in today's world without any ID to do bad things. So, they are just harassing good guys.
In fact @Francisco 's BuyVM is super harassing if you pay with Paypal, as he would email me saying, OMG "you are 10000000 million kms away from this address" but is super slick if you pay with BTC. Me, my friends have experienced it. We all had to buy Bitcoin only to get BuyVM.
Do you also handle [email protected] cases?
One of the guy I know from IRC sent you two/three emails for account deletion which you haven't processed but you did mine within a day.
strange, maybe he should resend it (rrr, edit after rereading the mail issue : have him contact me directly or open a support case, maybe his mails are blocked somehow ...)
note that he should be able to do it from https://console.scaleway.com/account/privacy (which I believe is faster, because automated
I can investigate anything if needed
(just provide some ID organisation or email or ticket number so I can track things, in DM preferably )
We opened ticket only but were asked to email this specific address. I will DM you the email address.
@manish We'll be hungry tonight.
He has opened three threads until now and has not yet clicked on 'Thanks' a single time (as far as I can tell), so best not to get your hopes up.
Wow you are the first new member that said providers need to behave properly.. lol.. You should make research on LET discussion as it record many events instead asking for many questions..
Guy.STFU... you are very irritating... You suck up to providers really hard...
Do you want me write OVH to say sorry to you over phone? What is your anger about?
Oh! you want me to click thanks for you?
I get it now. I will do it from now on.
Same to you!
You don't have to, I already did.
But thanks! Anger is about they treating me a thief for no valid reasons. I won't give them so much details for a VM. Their exists providers who won't even ask for a email and give me VM that works the same way their VM does.