Warning!! Stay away from HostKey Webhosting
This is my warning to everyone here
Over a month back I ordered hosting for a GPU server based on a client need and specs. Unfortunately, they changed their minds and needed different specs in which they were researching. Therefore within a day or so of the initial order I requested a cancellation from Hostkey based on their cancellation policies.
Several days later I received an email that my services were indeed canceled and someone would reach out with information on a refund. When they did they informed me that the only way they proceed with refunds is through a wire transfer. This was rather sketchy in my opinion that a service they accepts payment through multiple forms, cc/debit, Paypal, Crypto, etc. can only do refunds through a wire.
After multiples emails back and forth about information they needed to proceed I finally relented and gave them a bank account I have open that can only accept inbound payments but is locked to debits. This was a month ago.
Since then and 50+ emails later it has been one excuse after another. I.E. A manger will reach out, we need another piece of information, its been scheduled and you will have it in three days, etc.
Now almost two and a half weeks later after giving them information for the refund I have yet to be refunded nearly $600.
In my attempts to recover my money I have even sent invoices to all company contacts I have been able to find that are setup with reoccurring reminders daily until paid through my billing software.
For anyone out there thinking about using them my advice is to stay the hell away with these crooks.
Also to add insult to injury Hostkey a week maybe ten or so days back started sending me invoices for my next month worth of services.
P.S. If anyone has any contact info for this company please message me.