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URPad leaving Colocrossing and others! - Page 4
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URPad leaving Colocrossing and others!

1246

Comments

  • @sb1 Could I please PM me your ticket ID for I can speak to the support representative who handled it?

  • Chris, My Ticket ID is : # PXT-679-59363

    Please solve my issue. I have a pending node transfer request. The support guy told me it will be done shortly. But 2 days passed. I am really pissed at their service.

  • client area is down again.

  • sb1sb1 Member

    I have to say the orlando vps is really fast

  • ATHKATHK Member
    edited October 2013

    Chris... Can you get someone to look into these terrible upload speeds?

    wget dl.getipaddr.net/speedtest.sh 2>/dev/null -O- | bash

    Testing US locations
    Speedtest from Los Angeles, CA, USA [ generously donated by http://maximumvps.net ] on a shared 1 Gbps port

        Download Speed: 59.35 MB/sec
        Upload speed: 44.25 MB/sec
    

    Speedtest from South Bend, Indiana, USA [ generously donated by NodeBytes ] on a shared 100 Mbps port

        Download Speed: 2.67 MB/sec
        Upload speed: .92 MB/sec
    

    Speedtest from Dallas, TX, USA on a shared 4x1 Gbps port

        Download Speed: 5.50 MB/sec
        Upload speed: 1.51 MB/sec
    

    Speedtest from Chicago, IL, USA [ generously donated by http://vortexservers.com ] on a shared 1Gbps port

        Download Speed: 3.77 MB/sec
        Upload speed: .87 MB/sec
    

    Speedtest from Buffalo, NY, USA on a shared 1 Gbps port

        Download Speed: 2.46 MB/sec
        Upload speed: .54 MB/sec
    

    Testing EU locations
    Speedtest from Tallinn, Estonia on a shared 1 Gbps port
    Download Speed: 1.31 MB/sec
    ^C

  • @grayfuz said:
    client area is down again.

    We are aware of this issue and are currently working on a resolution.

  • @ATHK Could you please private message me? Thanks! :)

  • PM sent, and thank you for finally removing that space from your user name :)

    Thanked by 1ChrisMiller
  • @ChrisMiller thank you for relocating and taking care of my vps :)

    Thanked by 1ChrisMiller
  • @ChrisMiller do you guys answer new tickets first and old tickets later?

    so If I open a new ticket with same contents, will I be answered soon?

  • And Billing is down again......

  • I don't know what is wrong with the Houston 1 node. I have had quite a lot of downtime in the last 2 weeks and upload speeds continue to be bad.

    I have requested cancellation of my service today. However now that Billing is down, I can't track the ticket anymore.. It's quite frustrating really.

  • @neel not like they would answered your ticket within 24+ hours anyway

  • MaouniqueMaounique Host Rep, Veteran
    edited October 2013

    They answered mine in a few hours when needed password reset to billing area, however, after i replied asking the same for solus, was a different story. I gave up reinstalling with debian, i managed to get it working with centos, since I will be moved soon anyway...
    But I will need solus access soon.
    For some reason emails with password reset are not going through.

  • Just try the billing through out the day

  • Billing is down due to a DDOS attack it's also affecting my VPS I managed to get a ticket in 3-5 hours ago.

  • MaouniqueMaounique Host Rep, Veteran

    I thought they have DDoS filtering in LA ?

  • ChrisMillerChrisMiller Member
    edited October 2013

    @MorningIris said:
    ChrisMiller do you guys answer new tickets first and old tickets later?

    so If I open a new ticket with same contents, will I be answered soon?

    I believe your tickets were answered by Randal. Yesterday?

    @neel said:
    I don't know what is wrong with the Houston 1 node. I have had quite a lot of downtime in the last 2 weeks and upload speeds continue to be bad.

    I have requested cancellation of my service today. However now that Billing is down, I can't track the ticket anymore.. It's quite frustrating really.

    The downtime has been caused, by denial of service attacks.

    @Maounique said:
    I thought they have DDoS filtering in LA ?

    We do but the services having issues are in Houston.

  • Apparently. Maybe it's not active yet?

  • @ChrisMiller I will just give up. Good luck...

  • MaouniqueMaounique Host Rep, Veteran

    @ChrisMiller said:
    We do but the services having issues are in Houston.

    So, why not move to LA the infrastructure, I mean billing, control panel...

  • @ChrisMiller - any news on mitigating the attack? one of my VPS's is very very slow, it just took 3 minutes to load the website hosted on it..

  • @RLT_RandalB ? the website boasts 24/7 support, still waiting for a ticket to be answered properly :P

  • @Bubka3 said:
    neel not like they would answered your ticket within 24+ hours anyway

    Here is what they say on the website:

    24/7 Support
    URPad provides US based support technicians ready to assist you, day or night 24/7 every day of the year.

    @ATHK said:
    RLT_RandalB ? the website boasts 24/7 support, still waiting for a ticket to be answered properly :P

    Same here

  • NeoonNeoon Community Contributor, Veteran

    A nother host that doing like OVH, first CentrioHost now URPAD. "You can go to another host, we move awaaay", sounds like its new style now?

    Thanked by 1switsys
  • DomainBopDomainBop Member
    edited October 2013

    Billing is down due to a DDOS attack it's also affecting my VPS I managed to get a ticket in 3-5 hours ago.

    A node I was on got hit by a DDOS attack late Saturday night (yes, a weekend)...first downtime in 6 months.

    The timeline:

    11:30 PM my monitors notify me VPS in unreachable. do a few tests, node is unreachable, looks like an attack
    11:42 PM open ticket
    11.43 PM provider responds to ticket "node is getting hit by a DDOS, we're in the process of mitigating it"
    11:54 PM DDoS attack mitigated

    No this wasn't Burpad, but it was a low end provider (in Miami).

    Moral of the story: some low end providers who advertise 24/7 support and fast response times actually do have 24/7 support and fast response times even on a weekend, and they monitor their servers 24/7 and quickly fix any issues. :)

  • Normally I do get very fast response times.. I dot know they may be busy? It's not hindering my ability to serve my customers that much it's just a pain to have to wait 5 or so minutes for it to connect and push an email through googles SMTP servers..

    Oh that and SSH is painful too..

    I would assume they are busy hence the :P smiley before..

  • causecause Member
    edited October 2013

    billing.urpad.net is up but cannot submit ticket. seems timeout.

  • Got a response to my ticket regarding slow upload / download speeds.

    Hello,

    This was due to some network issue and our upstream provider has already been fixed the issue.So you should now be able to access your server without any issues.

    And the staff member provided a ping for some reason.

    FYI:-

    --- 78.157.202.23 ping statistics ---

    2 packets transmitted, 2 received, 0% packet loss, time 1000ms
    rtt min/avg/max/mdev = 169.695/169.847/170.000/0.439 ms

    Thanks for your understanding.

    That's not even my IP...

  • Issue still unresolved...

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