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ArubaCloud DC5 (DE1) packetloss?

markxsmarkxs Member
in Outages

Is anyone else lately experiencing packetloss on their DC5 (DE1) VPS, or even getting completely cut off for a minute or so?
The troublemaker seems to be the last hop before the server in my case.

Comments

  • FalzoFalzo Member

    have two servers there, one of them being used as somewhat latency critical VPN... so far none of the users complained. 🤔😅

    maybe an issue with the node you're on then?

    also reminds me that I wanted to install smokeping there...

  • BochiBochi Member

    Just checked my server there, don't see any problems there or within the Munin history.

  • markxsmarkxs Member

    Hmm weird so either I have a special server then or my ISP doesnt like this server.

  • ArubaCloudArubaCloud Member, Host Rep
    edited May 2019

    Dear @markxs,
    We confirm you that we are not experiencing any issue on our DC5.
    We invite you to contact our Customer Care Service and explain the problem you have faced, attaching a traceroute and ping from your local network to the VPS. In this way we can better understand how to help you.
    You can contact our 24/7 Customer Care service by opening a Support ticket on our website.
    We will be happy to help you! ;)

  • NobodyInterestingNobodyInteresting Member

    Why do people always start threads here before contacting the company first? You can get advice on here, but you can get actual problem resolving ONLY by opening a ticket.

  • BreenoBreeno Member

    @t0ny0 said:
    Why do people always start threads here before contacting the company first? You can get advice on here, but you can get actual problem resolving ONLY by opening a ticket.

    People have too high expectations on ticket answering time so they come here, some comes here because the hosts neither resolve their issues or simply ignores the ticket. Last time I told aruba about network issues via ticketing they didn't give a fuck.

  • NobodyInterestingNobodyInteresting Member

    @Breeno said:

    @t0ny0 said:
    Why do people always start threads here before contacting the company first? You can get advice on here, but you can get actual problem resolving ONLY by opening a ticket.

    People have too high expectations on ticket answering time so they come here, some comes here because the hosts neither resolve their issues or simply ignores the ticket. Last time I told aruba about network issues via ticketing they didn't give a fuck.

    Fair enough

  • markxsmarkxs Member

    @t0ny0 said:
    Why do people always start threads here before contacting the company first? You can get advice on here, but you can get actual problem resolving ONLY by opening a ticket.

    What makes you think, that I havent opened a ticket, and still posted here to just see if anyone else has the same issue.
    Anyways turns out its my ISP that cuts the connection mid-way for some reason only towards this server and it looks like nothing can be done about it as they arent helpful even tho I provided them with plenty of information.
    /close

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