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Bad Provider - Appropriate to File PayPal dispute?
MTUser2012
Member
I am interested in the community's views on the appropriate course of action when you end up with a bad provider. For the purposes of discussion, let's say you purchase a service on LEB that has some good reviews, but it quickly degenerates into unusability, grossly oversold etc. Further assume that tickets regarding issues are ignored or not answered in a way that addresses the problems. Lastly, and most importantly for the sake of this discussion, assume that any period for a refund is past. For example, assume the host offers a 3 day refund, and we are at a month in a year contract. Also, assume that you point out the material failure to provide the services to the host and politely ask for a refund with no response.
Under these type of circumstances, is ever appropriate to initiate a dispute with PayPal?
- Under these type of circumstances, is ever appropriate to initiate a dispute with paypal?42 votes
- Yes, the host has materially failed to provide the services contracted for, a dispute is appropriate59.52%
- No, you get what you pay for. Suck it up and move on. Do more research, don't buy yearly services.30.95%
- Other. I am going to provide my take on this situation.9.52%
Comments
Depends what you mean by unusable imho. Extended periods of downtime might warrant a dispute but performance usually isn't guaranteed in a shared environment.
Hard to judge by hearing just one side of story.
I've been in this shithole long enough to know that a customer never tells the whole story and often (ok, always) exaggerate situation in his favor.
What budget are we talking about?
Thanks, I should have specified VPS not shared hosting, but I understand the shared hosting aspect of a VPS too.
There are always two sides to every story. For the purposes of discussion assume the facts are as I stated. This isn't a particular dispute with a particular provider. It is more of a philosophical question about consumer hosting experience and appropriate remedies for bad, very bad service, and asking for others thoughts.
Assume LET type pricing. I think it goes without saying if you were paying DO type prices, you would get what you pay for.
If you are really unhappy, there was no need for this thread.
Simply file a dispute and move on. Expecting proper advice when you don't give us the full detail is unfair, for us as well as for the host.
If the provider is active here on LET and you're past the refund period, typically name-dropping and posting some evidence of your claims works well. Lights a fire under the providers ass to save face and sort out your issue if they're unresponsive via tickets.
@MTUser2012 reset the root password, give me access to the VPS (I assume you have no material use for it now) and I will give you a second opinion.
I am not asking for advice. Nor do I need help with a specific situation. I am just interested in people's views on a problem that seems quiet common when you are purchasing inexpensive hosting services.
I don't see how asking how someone sees a situation is unfair to anyone. I posited two alternatives that occurred me. I was wondering if there other choices and how others see things.
The issue is, if the performance is decreased, its hard to fight against.
No one, guarantees you anything, on these VPS boxen.
If the vps is offline for an extended period, sure.
You paid for it, if you cannot use it yes, but if its unusable because shitty I/O speeds or slow network speeds, maybe.
It depends on the Provider, some Providers maybe agree others don't.
Some providers, even threaten, people who try to justify with with a Paypal dispute, since they refuse to fix it.
As long its not part of the offer, you have a bad chance.
Assume that the earth is flat, how many edges would it have?
If the assumption is that the provider failed to deliver what was advertised, and didn't respond to a refund inquiry, then yes, it'd be appropriate to file a dispute.
This thread is silly because when you ask us to make that assumption, no one would disagree that you should file a dispute.
You're getting the responses above because people are assuming you're not asking a completely pointless question and want to actually help.
I go on a simple principle. Someone offering 1MB of space and 56k line speeds on their floating IP could call themselves a 'hosting provider'.
If you feel that others would be dissatisfied with the service provided and it does not meet your minimum realistic expectations, i.e. usable disk, cpu, network... ensure you get your money back so that unsustainable 'hosting companies' that front themselves as a business can be duly binned.
If you sort-of-knew the deal was too good to be true, probably just move on.
Fair enough, it seemed like it was written as if it has actually happened.
My opinion is that in principal yes you should charge back, I base on that the fact that you say you have a problem and they have not answered you for days.
I was offering to take a look to invite an educated and impartial view which I would have thought was invaluable in this set of circumstances.
I don't know, man.
This is like asking "My wife cheated on me. Should I file for a divorce?" type of question. Who knows what happened behind scenes. The guy may have cheated on her first.
Impossible. Depends on your contract and the terms aren’t philosophical.
If it’s technically functional but not for your use case, and your use case wasn’t part of the sold product, I vote call it a loss and a lesson learned.
If it’s not functional and the sold service isn’t being provided, then it’s reasonable to get your money back by any means necessary.
Thanks for your response. Maybe it is just me, but I didn't think the request was silly. I am not sure even if everything was true, it would be the right choice to file a dispute. Maybe it is better just to chalk it up to experience. If you lose the money, maybe you are more careful next time. I am not going to start buying services from DO, so this will inevitably happen at some point. I don't know. I can see both sides of my hypothetical.
Fair enough, sorry. I don't see any downside to filing the dispute after you've already waited for them to reply regarding a refund, except if you want to use their services again in the future. (But even then, I would say that it'd be /appropriate/ to file the dispute.)
Could you ask them to move you to another server?
Tell them in the ticket, what your evidence is and why you are not happy with the service.
I think moving to another node is fair request.
I see no problem in a hypothetical case to file a hypothetical dispute to a hypothetical provider. Provided it is only hypothetical.
Just file a dispute and move on. That's what you want to do.
I'd file a dispute and find another provider.
One could leave a review somewhere at least...
I would generally always recommend reaching out to the provider directly, even if its outside of the money back period I'll generally refund it anyway (as long as its not unreasonably so). Life's too short.