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Comments
About 30 dollars a month.
Outsourced to India. 24/7 and 30 minute response guaranteed.
I'm gonna cry now.
Cry, cry a lot.
Support from india ~5usd per day for entry level robot to say 'hello sir'. ~10usd per day for technician who actually can reasonably help with pre-sales. ~50usd per day - high level system admin from india for advanced tasks and high caliber customer support.
I can tell your customers we're looking into it to buy time until you wake up. $1/ticket.
It really depends on the terms, by that obviously you are not making up their entire salary and its unlikely for such limited hours they can give you dedicated hours so what your going to get is reaction based support only.
If you want first meaningful response within 60 minutes and attempted resolution or escalation within 120 minutes that is going to be much cheaper than first meaningful response within 15 minutes and attempted resolution or escalation within 60.
Think about what you really want, put it out to tender and see what comes back.
I would worry about the quality of service rather than cost.
3,74$/ticket with minimum 100 tickets per month at bobcares.
Serversitters is at 5$/mo I guess. There are others ofc as well.
Guys, OP is already dead due to hypernatraemia.
The end is nigh
No, for him, the end has come and it's all over.
The end has ended.
ask Jeff Bezos, he knows the price.
So thirsty
Buy more VPS, refresh LET threads
???
Profit!
Do you mean 5 usd per ticket?
For my first hosting company which i ran from 2003 till upto 2013 (Sold in 2013), earlier i had in-house support but was not able to get good quality techs locally so later on I outsourced to a company in India. It was good quality support no complains from customer about bad or slow support and i personally visited that company and trained the whole team as per my business model
It included 24 x 7 support tickets as well as chat and i was paying about $1800 per month
For the whole team?? O_O
Yeah it was a shared support team they were working for two companies at the same time but never had issues with delayed support.
Why do you think so many companies are outsourcing in India ?
This is just wrong -_-
Yes, my bad. Should've said so