Centriohost: lousy way to treat a repeat customer
A few minutes ago, after about 3 months being a very satisfied CentrioHost Wildcard AlphaSSL cert customer, I re-entered their site to purchase another cert (for a new domain) and the price has been upped from $10 (which I last saw early this week) to $149...
So I started a "Live chat" with their sales & billing dept to try to figure what was going on; the full transcript is below, but here's a summary:
1) Their representative, "Tiffany J." starts by giving me wrong information (telling me that a wildcard SSL cert can't be purchased for anything less than $100 "anywhere in the world");
2) Then, she tells me to go buy elsewhere when I showed her she was wrong by providing an URL at another reseller that was selling it for $45;
3) Finally she hangs up on me when I wasn't finished talking to her.
This is so ugly (rude and inconsiderate) that I'm posting it here so folks will be advised that trying to do return business with CentrioHost is probably not a good idea... :-/
I mean, it's OK if she or CentrioHost can't do it any cheaper than $149 anymore (never mind the unexplained "internal users only" $100 price), but I don't think it's OK to just tell me to take my business elsewhere, much less hang up in my face when I wasn't finished talking... this is just bad manners.
Chat transcript follows:
System is getting started. [Fri Oct 11 05:49:16 2013]
A representative will be connected, please be patient.
Tiffany J. enters the chatroom.
Tiffany J. 05:49:36
Welcome to Centrio Host - Live Chat 24/7. You are currently at Sales and Billing Solution Department.
Hello, This is Tiffany J. from Centrio-Host... How may I assist you today?
Tiffany J. 05:50:12
Hello, how may I help you?
I've recently (June) purchased an AlphaSSL cert from CentrioHost for $2, I know that it was a super-promo price, and that the normal price was about $10, so I checked your page again last wednesday and it was being charged $10 as expected. Yesterday, I came on to buy a new wildcard certificate (for another domain) and the price has been upped to $149?!
Tiffany J. 05:52:52
2.5$ and 10$ was promotional pricing. There were 5000 SSL certificates sold out for promotional pricing.
Now the pricing is 149$, however for special promotion we kept the price 100$ for internal users.
You mean I can order for $10 if I log in with my account?
Tiffany J. 05:54:41
No you cant. Internal users who are using our service, they can get it for 100$
Not 10$ unfortunately, you cant get wildcard ssl certificate anywhere at world less than 100$
Please check this: https://my.garrisonhost.com/cart.php?a=confproduct&i=1
They are selling it for $45, the same AlphaSSL wildcard cert
Tiffany J. 05:56:25
Is there anything else I can help you with?
I see, in that case please proceed with them.
$149 is the price that AlphaSSL charges directly: http://alphassl.com/ssl-certificates/, it ought to be always cheaper from resellers
Tiffany J. 05:57:17
Have a good day.
The representative has left the conversation. If you have further questions please leave a message: Leave message. Thank you!