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ErrantWeb Fail
VPS (in Detroit) down for 24.5 hours. No communications. No response on ticket after 2 hours.
Solus at http://my.errantweb.com/ has been down for the same time.
"Network Status" in the WHMCS points to their blog at http://errantweb.com/blog/, where the most recent post is Oct 9 about Cloudfare.
Fail.
Yes I'm having a bad (lowend) week
Comments
I can confirm that the vps in Detroit is gone, no communication so far.
Looks like Detroit isn't the only thing going down.
Has anyone tried calling their support phone number? +1 (855) 377 2689
Currently: down 1d 4h 29m 18s
-Opened a ticket. No response.
-Called the number. No response.
-He's usually on Google Chat/Talk/Hangouts/whatever, but he's been absent.
Hope he's doing okay.
(edit) I just took a look, and i've been an ErrantWeb customer since March 2nd 2012. Haven't had an outage like this before.
Yeah, that is probably the most important thing.
I am afraid that it's gonna be a bad lowend year....
I think this year we need a return of all of the lowend villains of the past. A popcorn budget would also do nicely. Hey @jbiloh, thoughts on a lowendbox popcorn budget? I can write the proposal.
Same here.
So they only have one OpenVZ node and that also hosts their SolusVM? Smart!
We have the server's files recovered. We're working on getting it all ready to go back into the data-center. A new C1100 server will also be going in. We will migrate people off of the old server on a per VM basis. Our SolusVM master will also be moving off-site. Another email will be sent out to customers shortly.
We have been monitoring our phone support very closely, we've also tested it as of today, everything is working fine on it. Please make sure that you press 2 and say your name then press pound, you will ring all of the employee's cell phones.
As soon as this occurred we did start working on it, refunds have been issued to who requested them. This is our first major incident in 2 years. Also while the server has been offline and recovering the file structure we upgraded the CPU's, put in new thermal paste that will keep it cooler, and put in a brand new battery backup for the Perc RAID card.
We're still not exactly sure why it failed, that is why we will be migrating everyone off of it as soon as possible.
We're not going anywhere, and we surely are not trying to respond to tickets and questions as much as possible. Our support line is still the best place to get support as it will contact us instantly and directly, that is why we made it.
We appreciate everyone that sticks with us through these tough times.
Regards,
ErrantWeb
855-ErrantWeb x2