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Hivelocity Has Acquired Incero
Awmusic12635
Member, Host Rep
Just got this email:
Good Afternoon, It is my pleasure and honor to introduce myself today and inform you that Hivelocity has just completed the acquisition of your hosting provider, Incero.com, which is also the parent company of SpeedyKVM and Wable. I speak for everyone at Hivelocity when I say we are extremely excited to be adding you and the Incero team to the Hivelocity family. One of our goals at Hivelocity is to make our customers’ lives easier, while providing exceptional service with a personal touch. That goal holds true now more than ever. We intend to make this acquisition extremely easy for you by keeping most things as they are now while introducing things that will only improve your hosting experience. Before I tell you more about the acquisition and Hivelocity, I want get a few things out of the way that I am sure are very important to you. How will this acquisition affect you? Your pricing will NOT go up. Ryan and the Incero Team will be joining Hivelocity and will continue to service you just as before. We do intend to grow the team in Dallas and enhance the Technical Support you are accustomed today. In addition to Dallas, Seattle and New York City you now have our Tampa (TPA1, TPA2), Los Angeles (LAX1, LAX2) Atlanta (ATL1), New York City (NYC1) and Miami (MIA1) data center locations available for dedicated servers, private cloud and colocation solutions. We guarantee 99.999% uptime. We do not outsource our Technical Support. You will always be interacting with Hivelocity Technicians and Engineers working on-site at one of our data centers. Over the next few days Steve Eschweiler, our COO, and Richard Nicholas, our VP of Managed Services, will be calling or emailing to personally introduce themselves to you. We want to make sure we have not only formally introduced ourselves but also give you the opportunity to get answers to any questions you may have. If you see a call from the 813 area code, that will be us. What you can expect from Hivelocity over the next few months: For the immediate future you will continue to interact with Technical Support and Billing within Portal2 just as you have before. Ryan will continue to be the point man in Dallas but you will see some new names in your support replies as we add our support technicians to Portal2 and grow the team in Dallas. We will be sending you some emails over the coming days and weeks as we make new services and features available to you. We will always provide you with a clear line of communication for you to ask any questions and address any concerns you may have. Your confidence and satisfaction are paramount to us. If you have any questions, concerns or just want to talk about today’s announcement, please do not hesitate to call, email or live chat with us. Steve Eschweiler- COO- [email protected] Drew Adams- Sales Manager- [email protected] Richard Nicholas – VP of Managed Services- [email protected] Live Chat – https://www.hivelocity.net Phone – 888-869-4678 About Us Our Team Hivelocity is a privately owned company founded in 2002 that serves customers from over 130 countries. We employ just under 100 of the best technicians, engineers and service representatives in the business and maintain a Net Promoter Score above 80. We appreciate you and we appreciate your business. At Hivelocity we understand that our success is directly correlated to our customers’ success. We want your business to grow within our walls and know the better our service is to you, the better equipped you are to thrive. Thank you for your time and business. The entire team at Hivelocity looks forward to serving you. Respectfully, Mike Architetto CEO
Anyone have any prior experience with hivelocity?
Comments
what the fuck
okay @Awmusic12635 you won ... I was almost about to click Post Discussion button.
I think we can expect better behaviour from HiveloCity comparing to Incero.
I used HV about 10 or so years ago and the experience was okay. But I will be looking for a different provider to replace my SpeedyKVM storage offers when they come due because of that providers opinion towards LET users. It was already planned before this announcement however.
Do LET member still banned from INCERO ?
I'd be lying if I wasn't a tad bit concerned. My experience with incero has been nothing short of excellent.
HVC has nothing low end though =(
I had mostly ups (and one or two downs, when they initially raised prices) with Incero, but I had good, stable service, and I was planning on switching to other servers with them, possibly colocated, before my next billing cycle.
Wonder how this is going to affect things...
Hivelocity is pretty nice too, you'll be getting the same level of service -Gordons bullshit now.
This was not part of my experience. Incero always went out of their way to help me.
I can confirm that incero are very helpful to me. I have referred a few managed clients over, and never had an issue.
Interesting, that my explain why the domain has been moved.
Sounds like I'll be looking a little harder at the Virmach Dallas deals for the rest of the day, in the event that I need (or want) to replace my SpeedyKVM server.
I am using incero since 2011 and experience is good with incero. Hope the change will be positive for us. I've heard good thing about hivelocity and my friends is using them from last few years.
If it helps any: I’m not the least bit concerned. I think this is a positive thing for everyone in which there is no loss to be had.
This could be good or bad only time will tell.
‘Ryan and the Incero team’
The end is nigh.
This is good news in my books, Hivelocity has been awesome for all my clients that moved over as Wiredtree refugees when Liquidweb took over them. Especially in the technical support /customer service department. All of my clients that moved over to Hivelocity have been happy with tech support considering the high level of support they were use to at Wiredtree prior.
Though my experience with Hivelocity support is mainly via me being middle man between my clients and Hivelocity. Incero from what I gather/guess has much more dedicated support for their clients who are web hosts/colo and bigger clients than their once of server type clients. I don't have any experience with Hivelocity for colo type clients but if their normal tech support is anything to go by, then you should be in good hands.
Hivelocity isn't LET type pricing though so not sure how that plays out over very very long term considering the email says Incero existing user pricing isn't changing. But what about future clients ? Or is Incero being run as a separate entity with same pricing ?
Oh Hivelocity has AMD EPYC servers too so, you get access to those
Only heard good things about Hivelocity.
Congrats to Steve and team!
Nothing will change, I will continue to go out of my way to help customers.
This wording was removed months ago from https://incero.com, it was also removed from https://SpeedyKVM.com.
I appreciate all the kind words and congratulations. For those of you who are concerned with pricing and how Hivelocity's acquisition of Incero will impact things; first let me just say that our goal is to accelerate growth in Dallas. Our goal is to make our new customers feel welcome and loved, not alienated. We want this acquisition to benefit everyone and be a positive for everyone, including Incero's core customer base. We are not going to accomplish that by coming in jacking up pricing. We always aim to foster our customer's growth and give them reliable solutions that fit within a budget that allows them to be profitable and healthy. We are aware of Incero's pricing model and would not have acquired them with a plan to stop their customers from growing with us. Our new customers should expect more outreach over the coming days, weeks and months...and can always count on an open line of communication with me and the rest of our team. Your success is our success, I never forget that.
Does "Incero team" include Gordon?
@Hivelocity
I'm a former Hivelocity client (left due to lack of funding, and have nothing but good words about Hivelocity. Incero customers are in great hands. Steve and his team are a great group of folks.
Gordon has moved on to other ventures and is no longer at Incero.
I remember I saw the ban last week. But it's good to know we are allowed now
I also expect people from LET behave correctly.
@Hivelocity Let me say first. Welcome to Dallas
Finally, Gordon's out of a good business
If Jeff from billing gone? He added a malicious and false Fraudrecord after I cancelled service because of downtime. Maybe you can do something about that.