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Virmach is charging suspension/administration fee for a canceled service
The service they are charging me for was canceled after one month elapsed which was what I paid for and it cost 2.50$. From the nowhere an invoice of 25$ generated for suspension and admin fee. This is the first time I am seeing this as it's new to me. I have used them a couple of times and when i pay with bitcoin it is usually a month service and it gets terminated after then or I will cancel myself. I have asked their support to explain how 25$ came about but they just seen bent on me paying without an explanation. It's not like I used any service that wasn't paid for, now I can order any service from them because they said I must pay the 25, seems to me they do not care about explaining how that came out.
Comments
Sue'em.
P.S. Kitten murderer.
The end is nigh
You didn't cancel the service in whmcs.
You didn't pay for the service assuming it will cancel itself when it doesn't.
You don't want to pay the fee but still wants to use their cheap service.
You post on LET to complain.
Semi related tip, review your Paypal account every few months for automatic payments. Cancel them if you're not sure you want to renew.
Virmach gave so much love last BF that these things are just a blip. So pay and learn.
You did use service without paying for it though. I doubt their system terminates your container the day after it's due. There is a grace period. So you just let the container go until all of the grace period is up and then order again. This is abuse of their system.
This guy @butterfly joins today at 7:24 pm and starts a thread with that opening comment. Can't take him seriously.
then --- Mr.@deank can pay his bills, since he is ending soon and first to moan about this disaster.
make use of the cash Cashu
i almost thought i am in the cest.
Don't stop now.
C'est la Vie
That is ridiculous business practice, won't be touching them with a bargepole
At that point I'd walk away and never deal with them again, never heard of having to cancel a non-contract service. As long as you weren't doing what another poster described ie repeatedly taking advantage of grace periods, and even then you're well within your right to walk away and disregard that outrageous bill (minus the clear conscience)
how about post some proof?
Disregarding if said accusations are true or not thats not an excuse ^
Yet you ticked a box before payment that confirmed you read and understood this:
Bad business practice? yes absolutely
Bad personal practice to 100% voluntarily agree without any pressure to explicit terms then assume they will not be enforced? yes absolutely.
What the actual fuck are those fees?
Those fees are basically "fuck off" fees.
They don't want your business unless you're ready to play ball.
And that's fine by me.
Keeps it reasonably priced for those of us who don't fuck up their business model too much.
EDIT2:
Virmach is for Idlers™
Well Virmach is owned by ColoCrossing
I haven't been idling my SSD32G at all.
The exception that proves the rule.
I'll allow it.
EDIT2:
I'm j/k about "idlers only" but I'm not looking to stress the super-cheap ones I have - I do keep an eye on the cpu use on a one-core or two-core critter if it's doing more than light webserver duty.
I like them because they are solid, consistent performers - not necessarily superstars ... but beautiful.
I'm no fan of cc's puppet summerhost racket, but I'm not too concerned about cc in the mix here either - though in any case I don't believe virmach is "owned" ... but whatever, idgaf about that, I'll enjoy it while it lasts.
Buffaloe 4 life!
"non-contract service". Agreeing to terms and paying closes a legally binding contract between the provider and you, the customer.
That’s the colo crossing coming out of the Virmach, didn’t they have heaps of issues with their Chinese customers?
They wouldn't be the first ...
But I'm fairly ignorant, have only been paying attention to virmach since I've been using them for a couple years. I'd be interested to know if any horror stories, for the lulz or whatever.
EDIT2:
What's up with that "grape" sig though? It's cool but ... mysterious.
I just got an email from Virmach saying I had over 100 SSH sessions open to my server and it's been suspended. I have never had more than a few open on my end plus I rarely have ever used the VPS (it just idles). I mentioned it definitely have to be an error of some kind. I've had servers for over a decade and never had a suspension anywhere ever let alone more than a handful of active SSH connections ever. I can only imagine it's a fault of the script they use. This is beyond bizarre if anything...
Edit: I did reply to the suspension notice. Still waiting to hear back from them.
Exemplary.
Wild. I use one of mine for a jumphost (to keep track of my idlers, mostly).
It's not unusual for me to have 50 ssh sessions going in tmux (though I'm just looking at about a dozen on the virmach jumphost right now)
On a sidenote:
Someone could fix the thread title.
There are 2 "a"'s, 1 too many.
My initial thought was were they compromised
(the node or their email system), though that I'd imagine is unlikely so I imagine some script malfunctioned. I'm using the latest Debian and I didn't install any additional services, no one else has SSH access, etc. I just checked my desktop I only had one SSH session open to Virmach via Kitty.
Fixed it for you