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Hostdoc customer service
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The network transmission failed at that time, so it was sent twice.
And now show the full chat and dialog you moron, not two pieces of it
Hi @Lviv .
Post the full transcript so we can find what you really did to piss Doc.
@HostDoc
Based on the given evidence, I'd say the core issue lies with OP.
Seems like forged proofs? The messages are disjointed to each other.
Share the full story.
I am not so fan of hostdoc but they aren't that unreasonable. They have rights to verify while you do have rights to walk away. If the first order processing is the problem for either party, you better stop there.
Nothing wrong at their end.
I uploaded the complete.
I uploaded the complete.
So, you didn't give them the document. Move on.
I can't believe this thread.
Client failed maxmind and we said we will manually verify it when we get to it.
Client came back 2 hours later requesting if it had been verified yet. While preparing the response as you can see from above, they began flooding with the same request.
We do not accept flooding in a live chat as it represents being impatient.
We have a lot on our plate ensuring manual plans are built and delivered in a timely manner, responding to tickets, live chat etc and appreciate some patience as the client in question is not our only client.
I mentioned we will no longer want their custom, came to LET to check PMs and noticed a message from said client with the same type of flooding.
Okay, so maybe I was in the wrong and returned to live chat to respond that if it was a mistake, I will verify the account later if possible. Only to go to LET front page and see this??
NO NO NO. Your custom is now not wanted in the least bit. You ooze nightmare client.
For those interested in the transcript:
Conversation started on Friday, August 2 2019, 16:44
[16:44] Visitor navigated to https://clientsarea.hostdoc.co.uk/submitticket.php
[16:44] Visitor navigated to https://clientsarea.hostdoc.co.uk/clientarea.php?action=services
[16:44] IsThisLviv?? : hello
[16:45] HostDoc has joined the conversation.
[16:45] HostDoc : Hi
[16:45] HostDoc : How can I help?
[16:45] IsThisLviv?? : Is my order activated?
[16:46] HostDoc : What order have you made please and is it still pending?
[16:47] IsThisLviv?? : I submitted the order, but it showed fraud. I can't pay.
[16:47] IsThisLviv?? : I didn't use a VPN, and I didn't fill in a fake address.
[16:48] HostDoc : Then you will need to give our team time to either assess the credentials and attempt to verify them or you can mitigate the work and send in verification documentation so we may activate the account and allow you to process payment for the VPS.
We are extremely busy and verifying an account takes time that has not yet been found.
[16:51] IsThisLviv?? : What documents?
[16:52] IsThisLviv?? : what kind of document?
[16:52] IsThisLviv?? : what kind of document?
[16:52] IsThisLviv?? : what kind of document
[16:52] IsThisLviv?? : what kind of document?
[16:52] HostDoc : We will require proof of identification (passport or id card) and an accompanying picture of you holding the ID.
And finally, a utility bill dated within the last 3 months to verify the address.
These can be sent via ticket and not live chat.
I give up.
Flooding live chat while preparing your answer is not acceptable.
[16:53] HostDoc : You would not be a client we would like to have if this is your behaviour in live chat
[16:54] HostDoc : Your account will not be processed and will be left in a fraud state.
We can delete it if you request but that is the only request you can make herein.
Thank you for considering us but on this occassion we would have to reject your custom.
[16:55] IsThisLviv?? : A utility bill dated within? Is Chinese ok?
[16:55] HostDoc : No.
[16:56] HostDoc : We no longer require anything
[16:56] HostDoc : We will no longer proceed with your order
[16:56] IsThisLviv?? : Why?
[16:56] HostDoc has left the conversation.
[16:58] IsThisLviv?? : The transmission failed due to network reasons,
[16:59] HostDoc has joined the conversation.
[16:59] HostDoc : It did not fail. I closed the chat and will do so again now.
[16:59] HostDoc has left the conversation.
[17:00] IsThisLviv?? : I didn't mean to send.
[17:00] IsThisLviv?? : Just now the network showed "send fail"
[17:13] HostDoc : Hi
[17:13] HostDoc : Is there something wrong with your keyboard?
[17:14] HostDoc : Are you flooding deliberately or is it a mistake
[17:14] IsThisLviv?? : ?
[17:14] HostDoc : I have noticed the same flooding in LET
[17:14] IsThisLviv?? : is it a mistake
[17:14] HostDoc : Whereby you do this
[17:14] IsThisLviv?? : is it a mistake
[17:14] IsThisLviv?? : The transmission failed due to network failure.
[17:15] HostDoc : If it is a mistake, I can try and look into verifying your account again but please, be patient
[17:15] HostDoc : We have many other clients also and need to focus on many things at once
[17:15] IsThisLviv?? : Thank you.
[17:15] HostDoc : I will have your account verified as soon as possible. If not, I will let you know via ticket
[17:16] IsThisLviv?? : I see. Thank you.
[17:16] HostDoc : Oh wow
[17:17] HostDoc : I have just seen yet another thread
[17:17] HostDoc : Hmm
[17:17] HostDoc : How to navigate this?
[17:17] HostDoc : I am not sure you are a right fit for our company honestly
[17:17] HostDoc : I think we will have to leave it as it is and refuse your custom
[17:18] IsThisLviv?? : I mean no harm, I just want to buy VPS
[17:22] IsThisLviv?? : I saw your lowendtalk promotion.
[17:22] IsThisLviv?? : I saw your AD for lowendtalk.
[17:23] IsThisLviv?? : That's why I bought it.
[17:24] Visitor resized the chat window
Just blame PMS and move on.
I only asked twice what I needed to provide.
They threatened to delete my account.
Yeah..., right. Listen, people on LET have been enough crap to know what really went down.
You can play selective memory syndrome all you want. We won't fall for it though.
The network transmission failed at that time, so it was sent twice.
HostDoc has the right to deny service to customers on their own discretion. They have decided that you are not a client they'd like to have due to spamming a question 4 times instead of just waiting for a reply.
Being a budget VPS provider that runs on low margins, providing support to impatient clients like you sometimes may kill these margins and support's staff sanity altogether.
Denying service seems like the most reasonable thing to do.
About the only bad thing I see @HostDoc doing in that case was to not delete your account right away but to waste time on your stupid games.
So you are lying too? Look at your own evidence. "what kind of document?" was sent 3 times not twice.
Next time try to treat people with a bit of respect and friendlyness and miraculous things will happen.
The network transmission failed at that time, so it was sent twice
OP is very unfriendly.
Well that makes more sense. I chuckled at
I give up. Flooding live chat while preparing your answer is not acceptable.but OP is definitely at fault here.Re-ban the guy for ban evasion. Don't waste your time Doc.
What kind of network transmission failure being sent multiple times makes it so that you have a line with a question mark, a line without a question mark, and a line with a question mark in that order? Is there packet loss too?
The magic of the great firewall perhaps.
When I first sent it, it failed, so I repeated it twice.
So why the thread? While you were still in a live chat?
You were still in our live chat while creating this thread and expected that we would still provide you with a service?
@mods is it possible to change the title? I think the title is misleading.
Hey - I resemble that remark!
But hold up just a minute here - is this @Lviv ...?
Who was banned from LET already a few weeks back?
No way ... really ...?
ffs
I am confuse
Why? Painfully simple. Driven by now PMS, she aims to destroy your probing company.
Totally agree with you! But @mods' banned, sorry.