Gazduire.net - Horrible experience, avoid at all costs
So I decided to jump on some offer that was spammed here and apparently deleted,
as an alternative to cociu's services. The reason was is that I needed KVM, while he
only offers OVZ.
After payment (with BTC) the saga begins.
I was stupid enough to pay for 1 year in advance, and then promptly got banned.
First they deleted my account from WHMCS and asked for a passport copy.
Then after I asked what is wrong and I want a refund, it's just getting brilliant:
Multumim pentru email,
Please send this request from the email address with which you registered your client account.
And you deleted me in the WHMCS.
Check my order:
Comanda nr: 76xxxxxx26
Factura Proformă nr. 3xxxx7
Please send me a refund to the same address after the transaction is confirmed (1xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx).
I don't want to send my passport ID to foreign company for a 2 Euro/mo service.
Bitcoin does not allow the refund option.
You can ask the payment processor (Mobilepay.ro) to refund it.
I trusted you and paid you for 12 months, if I knew your service is going to be
like that I would not do this mistake.
Please contact by e-mail [email protected] and request a refund.
**Fair enough, so I contacted Mobilepay.ro, here is their reply:
To identify the transaction, it is necessary to tell us the transaction ID and the site for which you made the payment.
Also please send us a screenshot from your Wallet where your payment is visible.
- sent them the details....
The transaction was not made through us. Check again with gazduire.net - contact.
After that no reply.
Going back to Gazduire:
Multumim pentru email,
Our contract with mobilpay not allows refund for bitcoin.
All of a sudden no refunds then? So why you ping pong back and forth for 5 days?
Then activate my server.
What do you mean not allows you to refund?
Why you are telling me for 5 days already to contact them for refund then?
Can you see the screenshot, black on white?
For this activation you need to send to us the identity card copy and to tell us what are the services that you will role on the vps.
Why do I need to send a random company my ID card, for a 2 Euro VPS?
I plan to use it for personal VPN because some sites are blocked in Turkey,
and this is the nearest good location to me.
You better tell me what you are planning to do with my passport.
Fraud is impossible, I paid for 1 year in advance with Bitcoin so chargeback impossible.
For security reasons, we verify every our clients. this is the law requirments in our country. Don`t be afraid, after verify, we will delete the copy. Your detalis are confidentialy, we are using GDPR and we respect it.
There is no such law because I have other VPS in Romania
from other providers such as https://www.hostsolutions.ro
Don't make up laws.
All I want now is a refund, and Aurelia already said to contact Mobilpay for that.
So please make it happen.
We are sorry but that provider is too small and it not consider to works properly according the laws. We are a bigger company and our legal works are the company requirements.
Ok big provider, please refund my small payment.
There is a law to steal money from customer as well?
Hahaha calling competitors small and that's why they don't ask passports.
So far no reply from them.
I got basically scammed for 35$ by a Romanian VPS provider, lol