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Online Database Service From Online.net
Well I tough this was a positive review but just after 2 days of using this service I can say that is not reliable at all, they claim to be online all the time and this service also is managed by them as they said on the service description https://online.net/en/ods, I made the big mistake on trusting online.net my databases specially the one that is more important to me right now, just because I liked the idea of not managing the databases by myself and have my webservers separate of my databases, so far 2 hours down and if I did not open a ticket they won't even noticed that the service was totally down, they even asked me if something specific was not working fine, but I left everything as default and let them manage what they claim to be managed by them but I guess they forgot to monitor the service as well...
Under service status on their website everything seems to light green but I guess that is a big lie as another friend that is also using database service is totally offline because of the same issue, I will not recommend this service to anybody, from now on I will keep my databases just as they were before I made the mistake of "testing" this service as my main service for my databases.
Comments
Judging a host after just 2 days is like judging a marriage after 2 days.
Premature.
Well 2 days and 3 hours offline already seems to be fair for a negative review, specially with the answers on the tickets.
What do you consider a good offline time before you review a product managed by a company that shows that the service is online and is not?
6 months is a minimum period for a semi-reliable review.
1 year for a good review.
3 years for a reliable review.
With all the respect your answer is based on nothing, maybe you don't make a living on servers I guess...
Been in the industry long enough.
If you did your due diligence, you wouldn't have picked Online.net. I can tell you that much.
Well if you read it was a big mistake just "testing" this, I guess you don't know how to read... Is about a review that way some other don't make the same mistake
A 2-day review is worthless. If you wanted to test, at least last a month.
I did read but chose to discard.
You can have a bad day at the first day of your new job. That doesn't mean you should quit or think that your new job will be shithole.
You give it time and make a proper judgement later. Long enough to give a proper, averaged out, result.
I don't normally shitpostYou, my friend, have an IQ of over 999,999,999. You're off-the-charts!
Well, if in 2 days your marriage already have terrible experience , you can pretty much judge that marriage.
Marriage: where going down on one another is the desired result.
More on topic: show the tickets and their responses
I would judge my girlfriend before getting married, not two days after... But thats your decision.
He doesn't. You're all so fucking dumb you can't even interpret correctly. Oh my fucking god.
Thanks
What if you married with a stranger a.k.a totally not your girlfriend
Interesting, thanks for the review. Hopefully, they would straighten it up.
Please update if you are going to stay with them and how it goes. Thanks.
I cancelled the service, my site was down for almost 6 hours a big hit on SEO because of that, I moved my DB back to where it was as soon as I downloaded an updated backup of course (the database I had there is constantly updated that is the reason I did not have a recent backup, a couple of hours backup is already to old but the site that was down), the funny part about this is that ODS is managed and monitored by them, but I discovered that also their shared hosting clients had the same issues yesterday, and if they monitor the service why did I have to open that ticket and nobody knew what was going on...
They guy that answered the phone told me that he was the only one on the floor and answering the phone, seems like they need a little bit of help over there.
As you wish!
The following is a copy/paste from their ticket system I am not editing a single line of code, if I waited more my downtime was probably longer than 10 hours but as soon as I was able to get a mysql dump I left asap...
Ticket created on 2018-11-29 09:19:47, read on 2018-11-29 14:33:52
Online - Pierre Antoine
Hello,
I am taking this ticket as you have reported it,
The ODS plateform has been corrected by our engeneers.
We are truly sorry for this.
Best regards,
Pierre-Antoine PAGANELLI
Ticket created on 2018-11-29 06:41:34, read on 2018-11-29 06:42:08
Online - Maxime
Hi again,
I'm trully sorry for the waiting time..
We opened a status for this problem: https://status.online.net/incident/165
Our engineers are working on this problem now, I'm sorry sorry for the waiting time..
You will be able to see all updates directly on status page.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 06:40:00, read on 2018-11-29 06:40:35
chlitzxer
((((
Guys please I need my database back
Ticket created on 2018-11-29 06:26:14, read on 2018-11-29 06:29:40
Online - Maxime
Hi again,
I'm so sorry, I wait notification about our teams..
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 06:23:40, read on 2018-11-29 06:25:06
chlitzxer
Guys come on almost 4 hours are you guys serious???
Ticket created on 2018-11-29 05:40:42, read on 2018-11-29 05:41:07
Online - Maxime
Hi again,
our teams are already aware of the problem and are currently working on its resolution, I am really sorry for the waiting time.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 05:39:46, read on 2018-11-29 05:39:54
chlitzxer
All I am asking is to make a backup and sent it to me that way I can put it somewhere else that works because I cannot wait longer, I can put my db back here after you guys fix your problems...
Ticket created on 2018-11-29 05:39:30, read on 2018-11-29 05:39:36
Online - Maxime
Hi again,
I'm really sorry for the delay in solving this problem....
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 05:38:35, read on 2018-11-29 05:38:44
chlitzxer
All I am asking is to make a backup and sent it to me that way I can put it somewhere else that works because I cannot wait longer, I can put my db back here after you guys fix your problems...
Ticket created on 2018-11-29 05:36:39, read on 2018-11-29 05:37:09
Online - Maxime
Hi again,
I'm really sorry, I don't have access to any actions for your ODS, I've tried several times to see the problem, to perform actions to make the problem run longer but nothing happens, only our product teams can analyze, find and fix the problem...
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 05:34:59, read on 2018-11-29 05:35:06
chlitzxer
Can you provide me a backup of my current database up to now, I can put it to run on a separate server while you guys fix your problems? I really need my site back online.
Ticket created on 2018-11-29 05:26:18, read on 2018-11-29 05:27:09
Online - Maxime
Hi again,
I'm really sorry for the waiting time, I've already notified our teams several times for this problem, the restart is currently blocked with a problem that's why the resolution time is longer, our teams are trying to fix the problem that prevents the reboot.
I really want to apologize for the delay.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 05:24:37, read on 2018-11-29 05:24:46
chlitzxer
Well your reboots take longer than rebooting a very old machine you guys seem to have a big problem there...
Ticket created on 2018-11-29 05:11:05, read on 2018-11-29 05:13:22
Online - Maxime
Hi again,
I'm really sorry for the delay, I unfortunately don't have any information at the moment, I only know that the ODS node is being rebooted...
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 05:10:01, read on 2018-11-29 05:10:14
chlitzxer
Guys come on! Can you at least tell me what is going on??? Is this a failure on your hardware or network or what it is???
Ticket created on 2018-11-29 04:46:08, read on 2018-11-29 04:46:20
Online - Maxime
Hi again,
I fully understand your messages and reactions.
I don't have any information on the time it takes to solve this problem, I have already notified our teams several times so that the problem can be solved as soon as possible, I'm really sorry, I'm trying to speed things up as much as possible...
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 04:44:37, read on 2018-11-29 04:44:46
chlitzxer
this is totally unacceptable specially because the setting are the default settings that came with the service and I have no control of managing anything on the back, this is extremely unprofessional from you guys regardless the cost of the service.
Well I guess your techs don't care for how long I gonna have my service down
Ticket created on 2018-11-29 04:31:06, read on 2018-11-29 04:31:40
Online - Maxime
Hi again,
I'm really sorry.
I have notified what you indicated in your answers to our teams in order to find a lasting solution and to prevent this problem from happening again in the future.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 04:26:45, read on 2018-11-29 04:27:10
chlitzxer
Well I appreciate your responses but 2 hours of wasted visitors without counting the SEO affected and the money I am loosing just for testing a service that supposed to be reliable, I feel extremely bad!
Ticket created on 2018-11-29 04:20:09, read on 2018-11-29 03:20:48
Online - Maxime
Hi again,
I'm really sorry for this problem, really.
I have just notified our teams so that the problem can be resolved quickly, I have no information on this problem, I am waiting for the feedback of our teams to provide you with as much information as possible on this problem.
I really want to apologize for the delay.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 04:17:09, read on 2018-11-29 04:18:21
chlitzxer
I understand but how come you guys did not notice this! Is a service managed by you guys! Not by me, has been down for more than 1 hour! I was far from my house and read on my phone that my main website was down, and when I came I notice my main server works and that my databases were not working and of course my database was here on Online.net, can you at least tell me the cause of this!!?
Ticket created on 2018-11-29 04:09:24, read on 2018-11-29 04:09:44
Online - Maxime
Hi again,
Our specialists are currently working to solve this problem, I am really sorry for the waiting time.
We are doing everything we can to fix this problem as soon as possible!
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 04:08:19, read on 2018-11-29 04:09:24
chlitzxer
Maxime what it's going on is easy the service is completely unavailable, I cannot access my backups, so I am unable to create a backup it shows orange and I cannot do anything I cannot connect from my servers or via navicat it's not working at all!
Ticket reported to manager on 2018-11-29 04:07:11
chlitzxer
What it's going on with my database service has been down for over 1 hour!!!
Ticket created on 2018-11-29 04:06:36, read on 2018-11-29 04:08:03
chlitzxer
Guys what is going on this service suppose to be very good and managed by you guys and has been down for over 1 hour already! What it's going on! You don't even pickup the phone.
Ticket created on 2018-11-29 04:02:47, read on 2018-11-29 04:06:38
Online - Maxime
Good evening,
thank you for contacting us !
I fully understand the urgency of the situation, do you have a specific error with your ODS please?
I will immediately send your request to our specialists to find a solution to this problem quickly.
I'm totally available if you need further informations.
Do not hesitate to contact us in the future if you have any questions.
Best Regards,
Maxime
Customer Success Specialist
Scaleway / ONLINE
Don’t forget to subscribe to our new status platform ! https://status.online.net/subscribe
Ticket created on 2018-11-29 03:44:57, read on 2018-11-29 04:01:07
chlitzxer
Guys I don't know what is going on my main database that is hosted here is down! I tried making a backup and was not responding I tried the reboot option and nothing is coming back! Please help I don't know what its going on!!!
Ok.
Some folks may like the post or not I just wish others don't run into this issues with this provider after making a decision of moving databases there.
That is one of the most mind boggling news I heard since Gordon got mopped out of Incerno. You don't know how SEO works. Don't argue, I won't respond.
If you were such a profesianal who makes money on servers (self-description), you would know that testing is done in the testing environment. Then pushed to staging. And only then you deploy your money site to production environment. At the very least, in a serious business.
I don't like Online since their boss came here and said they never raised prices for current clients, then he did exactly that in the next month... but you are ridiculous. /thread for me.
It was for personal site(s) databases only, not customers, the reason I moved there is based purely on their description and a friend that was using the service as I don't use online.net as a main provider, the database that I moved first writes data pretty much any second, using the word ridiculous when a person makes a mistake is maybe not appropriate maybe you are an alien and not a human being.
About SEO you won't imagine how many errors/alerts this generate under the console especially AMP pages
a lot of them are not valid anymore, maybe you don't use AMP I am not sure, but even a short downtime in some sites is bad.
I'm not a human being, I'm a fat lazy pussy. Glad to make an acquaintance. I call ridiculous not you making a mistake, but making a public outcry over your own mistake. There is a difference, human. When you make a mistake you own it up. Your heads up about Online is appreciated even if everyone here knows. (use search)
SEO is not alerts in some console. SEO is the process of "optimizing" your site and backlinks to improve SERP results. It's an irrefutable fact that any changes on-site or off-site would take days or weeks to be measured in the search engine results. Your console with bells and whistles is just a third wheel to tell webmasters if they follow some bs rule or not.
In other news: don't worry, all is good
Welp, stop using that abomination and serve sites like a decent human, human.
So, you went back to manage your DB?
Any plan to move another service?
@Francisco does managed SQL, btw. Never tried it, though, but didn't hear anything bad about it.
No I currently have a couple of servers on OVH doing DB replication under MariaDB 10.3, to be exact the SP-32 Model.
I saw something on OVH the other day under labs something similar to Online ODS maybe just maybe will think about using it, so far on OVH is stable but not as fast as RackSpace, but well the cost makes the difference.
No problems Yura, English is not my first language so I apologize if anybody is getting angry or feeling attacked on any way, I joined the forum just to share information and gain knowledge, and btw thanks for sharing the google console information with me, I don't know to much about it rather than trying to keep everything green and no errors there.
Regards.
Well, I think you could ask Online for a couple months of free service. And test it during that time before you decide to leave. If they are serious, they would likely offer you some free months of service.
I was thinking about that, but better safe than sorry, I will stick with OVH for now and managing the DB myself, I was trying to split my personas sites but I guess that can wait lol
Couple months of testing should give you and them some time to figure it out.
Not asking you to deploy production there.