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Enoctus.com - Windows & Linux VPS| 5 Locations| DDoS Protected| Instant Setup| 1GBPS @ $3.95 p/m
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Enoctus.com - Windows & Linux VPS| 5 Locations| DDoS Protected| Instant Setup| 1GBPS @ $3.95 p/m

ErikEnoctusErikEnoctus Member, Provider
edited May 2019 in Offers

Hi,

I am Erik and I'd like to show you our company's offers - Enoctus. We're a registered UK company since 2016. We specialise in Web Hosting, Linux & Windows VPS, etc.

Why us out of everyone?
Guaranteed RAM, CPU and storage - We never oversell.
KVM virtualisation
Pure NVMe SSDs
Free weekly backups
Speedy DDoS protected datacentres in London, Frankfurt, New York City, Los Angeles and Singapore
Instant setup
1GBPS burst, 200 MBPS guarantee per instance
30 days moneyback for ANY reason
Automatic Linux app installer
UK based support from Monday to Friday, 9am to 6pm. Outsourced team available 24/7 when the UK team is off.
Phone support for managed customers
We do occasional great deals such as the ones below.

The following deals are available in our London, Frankfurt, New York, Los Angeles and Singapore locations.

Choopa - United States, New York City Metro
Test IPv4: 108.61.5.89
Test file: http://speedtest.choopa.net/100MBtest.bin

CoreSite - United States, Los Angeles
Test IPv4: 172.96.140.74

Telehouse East - United Kingdom, London
Test IPv4: 185.17.27.98

Velia - Frankfurt, Germany
Test IPv4: 85.195.64.252
Test file: http://speedtest.frankfurt.de.velia.net/1000.data

Secured Servers LLC - Singapore
Test IPv4: 131.153.48.210

For more information on our cloud VMs, visit our website.

CloudServ-512

CloudServ-1024

I hope you find these interesting :). If you have any questions, contact sales at https://www.enoctus.co.uk/pages/support. Live chat and phone support is on from 9am to 6pm UK time.

-Erik

https://www.enoctus.com

«1

Comments

  • TarZZ92TarZZ92 Member

    how u running windows 2016 on 10gb and 512mb??

    I AM BACK :)
    Working Windows Server 2012 R2 on 6GB! Beat that!

  • ErikEnoctusErikEnoctus Member, Provider

    @TarZZ92 said:
    how u running windows 2016 on 10gb and 512mb??

    We really don't advise it, but if you just want the CI (core) version of Windows, you can run that on 512MB ram for some basic tasks. The higher Windows packages have the full desktop experience enabled.

  • donlidonli Member

    @ErikEnoctus said:

    Why us out of everyone?
    Pure NVMe SSDs

    and...

    CloudServ-512

    • 512MB Dedicated RAM
    • 1x vCPU
    • 10GB SSD on Raid 10

    So the 10GB SSD is NVMe?

  • ErikEnoctusErikEnoctus Member, Provider

    @donli said:

    @ErikEnoctus said:

    Why us out of everyone?
    Pure NVMe SSDs

    and...

    CloudServ-512

    • 512MB Dedicated RAM
    • 1x vCPU
    • 10GB SSD on Raid 10

    So the 10GB SSD is NVMe?

    Correct

  • krenkenkrenken Member

    avoid !!!!

    Thanked by 3Adam1 moni099878 xNEO
  • moni099878moni099878 Member
    edited May 2019

    You owe me $60+.

    ErikEnoctus said: But in this scenario, the best we could do is refund everyone what they had paid and continue service a few months after with heavy compensations for anyone who was affected.

    Where is my refund?

  • plumnplumn Member
    edited May 2019

    Hm , I remember 1year and a half ago , you celebrate your mom's birthday and leave a hug group of customers' refund request away , then , disappered? Paypal bring out all they can refund to customers for your debt , but still a big shortage of funds for the rest innocent victims .

    They wait and wait ,
    one winter past,
    then another winter past,
    and
    yeah , they wait you come back now ,
    right ?

  • SirFoxySirFoxy Member

    Yeah probably best off rebranding lol.

    lurking in the shadows like a wombat or some shit

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @krenken said:
    avoid !!!!

    I expected some will be unhappy https://www.enoctus.co.uk/pages/adcdatastatement

    @moni099878 said:
    You owe me $60+.

    ErikEnoctus said: But in this scenario, the best we could do is refund everyone what they had paid and continue service a few months after with heavy compensations for anyone who was affected.

    Where is my refund?

    Do you expect a personal invitation? Anyone who contacts us with evidence for their payment and service is eligible for a refund or compensation. Have a read at https://www.enoctus.co.uk/pages/adcdatastatement

    @plumn said:
    Hm , I remember 1year and a half ago , you celebrate your mom's birthday and leave a hug group of customers' refund request away , then , disappered? Paypal bring out all they can refund to customers for your debt , but still a big shortage of funds for the rest innocent victims .

    They wait and wait ,
    one winter past,
    then another winter past,
    and
    yeah , they wait you come back now ,
    right ?

    Again, contact us. I am unsure what debt or failure to refund people you're speaking about. We've been quiet in answering tickets during those 2 months last year, however, immediately after we resolved the issues we sent an email to everyone.

    Please read the following article explaining everything https://www.enoctus.co.uk/pages/adcdatastatement

    @SirFoxy said:
    Yeah probably best off rebranding lol.

    We like the name ;), it’ll stay this way despite everyone moaning.

    The dedication to drama is unmatched - even Bollywood is jealous for what we’ve got. Despite us handling refunds, despite us offering to help. 2 months of ups and downs out of almost 4 years of service, oh and here’s all the Colocrossing brands. I think most large companies do have a period of darkness - it’s what you do out of it. You could rebrand like a coward or fix what is left.

    https://www.enoctus.co.uk/pages/adcdatastatement

  • lowendclientlowendclient Member
    edited May 2019

    However clients hosted in HK (Even other DCs?) lost all their data, this could be avoided what ever happened with you and ADC - you can simply transfer all your WHMCS data and KVM mirror to Kimsufi and provide downloading, it's better than nothing.

    But actually you (Or ADC) deleted all user data and closed your portal, user don't even know where to apply for refund, they had to make disputes on Paypal, that's the worst result.

  • alexvolkalexvolk Member
    edited May 2019

    I don't trust Skype so your evidence isn't enough. Please take a screenshot from ICQ chat.

    @ErikEnoctus said:
    we believe our brand is strong enough to recover.

    hahahahahahahahahahahahahahahahahahhahahahahahhahahhahahahahahahahahahahah.*

    //* from skype chat

    Always trying to be negative ^^.

  • ErikEnoctusErikEnoctus Member, Provider

    @lowendclient said:
    However clients hosted in HK (Even other DCs?) lost all their data, this could be avoided what happened with you and ADC - you can simply transfer all your WHMCS data and KVM mirror to Kimsufi and provide downloading, it's better than nothing.

    But actually you (Or ADC) deleted all user data and closed your portal, user don't even know there to apply for refund, they had to make disputes on Paypal, that's the worst result.

    It's easier said than done when the equipment home of 5000+ clients, worth a 5 figure cost every month is terminated without notice even though it was already paid.

    The plan by ADCData (as hinted in the evidence files at https://www.enoctus.co.uk/pages/adcdatastatement) was to keep us down for a little while as they're acquiring the business and then we could resume service without affecting anyone's files under the new ASN.

    As you might understand, you don't just get a new ASN overnight, by the time any of this was even progressing we had to refund massive amounts of income for a period dating months back. The equipment has been paid, yet some customers had refunds for 5+ months. Later ADCData simply went quiet and let the business die despite having pushed forward with the acquisition. With that, they have misinformed us twice - first with the DDoS resilience, and second with the acquisition which was undergoing.

    Who was blamed and paid for all of this? We did. Who received large sums of service costs which were not returned to Enoctus despite their dishonesty? ADCData.

    Our hands are tied being in the UK and them being a Hong Kong business. This could have been a lot different for us if they were in the UK, there's no way they'd get away with it under the laws we're governed.

    End of the story. We're over it, Enoctus is now doing better with the current providers in London, NYC, Frankfurt, LA and Singapore.

    @alexvolk said:

    I don't trust Skype so your evidence isn't enough. Please take a screenshot from ICQ chat.

    @ErikEnoctus said:
    we believe our brand is strong enough to recover.

    hahahahahahahahahahahahahahahahahahhahahahahahhahahhahahahahahahahahahahah.*

    //* from skype chat

    At this point I quite frankly couldn't bothered to care if anyone believes or not. What matters is that new clients and those who we managed to gain back are quite happy with us.

    And hey, keep the posts rolling, there's no bad advertising :).

    Thanked by 1lowendclient
  • krenkenkrenken Member

    @ErikEnoctus said:

    Do you expect a personal invitation?

    I expected some kind of proactive behavior. You should have a list of the customers and customer emails, some kind of announcement or something other than total darkness, would have been nice.

    your attitude is not one of someone deserving of any kind of remorse; unprofessionalism and arrogant. hope you have a great failure and a massive amount of debt.

  • ErikEnoctusErikEnoctus Member, Provider

    @krenken said:

    @ErikEnoctus said:

    Do you expect a personal invitation?

    I expected some kind of proactive behavior. You should have a list of the customers and customer emails, some kind of announcement or something other than total darkness, would have been nice.

    your attitude is not one of someone deserving of any kind of remorse; unprofessionalism and arrogant. hope you have a great failure and a massive amount of debt.

    We love you too :*.

  • coldwindscoldwinds Member
    edited May 2019

    SCAM!!! Why they still can post here? reported!

  • ErikEnoctusErikEnoctus Member, Provider

    @coldwinds said:
    SCAM!!! Why they still can post here? reported!

    You are allowed an opinion I guess, but I have to disagree > https://www.enoctus.co.uk/pages/adcdatastatement

  • HooLanHooLan Member
    edited May 2019

    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refused my refund requests and deleted my account and VPS without saying anything and any Benefits
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

  • ErikEnoctusErikEnoctus Member, Provider

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refuse my refund requests and delete my account and VPS without saying anything.
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    https://www.enoctus.co.uk/pages/adcdatastatement

  • HooLanHooLan Member

    @ErikEnoctus said:

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refuse my refund requests and delete my account and VPS without saying anything.
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    https://www.enoctus.co.uk/pages/adcdatastatement

    I JUST CARE ABOUT WHERE MY MONEY GOES?
    Will you give it back to me?

    I don't care what happened

  • ErikEnoctusErikEnoctus Member, Provider

    @HooLan said:

    @ErikEnoctus said:

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refuse my refund requests and delete my account and VPS without saying anything.
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    https://www.enoctus.co.uk/pages/adcdatastatement

    I JUST CARE ABOUT WHERE MY MONEY GOES?
    Will you give it back to me?

    I don't care what happened

    I believe the subject is way too sophisticated for most to comprehend. But do have a read at the linked article, it will tell you how to request a refund or a compensation :). https://www.enoctus.co.uk/pages/adcdatastatement

  • caracalcaracal Member

    I don’t even know how to start formulating an opinion about the company. But this thread is great.

  • uptimeuptime Member

    It's like some kind of eternal enocturnal emission or something

    the Amitz.party lives on!

  • lowendclientlowendclient Member
    edited May 2019

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refused my refund requests and deleted my account and VPS without saying anything and any Benefits
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    Nearly half of the students in our business class registered an UK company :lol:
    Just dont understand why dont they change a company name...

    Thanked by 1ErikEnoctus
  • I think we all already have an opinion about the company, and each reply here makes me more confident that its indeed the correct opinion.
    You can't just randomly disappear while running peoples services, and then show up and act like nothing happened and "lets all be friends". That is not really how it works.

    Best of luck to you and your company though.

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @lowendclient said:

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refused my refund requests and deleted my account and VPS without saying anything and any Benefits
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    Nearly half of the students in our business class registered an UK company :lol:
    Just dont understand why dont they change a company name...

    @t0ny0 said:
    I think we all already have an opinion about the company, and each reply here makes me more confident that its indeed the correct opinion.
    You can't just randomly disappear while running peoples services, and then show up and act like nothing happened and "lets all be friends". That is not really how it works.

    Best of luck to you and your company though.

    Changing the name is simply not an option for us. There's a fair amount of customers that kept their services from our western regions. Ditching our brand would be a terrible loss and waste of time. Surely we screwed up our reputation thanks to ADCData, but building a new one from scratch to even remotely get to what Enoctus already is would be much more painful. Plus I am pretty sure people will be a lot madder if I simply changed the name and they later find out it's still my company ;) - then it'd definitely look like a scam.

    I am unsure why everyone is suddenly so negative towards this. Most of the businesses around here are gen 3 or even 5. People screw up, never refund anything to their customers and create a fresh new business with amazing deals everyone is talking about. Just to die again 6 months after. We're here to cooperate with the affected users, rebuild what's been lost, as painful as it is for both ends. We've never run away, and even now, anyone who's been affected is free to contact us, should they have not been compensated or refunded already.

  • @ErikEnoctus said:

    @lowendclient said:

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refused my refund requests and deleted my account and VPS without saying anything and any Benefits
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    Nearly half of the students in our business class registered an UK company :lol:
    Just dont understand why dont they change a company name...

    @t0ny0 said:
    I think we all already have an opinion about the company, and each reply here makes me more confident that its indeed the correct opinion.
    You can't just randomly disappear while running peoples services, and then show up and act like nothing happened and "lets all be friends". That is not really how it works.

    Best of luck to you and your company though.

    Changing the name is simply not an option for us. There's a fair amount of customers that kept their services from our western regions. Ditching our brand would be a terrible loss and waste of time. Surely we screwed up our reputation thanks to ADCData, but building a new one from scratch to even remotely get to what Enoctus already is would be much more painful. Plus I am pretty sure people will be a lot madder if I simply changed the name and they later find out it's still my company ;) - then it'd definitely look like a scam.

    I am unsure why everyone is suddenly so negative towards this. Most of the businesses around here are gen 3 or even 5. People screw up, never refund anything to their customers and create a fresh new business with amazing deals everyone is talking about. Just to die again 6 months after. We're here to cooperate with the affected users, rebuild what's been lost, as painful as it is for both ends. We've never run away, and even now, anyone who's been affected is free to contact us, should they have not been compensated or refunded already.

    That's a good start. As long as not using Maxmind, it is worse than anything else, if not you can be a good provider.

    Next time you advertise on zhujiceping, you can announce 'Former customers can contact Enoctus to get refund', that can help you rebuild your brand.

    Thanked by 1ErikEnoctus
  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @lowendclient said:

    @ErikEnoctus said:

    @lowendclient said:

    @HooLan said:
    Cheating Chinese people is NOT a good choice.

    Back to 2017.
    You refused my refund requests and deleted my account and VPS without saying anything and any Benefits
    You guy made me very angry.

    I was so disappointed that time because i do not think a british company will cheat us and ran away with our money.

    Now you are back and sell VPS again in LET???

    DO YOU REALLY THINK WE WILL TRUST YOU AGAIN?

    Nearly half of the students in our business class registered an UK company :lol:
    Just dont understand why dont they change a company name...

    @t0ny0 said:
    I think we all already have an opinion about the company, and each reply here makes me more confident that its indeed the correct opinion.
    You can't just randomly disappear while running peoples services, and then show up and act like nothing happened and "lets all be friends". That is not really how it works.

    Best of luck to you and your company though.

    Changing the name is simply not an option for us. There's a fair amount of customers that kept their services from our western regions. Ditching our brand would be a terrible loss and waste of time. Surely we screwed up our reputation thanks to ADCData, but building a new one from scratch to even remotely get to what Enoctus already is would be much more painful. Plus I am pretty sure people will be a lot madder if I simply changed the name and they later find out it's still my company ;) - then it'd definitely look like a scam.

    I am unsure why everyone is suddenly so negative towards this. Most of the businesses around here are gen 3 or even 5. People screw up, never refund anything to their customers and create a fresh new business with amazing deals everyone is talking about. Just to die again 6 months after. We're here to cooperate with the affected users, rebuild what's been lost, as painful as it is for both ends. We've never run away, and even now, anyone who's been affected is free to contact us, should they have not been compensated or refunded already.

    That's a good start. As long as not using Maxmind, it is worse than anything else, if not you can be a good provider.

    Next time you advertise on zhujiceping, you can announce 'Former customers can contact Enoctus to get refund', that can help you rebuild your brand.

    Maxmind + Fraudrecord.

    We never chose to advertise in Zhujiceping or all the other Chinese blogs. We've sent an email to about a thousand clients overnight, expecting 5-10 signups, woke up at 2 am with 2000+ orders :). China can be a very wild market with the right product. And of course, devastating when it isn't managed properly. The western pricing we're used to is way too "threatening" and I'd say even offensive to Chinese competitors. Hence the lovely few months of sitting at home and trying to resolve DDoS attacks while the staff is flooded with 500+ tickets per day on average. Just to refund it all later.

    In all fairness, people are right to ask for their money back. The problem is we're never getting back what we paid our supplier - ADCData for all these months, our operational cost, it's all lost. And of course, there's the reputation slap afterwards. What pisses me off, however, is that people keep moaning despite us offering to help and compensate them.

  • imokimok Member
    edited May 2019

    Didn't heard about Enoctus before, but this called my atention:

    @ErikEnoctus said:
    We've sent an email to about a thousand clients overnight, expecting 5-10 signups, woke up at 2 am with 2000+ orders

    Why do you put 2000 in stock if you are unable to handle it?

    Thanked by 1NobodyInteresting
  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @imok said:
    Didn't heard about Enoctus before, but this called my atention:

    @ErikEnoctus said:
    We've sent an email to about a thousand clients overnight, expecting 5-10 signups, woke up at 2 am with 2000+ orders

    Why do you put 2000 in stock if you are unable to handle it?

    We did handle that, within a week to be entirely honest but no one complained of the setup delay. Good communication helped at that time. I had to find a secondary provider - TheGigaBit in Hong Kong to spread the orders as ADCData couldn't handle it. They were quite crap in terms of performance, but at least they were honest with us unlike others in that region.

    Thanked by 1imok
  • We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @lowendclient said:

    We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

    I expected someone will quote that. We spoke with Zhujiceping's owner - Yih Kung to put something together regarding the supposed discontinuation of our partnership with ADCData. The idea was that whoever is attacking us and ADCData, will stop doing it once we clarify we are no longer with them. This seemed like a feasible idea as we owned our IPv4 and the ASN registration was in progress. ADCData was also attacked for simply being our partner. Although I never had any evidence to that. What drives me crazy is that we were always encouraged to continue business with them, assured the attacks are fine. Until obviously HKBN said it's over. I guess that's what the competition does when all their clients suddenly vanish to a British company. Within a month we had 5000+ new Chinese clients.

    It was of Zhujiceping's best interest to cooperate as their commission was nearly $5k a month.

    We could never ignore the DDoS threat as much as we wished. It's impossible with 500 tickets a day complaining about the pings increasing. Again, what kept us going was ADCData and their promises. That is also what kept most of our clients in China going - they knew we were being attacked but they stuck with us for a good while. It was quite spectacular actually, out of nowhere we had fan pages on Telegram with thousands of people discussing us - most of them supportive.

  • @ErikEnoctus said:

    @lowendclient said:

    We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

    I expected someone will quote that. We spoke with Zhujiceping's owner - Yih Kung to put something together regarding the supposed discontinuation of our partnership with ADCData. The idea was that whoever is attacking us and ADCData, will stop doing it once we clarify we are no longer with them. This seemed like a feasible idea as we owned our IPv4 and the ASN registration was in progress. ADCData was also attacked for simply being our partner. Although I never had any evidence to that. What drives me crazy is that we were always encouraged to continue business with them, assured the attacks are fine. Until obviously HKBN said it's over. I guess that's what the competition does when all their clients suddenly vanish to a British company. Within a month we had 5000+ new Chinese clients.

    It was of Zhujiceping's best interest to cooperate as their commission was nearly $5k a month.

    Whatever, that's not the important thing.
    For me, using Maxmind is most unacceptable.
    Sorry to say goodbye, good luck to your biz :smile:

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @lowendclient said:

    @ErikEnoctus said:

    @lowendclient said:

    We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

    I expected someone will quote that. We spoke with Zhujiceping's owner - Yih Kung to put something together regarding the supposed discontinuation of our partnership with ADCData. The idea was that whoever is attacking us and ADCData, will stop doing it once we clarify we are no longer with them. This seemed like a feasible idea as we owned our IPv4 and the ASN registration was in progress. ADCData was also attacked for simply being our partner. Although I never had any evidence to that. What drives me crazy is that we were always encouraged to continue business with them, assured the attacks are fine. Until obviously HKBN said it's over. I guess that's what the competition does when all their clients suddenly vanish to a British company. Within a month we had 5000+ new Chinese clients.

    It was of Zhujiceping's best interest to cooperate as their commission was nearly $5k a month.

    Whatever, that's not the important thing.
    For me, using Maxmind is most unacceptable.
    Sorry to say goodbye, good luck to your biz :smile:

    What is better? It hasn't been an issue so far. We have a relatively insignificant fraud percentage.

  • @ErikEnoctus said:
    What pisses me off, however, is that people keep moaning despite us offering to help and compensate them.

    Seriously? So you sink your company, and you get "pissed off" for people "moaning" that you basically left them all hanging with no service?

    The reasoning that led to the deadpooling matters not, the fact that you did go out of business - thats what matters. Don't act like the victim, cause you didn't manage your service right and you got cut off. Don't play the blame game, and most certainly don't be butthurt and say you are pissed off that people bitched and moaned. You fucked up. End of story. How is one to ever trust you and your company, when you recently deadpooled? So we should move our servers to you, and keep our fingers crossed that you actually manage not to fuck up the second time? No.

    I am all down for second and third chances. But when your attitude is "i am pissed off that people are disappointed and are bringing my past" - that doesn't look like things have or will change. No need for attitude, when you shit your own pants. That is not how one regains peoples trust.

    That is just my opinion. Buyer - beware.

    This also belongs in the thread, since its been only an year since the last shit show:
    https://www.lowendtalk.com/discussion/143909/enoctus-vps-inoperational-for-past-month-or-two-no-response-from-support
    https://www.lowendtalk.com/discussion/143024/enoctus-closed-and-wont-respond-to-my-tickets

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @t0ny0 said:

    @ErikEnoctus said:
    What pisses me off, however, is that people keep moaning despite us offering to help and compensate them.

    Seriously? So you sink your company, and you get "pissed off" for people "moaning" that you basically left them all hanging with no service?

    The reasoning that led to the deadpooling matters not, the fact that you did go out of business - thats what matters. Don't act like the victim, cause you didn't manage your service right and you got cut off. Don't play the blame game, and most certainly don't be butthurt and say you are pissed off that people bitched and moaned. You fucked up. End of story. How is one to ever trust you and your company, when you recently deadpooled? So we should move our servers to you, and keep our fingers crossed that you actually manage not to fuck up the second time? No.

    I am all down for second and third chances. But when your attitude is "i am pissed off that people are disappointed and are bringing my past" - that doesn't look like things have or will change. No need for attitude, when you shit your own pants. That is not how one regains peoples trust.

    That is just my opinion. Buyer - beware.

    This also belongs in the thread, since its been only an year since the last shit show:
    https://www.lowendtalk.com/discussion/143909/enoctus-vps-inoperational-for-past-month-or-two-no-response-from-support
    https://www.lowendtalk.com/discussion/143024/enoctus-closed-and-wont-respond-to-my-tickets

    Your comment is profoundly ignorant based on the previous discussions and evidence I have provided. By no means was Enoctus ever wishing to "sink" people's services. The only mistake on our side was not choosing our suppliers carefully enough, hence why were out of that market entirely.

    It's like blaming an airline because they've bought faulty Boing planes. Companies rely on suppliers, often they can't deliver what we expect them to.

    As for my attitude - it's honest. I think only a masochist would be "fine" with what happened especially when one is willing to cooperate. Not saying it, doesn't translate to not meaning it.

  • lowendclientlowendclient Member
    edited May 2019

    @ErikEnoctus said:

    @lowendclient said:

    @ErikEnoctus said:

    @lowendclient said:

    We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

    I expected someone will quote that. We spoke with Zhujiceping's owner - Yih Kung to put something together regarding the supposed discontinuation of our partnership with ADCData. The idea was that whoever is attacking us and ADCData, will stop doing it once we clarify we are no longer with them. This seemed like a feasible idea as we owned our IPv4 and the ASN registration was in progress. ADCData was also attacked for simply being our partner. Although I never had any evidence to that. What drives me crazy is that we were always encouraged to continue business with them, assured the attacks are fine. Until obviously HKBN said it's over. I guess that's what the competition does when all their clients suddenly vanish to a British company. Within a month we had 5000+ new Chinese clients.

    It was of Zhujiceping's best interest to cooperate as their commission was nearly $5k a month.

    Whatever, that's not the important thing.
    For me, using Maxmind is most unacceptable.
    Sorry to say goodbye, good luck to your biz :smile:

    What is better? It hasn't been an issue so far. We have a relatively insignificant fraud percentage.

    Well, I dont understand what kind of 'fraud' it can be. Customers dont pay for the service or what?
    Everytime I blocked by Maxmind because of buying service in UK but using a Chinese Paypal account, should I use a VPN back to China everytime?
    Although I never dispute through Paypal, even with Hiformance, I let them gone. I'd rather pay for alpharacks, at least they dont have Maxmind.

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @lowendclient said:

    @ErikEnoctus said:

    @lowendclient said:

    @ErikEnoctus said:

    @lowendclient said:

    We never chose to advertise in Zhujiceping or all the other Chinese blogs.

    The lesson is never ignore DDoS threaten, it can easily destroy your brand.
    Sad to know you're using Maxmind + Fraudrecord, good luck, bye.

    I expected someone will quote that. We spoke with Zhujiceping's owner - Yih Kung to put something together regarding the supposed discontinuation of our partnership with ADCData. The idea was that whoever is attacking us and ADCData, will stop doing it once we clarify we are no longer with them. This seemed like a feasible idea as we owned our IPv4 and the ASN registration was in progress. ADCData was also attacked for simply being our partner. Although I never had any evidence to that. What drives me crazy is that we were always encouraged to continue business with them, assured the attacks are fine. Until obviously HKBN said it's over. I guess that's what the competition does when all their clients suddenly vanish to a British company. Within a month we had 5000+ new Chinese clients.

    It was of Zhujiceping's best interest to cooperate as their commission was nearly $5k a month.

    Whatever, that's not the important thing.
    For me, using Maxmind is most unacceptable.
    Sorry to say goodbye, good luck to your biz :smile:

    What is better? It hasn't been an issue so far. We have a relatively insignificant fraud percentage.

    Well, I dont understand what kind of 'fraud' it can be. Customers dont pay for the service or what?
    Everytime I blocked by Maxmind because of buying service in UK IP address but using a Chinese Paypal account, should I use a VPN back to China everytime?

    It's mainly about preventing future chargebacks. Maxmind tells us what's the likelihood, even though I think it's way too strict sometimes - it's very unfriendly to VPNs. I wish it was more like Shopify's fraud algorithms. Fraudrecord, on the other hand, tells us more about the customer's historical behaviour - what they might be doing with their services, etc.

    If anyone gets blocked, we usually review those manually when contacted.

    Thanked by 1lowendclient
  • daozhidaozhi Member

    Just grab a SGP 512M kvm. setup instantly. Here is the bench result for anyone interested.


    nench.sh v2019.03.01 -- https://git.io/nench.sh

    benchmark timestamp: 2019-05-07 15:25:18 UTC

    Processor: Intel(R) Xeon(R) CPU E3-1240 v3 @ 3.40GHz
    CPU cores: 1
    Frequency: 3400.008 MHz
    RAM: 488M
    Swap: 510M
    Kernel: Linux 3.10.0-693.el7.x86_64 x86_64

    Disks:
    vda 10G HDD

    CPU: SHA256-hashing 500 MB
    2.965 seconds
    CPU: bzip2-compressing 500 MB
    CPU: AES-encrypting 500 MB
    2.404 seconds

    ioping: seek rate
    min/avg/max/mdev = 107.3 us / 244.6 us / 35.2 ms / 779.6 us
    ioping: sequential read speed
    generated 7.04 k requests in 5.00 s, 1.72 GiB, 1.41 k iops, 352.2 MiB/s

    dd: sequential write speed
    1st run: 433.92 MiB/s
    2nd run: 465.39 MiB/s
    3rd run: 477.79 MiB/s
    average: 459.04 MiB/s

    IPv4 speedtests
    your IPv4: 103.243.175.xxxx

    Cachefly CDN:         10.68 MiB/s
    Leaseweb (NL):        9.63 MiB/s
    Softlayer DAL (US):   5.22 MiB/s
    Online.net (FR):      6.07 MiB/s
    OVH BHS (CA):         3.57 MiB/s
    

    No IPv6 connectivity detected

    Thanked by 1ErikEnoctus
  • daozhidaozhi Member

    By the way, @ErikEnoctus is ipv6 available?

    [[email protected] ~]# wget -qO- bench.sh | bash

    CPU model : Intel(R) Xeon(R) CPU E3-1240 v3 @ 3.40GHz
    Number of cores : 1
    CPU frequency : 3400.008 MHz
    Total size of Disk : 9.4 GB (1.1 GB Used)
    Total amount of Mem : 488 MB (44 MB Used)
    Total amount of Swap : 510 MB (0 MB Used)
    System uptime : 0 days, 0 hour 14 min
    Load average : 0.04, 0.16, 0.12
    OS : CentOS 7.4.1708
    Arch : x86_64 (64 Bit)

    Kernel : 3.10.0-693.el7.x86_64

    I/O speed(1st run) : 512 MB/s
    I/O speed(2nd run) : 499 MB/s
    I/O speed(3rd run) : 499 MB/s

    Average I/O speed : 503.3 MB/s

    Node Name IPv4 address Download Speed
    CacheFly 167.88.158.176 10.4MB/s
    Linode, Tokyo, JP 106.187.96.148 10.9MB/s
    Linode, Singapore, SG 139.162.23.4 10.8MB/s
    Linode, London, UK 176.58.107.39 6.69MB/s
    Linode, Frankfurt, DE 139.162.130.8 9.89MB/s
    Linode, Fremont, CA 50.116.14.9 8.28MB/s
    Softlayer, Dallas, TX 173.192.68.18 6.14MB/s
    Softlayer, Seattle, WA 67.228.112.250 7.39MB/s
    Softlayer, Frankfurt, DE 159.122.69.4 7.21MB/s
    Softlayer, Singapore, SG 119.81.28.170 11.4MB/s

    Softlayer, HongKong, CN 119.81.130.170 11.0MB/s

  • ErikEnoctusErikEnoctus Member, Provider

    @daozhi said:
    By the way, @ErikEnoctus is ipv6 available?

    [[email protected]eno ~]# wget -qO- bench.sh | bash

    CPU model : Intel(R) Xeon(R) CPU E3-1240 v3 @ 3.40GHz
    Number of cores : 1
    CPU frequency : 3400.008 MHz
    Total size of Disk : 9.4 GB (1.1 GB Used)
    Total amount of Mem : 488 MB (44 MB Used)
    Total amount of Swap : 510 MB (0 MB Used)
    System uptime : 0 days, 0 hour 14 min
    Load average : 0.04, 0.16, 0.12
    OS : CentOS 7.4.1708
    Arch : x86_64 (64 Bit)

    Kernel : 3.10.0-693.el7.x86_64

    I/O speed(1st run) : 512 MB/s
    I/O speed(2nd run) : 499 MB/s
    I/O speed(3rd run) : 499 MB/s

    Average I/O speed : 503.3 MB/s

    Node Name IPv4 address Download Speed
    CacheFly 167.88.158.176 10.4MB/s
    Linode, Tokyo, JP 106.187.96.148 10.9MB/s
    Linode, Singapore, SG 139.162.23.4 10.8MB/s
    Linode, London, UK 176.58.107.39 6.69MB/s
    Linode, Frankfurt, DE 139.162.130.8 9.89MB/s
    Linode, Fremont, CA 50.116.14.9 8.28MB/s
    Softlayer, Dallas, TX 173.192.68.18 6.14MB/s
    Softlayer, Seattle, WA 67.228.112.250 7.39MB/s
    Softlayer, Frankfurt, DE 159.122.69.4 7.21MB/s
    Softlayer, Singapore, SG 119.81.28.170 11.4MB/s

    Softlayer, HongKong, CN 119.81.130.170 11.0MB/s

    We don't currently have IPv6 in Singapore unfortunately. By the way, the connectivity speeds should be much better than this. Try to run the speediest again.

  • caracalcaracal Member

    Am I able to switch between Windows and Linux OS without a ticket?

  • ErikEnoctusErikEnoctus Member, Provider

    @caracal said:
    Am I able to switch between Windows and Linux OS without a ticket?

    You should be able to, yes. But you will initially need to contact us to enable both the Windows and Linux templates for your server.

    Thanked by 1caracal
  • t0ny0 said: I am all down for second and third chances. But when your attitude is "i am pissed off that people are disappointed and are bringing my past" - that doesn't look like things have or will change. No need for attitude, when you shit your own pants.

    Unfortunately, I must sadly agree that I got the same impression from @ErikEnoctus's responses.

    @ErikEnoctus, regardless of how much money your company lost, you have to remember that your client (who trusted you) lost as well. Any display of arrogance will not help you rebuild their or anyone else's confidence in your company. I'm confident that your responses in this thread alone have been damaging enough.

    Thanked by 1NobodyInteresting

    You can send your dogecoin "thanks" to: DNhnwKWR5vm8ddbWPpWfrpGR8atXH5ZFeP

  • ErikEnoctusErikEnoctus Member, Provider

    @BeardyUnixGuy said:

    t0ny0 said: I am all down for second and third chances. But when your attitude is "i am pissed off that people are disappointed and are bringing my past" - that doesn't look like things have or will change. No need for attitude, when you shit your own pants.

    Unfortunately, I must sadly agree that I got the same impression from @ErikEnoctus's responses.

    @ErikEnoctus, regardless of how much money your company lost, you have to remember that your client (who trusted you) lost as well. Any display of arrogance will not help you rebuild their or anyone else's confidence in your company. I'm confident that your responses in this thread alone have been damaging enough.

    Thanks for your comment. I believe that by now I made it clear enough, but by all means, feel free to continue our free sticky.

    I don’t mind justifying again.

    “you have to remember that your client (who trusted you) lost as well.”

    • I’ll have to disagree. Everyone has been refunded or was given the opportunity to have their money back. We’ve emailed all the customers immediately after the downtime on how to settle a compensation. I still keep my position and I am very much irritated by those who moan online despite having the chance to get their money back, which we still offer to this very minute.

    This is like blaming a rail company for not claiming the compensation they offered you, while you were given the chance. In our case it’s something we continuously do - there never was a deadline. Or accusing your government in not having helped you against a criminal while you never called the police.

    And the funniest thing out of the entire gargle here, we were only contacted by less than 4 people requesting refunds in a total of less than $50. Compare this to the nearly $40k which we already refunded last year.

  • moni099878moni099878 Member
    edited May 2019

    ErikEnoctus said: I don’t mind justifying again.

    I didn't use PayPal dispute like most people do because I trusted you.
    But this is the last email I received on April 5th. There was no further notice.

    Hong Kong Updates

    Dear xxx,

    As you might be aware, DDoS attacks activity has recently exceeded network capacity in our Hong Kong region. Due to the scale of these attacks and overall network incapability in China & Hong Kong, we have been forced to unplug our DDoS protected line for now. Direct China routes are currently suspended due to increasing cost as a result of the attacks. Our contract with HKDC1 has ended back in March. This will not affect our future approach to the Hong Kong region - we treat all of our premium locations with equal care and attention to reliability and service stability.

    The future.
    We are currently establishing a new datacenter location in Hong Kong which will be ready within a month. This new location will allow maintaining our standard service guarantees of uptime and reliability.

    Due to the complexity of Chinese routing, we will probably not be offering direct lines to China for the short term. However, the new location will still offer direct connection and under 50ms latency towards Asia-Pacific region, including Hong Kong, Taiwan, Japan, Thailand, Vietnam, Singapore etc. - all countries except China, and we will still provide access to restricted websites such as TVB, Netflix, Youtube.

    Meanwhile, we're still working to re-establish direct routing to China with CN2. At this point, we can't provide any timeframes for this to happen due to certain circumstances being outside of ours and our upstreams' control - DDoS attacks.

    Transfers
    The migration process will require no actions or changes from your side. There will be no IP changes and we don't expect any significant downtime during this process. In most cases, this would be an entirely unnoticeable change.

    Pricing
    The good news is that pricing in Hong Kong will soon match with all our other 4 regions without compensating on uptime or features. You will no longer have to pay a premium for the Hong Kong location. We are planning to apply the change immediately after we re-establish our Hong Kong location. (Starting from $5 p/m). Anyone with current, more expensive deals, will have their pricing updated back to the original ones as soon as the situation is under control.

    As usual, our best deals for our Hong Kong location can be found on our partner network - https://www.zhujiceping.com/28406.html . Those will remain active for an indefinite amount of time and they're still the most affordable deals both in present and future plans.

    Current services
    We would also like to remind that refund requests will not be processed due to this being an external factor caused by our competitors in China and extreme market overtaking in short periods of time. We are, however, happy to credit the full amount paid back to your Enoctus balance for future use.

    We would like to once again thank our customers for the continuous patience and loyalty during these significant changes to our Hong Kong location.

    We do not advise submitting support tickets regarding the points listed above as that would delay our operations. Our customer service team is currently going through a large queue of tickets. If you believe your matter was answered by this email, we would greatly appreciate if you close your support case.

    As usual, thank you for your business with us.

    Kind regards,
    Erik S.
    CEO

    So?

    ErikEnoctus said: We never chose to advertise in Zhujiceping or all the other Chinese blogs

    I don't need it.
    You taught me a good lesson.

    ErikEnoctus said: Do you expect a personal invitation? Anyone who contacts us with evidence for their payment and service is eligible for a refund or compensation. Have a read at https://www.enoctus.co.uk/pages/adcdatastatement

  • ErikEnoctusErikEnoctus Member, Provider
    edited May 2019

    @moni099878 said:

    ErikEnoctus said: I don’t mind justifying again.

    I didn't use PayPal dispute like most people do because I trusted you.
    But this is the last email I received on April 5th. There was no further notice.

    Hong Kong Updates

    Dear xxx,

    As you might be aware, DDoS attacks activity has recently exceeded network capacity in our Hong Kong region. Due to the scale of these attacks and overall network incapability in China & Hong Kong, we have been forced to unplug our DDoS protected line for now. Direct China routes are currently suspended due to increasing cost as a result of the attacks. Our contract with HKDC1 has ended back in March. This will not affect our future approach to the Hong Kong region - we treat all of our premium locations with equal care and attention to reliability and service stability.

    The future.
    We are currently establishing a new datacenter location in Hong Kong which will be ready within a month. This new location will allow maintaining our standard service guarantees of uptime and reliability.

    Due to the complexity of Chinese routing, we will probably not be offering direct lines to China for the short term. However, the new location will still offer direct connection and under 50ms latency towards Asia-Pacific region, including Hong Kong, Taiwan, Japan, Thailand, Vietnam, Singapore etc. - all countries except China, and we will still provide access to restricted websites such as TVB, Netflix, Youtube.

    Meanwhile, we're still working to re-establish direct routing to China with CN2. At this point, we can't provide any timeframes for this to happen due to certain circumstances being outside of ours and our upstreams' control - DDoS attacks.

    Transfers
    The migration process will require no actions or changes from your side. There will be no IP changes and we don't expect any significant downtime during this process. In most cases, this would be an entirely unnoticeable change.

    Pricing
    The good news is that pricing in Hong Kong will soon match with all our other 4 regions without compensating on uptime or features. You will no longer have to pay a premium for the Hong Kong location. We are planning to apply the change immediately after we re-establish our Hong Kong location. (Starting from $5 p/m). Anyone with current, more expensive deals, will have their pricing updated back to the original ones as soon as the situation is under control.

    As usual, our best deals for our Hong Kong location can be found on our partner network - https://www.zhujiceping.com/28406.html . Those will remain active for an indefinite amount of time and they're still the most affordable deals both in present and future plans.

    Current services
    We would also like to remind that refund requests will not be processed due to this being an external factor caused by our competitors in China and extreme market overtaking in short periods of time. We are, however, happy to credit the full amount paid back to your Enoctus balance for future use.

    We would like to once again thank our customers for the continuous patience and loyalty during these significant changes to our Hong Kong location.

    We do not advise submitting support tickets regarding the points listed above as that would delay our operations. Our customer service team is currently going through a large queue of tickets. If you believe your matter was answered by this email, we would greatly appreciate if you close your support case.

    As usual, thank you for your business with us.

    Kind regards,
    Erik S.
    CEO

    So?

    ErikEnoctus said: We never chose to advertise in Zhujiceping or all the other Chinese blogs

    Good, so contact us as mentioned, send us a proof of payment and get your refund - simple.

    The email above was sent prior to the HK shutdown. Compensations and refunds were open after the downtime was resolved later in July.

    Thanked by 1sayem314
  • ErikEnoctus said: The email above was sent prior to the HK shutdown. Compensations and refunds were open after the downtime was resolved later in July.

    I haven't received any notification emails since April.
    The lesson
    Stay away from Enoctus.

  • ErikEnoctusErikEnoctus Member, Provider

    @moni099878 said:

    ErikEnoctus said: The email above was sent prior to the HK shutdown. Compensations and refunds were open after the downtime was resolved later in July.

    I haven't received any notification emails since April.
    The lesson
    Stay away from Enoctus.

    Well, I've given you a solution multiple times now, it stays there.

    Don't complain you've lost money if you don't want a refund. We know for a fact that 99.9% of the Chinese users used us for VPNs to bypass the rules of the CGF, hence it's invalid to argue that any valuable data was lost.

    Thanked by 1maverickp
  • ErikEnoctus said: Don't complain you've lost money if you don't want a refund. We know for a fact that 99.9% of the Chinese users used us for VPNs to bypass the rules of the CGF, hence it's invalid to argue that any valuable data was lost.

    No problem.
    Your great attitude is worth $60+.

  • vimalwarevimalware Member
    edited May 2019

    a singapore KVM for $15?
    Why do you taunt me like this...
    I already learned this lesson with SafehouseCloud ($15/yr SGP) :unamused:

    10gbit premium KVM in AMS, launching in 10..9...8....
    (affiliate for 🥰 ) https://clients.inceptionhosting.com/aff.php?aff=401&gid=33

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