Review of SEFLOW - DOMFLOW vps: announced disaster, lost all data on a burnt server
I wanted to share my experience with SEFLOW - DOMFLOW, a company which sells vps, located in Italy.
Recently they experienced what they declared to be a fire on a server (really!?! in 2019 proprely mantained servers can really go on fire?!?), which caused the total loss of my virtual machine.
I had files and database backup, hopefully, but no image of the whole disk, due to the fact that their complete partitition backup tool never worked as expected, or at all.
In any case, who would expect to see a complete fail/disaster on a modern and supposedly solid provider company?
So i lost a lot of time in restoring my site (on another provider, of course), and asked what i assumed was a normal request, in this case: the termination of the contract and a partial refund for the time still left of the service, due to fault of the server not imputable to user fault.
They rejected the request, and never made any apology for the inconvenient. They say that this kind of disaster it's quite common, and it's my fault i did not buy extra disaster recovery service (paid, of course, not free).
Luckily my paid time with them was almost over, and the loss, in economic terms, if we consider only the cost of the service, is no big deal.
But seeing companies like this, which hide behind contracts to avoid admitting they made a mistake, which don't even have the education to make their excuses for such a big inconvenience, is incredible.
So i thought i should have warned other potential clients about their attitude, in hope they choose where to host their precious work in a safer and better place than me.
If someone is searching for a VPS, stay far away from SEFLOW - DOMFLOW.
If someone with direct experience in maintenance of physical servers read this, may i ask a question? Do servers really can take fire, if well mantained? Is it really a common occurrence?