WebSound repeated outages
About two months ago, I put in a good word for WebSound. While the box is still decent when it's up and normal, since then there came several long outages. They failed to live up to their "99.9% uptime guarantee" and seems indifferent to that matter. Their "99.9% uptime guaranteed" turned short of 99% (that is, over 7.2 hours of downtime per month) which rendered it unsuitable for any serious hosting.
There was a downtime on Sep 2nd (I thought it was accidental and didn't track how long), and on Sep 19th there was another 3 hours of downtime. On Oct 6th, the node went down another time for about 4 hours, and this time Callum claimed that they've identified the cause and have replaced the faulty hardware.
However, just a day later, on Oct 7th the node went down again for another 4 hours. They said they were still investigating the root of this issue. On Oct 28th, another 4 hours of downtime, still investigating. Today, it went down for another 8 hours (it's up now) and apparently they remained clueless.
There were also periods (as long as 10 hours) right before some outages when the node's performance severely degraded such that it was effectively useless (can't even load the Virtualizor panel). They thought it was due to some users abusing resources which I doubt.
I have created a ticket on each occasion. Some occurred in the midnight (for GMT) and the respond time was longer, but it is still reasonable. It is also understandable that some hardware problems may be difficult to track down, but I am fed up with this "let's put the faulty node back online and see when it bricks again" attitude. Outages have happened too many times.