Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
Centriohost: lousy way to treat a repeat customer
New on LowEndTalk? Please read our 'Community Rules' by clicking on it in the right menu!

Centriohost: lousy way to treat a repeat customer

Hello folks,

A few minutes ago, after about 3 months being a very satisfied CentrioHost Wildcard AlphaSSL cert customer, I re-entered their site to purchase another cert (for a new domain) and the price has been upped from $10 (which I last saw early this week) to $149...

So I started a "Live chat" with their sales & billing dept to try to figure what was going on; the full transcript is below, but here's a summary:

1) Their representative, "Tiffany J." starts by giving me wrong information (telling me that a wildcard SSL cert can't be purchased for anything less than $100 "anywhere in the world");

2) Then, she tells me to go buy elsewhere when I showed her she was wrong by providing an URL at another reseller that was selling it for $45;

3) Finally she hangs up on me when I wasn't finished talking to her.

This is so ugly (rude and inconsiderate) that I'm posting it here so folks will be advised that trying to do return business with CentrioHost is probably not a good idea... :-/

I mean, it's OK if she or CentrioHost can't do it any cheaper than $149 anymore (never mind the unexplained "internal users only" $100 price), but I don't think it's OK to just tell me to take my business elsewhere, much less hang up in my face when I wasn't finished talking... this is just bad manners.

Cheers,
Vall.

Chat transcript follows:

System is getting started. [Fri Oct 11 05:49:16 2013]
A representative will be connected, please be patient.
Tiffany J. enters the chatroom.

Tiffany J. 05:49:36
Welcome to Centrio Host - Live Chat 24/7. You are currently at Sales and Billing Solution Department.
Hello, This is Tiffany J. from Centrio-Host... How may I assist you today?

Vall 05:49:55
Hi Tiffany

Tiffany J. 05:50:12
Hello, how may I help you?

Vall 05:51:56
I've recently (June) purchased an AlphaSSL cert from CentrioHost for $2, I know that it was a super-promo price, and that the normal price was about $10, so I checked your page again last wednesday and it was being charged $10 as expected. Yesterday, I came on to buy a new wildcard certificate (for another domain) and the price has been upped to $149?!

Tiffany J. 05:52:52
2.5$ and 10$ was promotional pricing. There were 5000 SSL certificates sold out for promotional pricing.

Vall 05:53:57
Now the pricing is 149$, however for special promotion we kept the price 100$ for internal users.
Ah.
You mean I can order for $10 if I log in with my account?

Tiffany J. 05:54:41
No you cant. Internal users who are using our service, they can get it for 100$
Not 10$ unfortunately, you cant get wildcard ssl certificate anywhere at world less than 100$

Vall 05:55:44
hummrmr
Please check this: https://my.garrisonhost.com/cart.php?a=confproduct&i=1
They are selling it for $45, the same AlphaSSL wildcard cert

Tiffany J. 05:56:25
Is there anything else I can help you with?
I see, in that case please proceed with them.

Vall 05:57:11
$149 is the price that AlphaSSL charges directly: http://alphassl.com/ssl-certificates/, it ought to be always cheaper from resellers

Tiffany J. 05:57:17
Have a good day.

System 05:57:25
The representative has left the conversation. If you have further questions please leave a message: Leave message. Thank you!

End of Chat Transcript

«1

Comments

  • TL;DR they're not going to price-match that other provider. Do what she said and take your business elsewhere, why are you even complaining?

  • AnthonySmithAnthonySmith Top Provider

    wait, I read this but it looks like you were expecting a $10 wildcard cert?

    I think it was a bit rude they the way just brushed your off but the reality is they said they cant match the price, what is the point in beating them over the head with it?

  • I just aware about that now from another customer about this thread! What a cheap cunt! We already announce that on sale thread, that the PROMOTIONAL SSL are over, we have 5K SSL on our stock, and all of them sold. Today this person wake up from grave and blaming us to give him another 2$ ssl or, what? If you can find better pricing go elsewhere. We must not give you any 2$ ssl for sure, asshole.

    CentrioHost LLC - Reliable Shared and Multilevel Reseller Hosting Provider since 2007

    15$/yr. SSD Hosting | Free Domain Reseller | SSL Certificates | More ...

  • VallVall Member
    edited October 2013

    @awson said:
    TL;DR they're not going to price-match that other provider. Do what she said and take your business elsewhere, why are you even complaining?

    Short version: because of their rudeness?

    "TL;DR" version: I do think everyone should be civil and show good manners. I certainly expect that from everyone I deal with, specially as a customer, and even more as a repeat customer. Telling me to take my business elsewhere and then hanging up in my face is certainly not good manners. Of course I'm taking my business elsewhere after that, but I think my pals here at LET should know about it.

  • Live chats are usually outsourced though I'm not sure about centrio.

    But there was an offer, it has ended. End of story ?

    We are star-stuff. We are the Universe, made manifest, trying to figure itself out.

  • @CentrioHost said:
    I just aware about that now from another customer about this thread! What a cheap cunt! We already announce that on sale thread, that the PROMOTIONAL SSL are over, we have 5K SSL on our stock, and all of them sold. Today this person wake up from grave and blaming us to give him another 2$ ssl or, what? If you can find better pricing go elsewhere. We must not give you any 2$ ssl for sure, asshole.

    Wow. Just wow. No need for that kind of language, especially coming from a supposed business. Real professional mate

  • @CentrioHost said:
    What a cheap cunt!

    image

    "We are in a prison drama. This is like The Shawshank Redemption, only with more tunneling through shit and no fucking redemption."
  • AnthonySmithAnthonySmith Top Provider

    @CentrioHost said:
    I just aware about that now from another customer about this thread! What a cheap cunt! We already announce that on sale thread, that the PROMOTIONAL SSL are over, we have 5K SSL on our stock, and all of them sold. Today this person wake up from grave and blaming us to give him another 2$ ssl or, what? If you can find better pricing go elsewhere. We must not give you any 2$ ssl for sure, asshole.

    Really... "Cunt" and "asshole", that is how you talk to past/present/future customers in public that make a complaint rather that first try to explain the situation?

    Future credibility factor = 0

  • @CentrioHost said:
    I just aware about that now from another customer about this thread! What a cheap cunt! We already announce that on sale thread, that the PROMOTIONAL SSL are over, we have 5K SSL on our stock, and all of them sold. Today this person wake up from grave and blaming us to give him another 2$ ssl or, what? If you can find better pricing go elsewhere. We must not give you any 2$ ssl for sure, asshole.

    Wow! great show @Centriohost, now you are calling names, and 4-letter ones at that. So being rude to a customer is not just an isolated representative's attitude, it's official policy at your company.

    To repeat what I've said already: I'm not complaining about you not being able to give me the promotion price. I'm complaining about rudeness and bad manners. But now I wonder if you even know what those things are...

    The good part of the story is that everything is getting documented right here in a public forum, so your future customers will be sure to know exactly who they are dealing with; many thanks to you for that.

  • I'm leaving this thread. Thats not my business.

    CentrioHost LLC - Reliable Shared and Multilevel Reseller Hosting Provider since 2007

    15$/yr. SSD Hosting | Free Domain Reseller | SSL Certificates | More ...

  • @raza19 said:
    Live chats are usually outsourced though I'm not sure about centrio.

    See their own "official" response above: seems that rudeness and bad manners (and calling customers 4-letter-word names) is their "official" policy.

    But there was an offer, it has ended. End of story ?

    Nope. End of the story is when the rude and inconsiderate people are shown for what they are, which is happening now.

  • rldowling03rldowling03 Member
    edited October 2013

    @CentrioHost said:
    I'm leaving this thread. Thats not my business.

    I'm confused. Someone's complaining about CentrioHost, and that's your business. How is that not your business? It's exactly your business. Your on damage control now

  • AnthonySmithAnthonySmith Top Provider

    @CentrioHost said:
    I'm leaving this thread. Thats not my business.

    Actually you have directly represented your business here.

  • @CentrioHost said:
    I'm leaving this thread. Thats not my business.

    Sure, this is your right. I'm not even telling to go take your name-calling and rudeness to another thread, because as you see, I have better manners than you.

    But sure I can't say I'm sorry to see you go. Just don't let the door hit your back on your way out :-)

  • @Vall said:

    Few people like hitting axes on their feet I guess bcoz centrio did that just now. I was their happy customer until this thread, now I'll remain vigilant.

    We are star-stuff. We are the Universe, made manifest, trying to figure itself out.

  • @AnthonySmith said:
    Really... "Cunt" and "asshole", that is how you talk to past/present/future customers in public that make a complaint rather that first try to explain the situation?

    Future credibility factor = 0

    Search for them on WHT. Their crediibility factor has been 0 for awhile.

  • @rldowling03 said:

    @CentrioHost said: I'm leaving this thread. Thats not my business.

    I'm confused. Someone's complaining about CentrioHost, and that's your business. > He is that not your business? It's exactly your business

    Seems they just moved into the business of rudeness and name calling, and just didn't update their web page yet (it still shows them in their previous business of selling web hosting and assorted services).

    I wish them luck, perhaps there's even a good market for that :-)

  • Not defending @centriohost but it's amusing to see everyone go crazy because "omggg a provider said a bad word :(((("

  • rds100rds100 Member
    edited October 2013

    The truth is, no matter how rude they are, the next time they have SSLs for $2, most of you would line up to buy again.
    That's the sad trend of the industry, and not just this industry too - the low price seems to be the thing that matters most.

    -

  • cloromorphocloromorpho Member
    edited October 2013

    i have a couple of ssl certs and reseller account with @centriohost, will absolutly never again purchase from him. :-)

    edit: not because of the OP thread, i always knew this was a promo price, but because of the amazingly rude response from the company itself!!!

    Hello, my name is Cloromorpho and i am a LEB addict.

  • NeoonNeoon Member
    edited October 2013

    CentrioHost, your favorite asshole support Hosting Provider! ~ Since 2007

  • VallVall Member
    edited October 2013

    @awson said:
    Not defending centriohost but it's amusing to see everyone go crazy because "omggg a provider said a bad word :(((("

    Well, if you like being called a "c*nt" and an "*sshole" this is certainly within your rights. But I do think (and it seems that I'm not alone) that a business should show better manners than that towards a customer...

  • edited October 2013

    @awson said: Not defending centriohost but it's amusing to see everyone go crazy because "omggg a provider said a bad word :(((("

    ...you do realize the difference between 'saying a bad word' and calling the customer a cunt, right?

  • @rds100 said:
    The truth is, no matter how rude they are, the next time they have SSLs for $2, most of you would line up to buy again.
    That's the sad trend of the industry, and not just this industry too - the low price seems to be the thing that matters most.

    I completely agree. Plus, proving to sales that there is a cheaper certificate wasn't necessary at all, you could've easily purchased from someone else when they told you that there isn't a certificate < $100 when you know there is. Why not just move on? Going on and proving sales wrong plus posting on LET. That's quite an effort.

  • @Vall said:
    Well, if you like being called a "c*nt" and an "*sshole" this is certainly within your rights. But I do think (and it seems that I'm not alone) that a business should show better manners than that towards a customer...

    Did he hurt your feelings? :(

  • @awson said:
    Not defending centriohost but it's amusing to see everyone go crazy because "omggg a provider said a bad word :(((("

    Maybe name calling & swearing are acceptable as being part of business practices where you come from but for me this is a deal breaker because I know I can also be at the receiving end from the same host someday.

    Thanked by 1Vall

    We are star-stuff. We are the Universe, made manifest, trying to figure itself out.

  • cloromorphocloromorpho Member
    edited October 2013

    feeling are not in account here @awson, just profesional courtesy and basic manners when representing your company.

    edit: it is not ok to call a known customer a cunt and asshole...

    Hello, my name is Cloromorpho and i am a LEB addict.

  • @cloromorpho said:
    feeling are not in account here awson, just profesional courtesy and basic manners when representing your company.

    yeah tell that to @CVPS_Chris

  • another prime example of unprofesional and rude people.

    Hello, my name is Cloromorpho and i am a LEB addict.

  • @rds100 said:
    The truth is, no matter how rude they are, the next time they have SSLs for $2, most of you would line up to buy again.

    Please "include me out" of this "most of you". I'm most certainly not doing business with these folks again, not only because of their rudeness and bad manners, but also because when they have such low concern for their reputation as their post here shows, surely worse things can't be far behind (if they are not already happening).

    I'm certainly happy I paid my previous purchase with them via Paypal and so they never had my credit card number. If I had paid with credit card, I would surely be asking my bank to cancel that card and issue a new one right away. Not saying that they would do fraud, but they could be just as "careless" with their data as they are being with their livechat and LET responses, and then who could say what would happen?

    That's the sad trend of the industry, and not just this industry too - the low price seems to be the thing that matters most.

    So we as customers should show @Centriohost and the market at large what we won't stand for... which is exactly what I (and many others here) are doing right now.

    Thanked by 1yokowasis
  • @cloromorpho said:
    another prime example of unprofesional and rude people.

    I'm not relevant, who (bar you) cares?

  • i ment @CVPS_Chris actually... hahah

    Hello, my name is Cloromorpho and i am a LEB addict.

  • VallVall Member
    edited October 2013

    @awson said:
    I'm not relevant, who (bar you) cares?

    Me, and @raza19, and @SegmentationFault, and @rldowling03, and @Infinity580, and @ihatetonyy, and... the list goes on.

    I'm sorry, but it seems you (and the one or two others that seem to think that name calling and rudeness is just the "regular way of doing business") are in a very small minority here...

  • So what's the purpose of this thread? For you to vent or to warn other people?

  • @black said:
    So what's the purpose of this thread? For you to vent or to warn other people?

    @black: why can't it be both? :-)

  • @black the purpose of this thread was outshined by the response of the company itself. :D

    Thanked by 2Vall Abdussamad

    Hello, my name is Cloromorpho and i am a LEB addict.

  • @awson said:
    Did he hurt your feelings? :(

    Nope: I've been offended before, of course. But that does not mean this is "acceptable" or even "normal" as your posts seem to imply.

  • @cloromorpho said:
    black the purpose of this thread was outshined by the response of the company itself. :D

    Haha yeah, that was great.

    @Vall if you actually read through the latest sale thread, you would've seen it coming.

  • @black said:
    I completely agree. Plus, proving to sales that there is a cheaper certificate wasn't necessary at all, you could've easily purchased from someone else when they told you that there isn't a certificate < $100 when you know there is. Why not just move on?

    You, like @awson, seems to miss the point. Again: price matching is NOT the issue, rudeness and lack of basic manners are.

    Going on and proving sales wrong plus posting on LET. That's quite an effort.

    Nope, not a large effort at all. I've benefited mighty from the posts of other folks here at LET, and I wanted to contribute something to help people chose their next provider, in this case by exposing a bad one.

    Also, to paraphrase the famous quote, the only thing that is needed for bad manners, rudeness and un-profissionalism to triumph is for the considerate and professional people to do nothing.

  • @cloromorpho said:
    black the purpose of this thread was outshined by the response of the company itself. :D

    Fully agreed: @Centriohost's response could not be any more QED :-)

  • blackblack Member
    edited October 2013

    You would've already realized this if you read the latest SSL sales thread. It's like telling someone the news from a few days ago, so it seemed like it's more of a personal matter.

    The only thing reason people buy those certificates is because it's cheap and it works. People willingly deal with the risk because they feel like the reward is worth it. That's it.

  • VallVall Member
    edited October 2013

    @AnthonySmith said:
    wait, I read this but it looks like you were expecting a $10 wildcard cert?

    Nope; please read my post again: the price of the cert was just the reason for calling their support, NOT the reason for my complain here at LET. Again, I complained because they were very rude and disrespectful.

    I think it was a bit rude they the way just brushed your off

    Do you really think being literally told to take your business elsewhere and then getting hanged on while you are still talking is "just a bit rude"? What about being called a "c*nt" and an "*sshole"?

    but the reality is they said they cant match the price,

    Nope, they didn't. As the record above shows, they said literally that I should take my business elsewhere, and then hang up on me.

    what is the point in beating them over the head with it?

    The point is exposing how @Centriohost behaves so LET folks are better informed when the time comes for them to chose a provider. And I don't think I'm "beating" anyone "over the head".

    Hope everything is clear for you now...

  • AnthonySmithAnthonySmith Top Provider

    :) honestly I thought this was just a complaint from someone who did not get exactly what they wanted at first (sadly it is common) But I 100% agree with you now they have shown what sort of people they are.

    Thanked by 1Vall
  • spekkspekk Member
    edited October 2013

    @CentrioHost has left this thread, he meant it's not "his problem", when he said "his business", and well that may be true. But calling you a cheap cunt(front) and well an asshole (back) was pretty rude and well I believe I will never do business with this company, I know it's fun for others because your problem is not very important, but imagine having a VPS, losing all your data or a major problem, it won't be very funny anymore when the owner calls you names for complaining.

    Thanked by 1Vall
  • @black said:
    You would've already realized this if you read the latest SSL sales thread. It's like telling someone the news from a few days ago, so it seemed like it's more of a personal matter.

    Please excuse me, but you completely missed my point: this post is not about telling people that @Centriohost sales is over, it's about exposing their bad manners and rudeness (which was completely justified by their own post here, please see above).

    The only thing reason people buy those certificates is because it's cheap and it works.

    See above: not only me, but lots of other LET users seem to think that basic manners and respect should be shown on every professional relationship. Seems only you and two other folks think differently... but of course you are welcome to your opinions, just don't think that they are "right" or even in the majority...

  • @spekk said:
    CentrioHost has left this thread, he meant it's not "his problem", when he said "his business", and well that may be true. But calling you a cheap cunt(front) and well an asshole (back) was pretty rude and well I believe I will never do business with this company, I know it's fun for others because your problem is not very important, but imagine having a VPS, losing all your data or a major problem, it won't be very funny anymore when the owner calls you names for complaining.

    Well put, I could not agree with you more. As I've said, when a company shows such a lack of professionalism when dealing with a customer, then lack of concern to other, much graver matters can't be far behind...

  • @AnthonySmith said:
    :) honestly I thought this was just a complaint from someone who did not get exactly what they wanted at first (sadly it is common) But I 100% agree with you now they have shown what sort of people they are.

    Thanks for getting my point, @AnthonySmith.

  • VallVall Member
    edited October 2013

    @raza19 said:
    Maybe name calling & swearing are acceptable as being part of business practices where you come from but for me this is a deal breaker because I know I can also be at the receiving end from the same host someday.

    Very well put, @raza19. To say nothing about other possible (and, given the above, probable) future harming and deleterious behavior from them, as @spekk has said above.

  • @Vall said:

    @black said:
    The only thing reason people buy those certificates is because it's cheap and it works.

    See above: not only me, but lots of other LET users seem to think that basic manners and respect should be shown on every professional relationship. Seems only you and two other folks think differently...

    Cut that to one other folk, as @AnthonySmith just posted agreeing with my point.

  • @AnthonySmith said:
    :) honestly I thought this was just a complaint from someone who did not get exactly what they wanted at first (sadly it is common) But I 100% agree with you now they have shown what sort of people they are.

    That aspect of Centriohost was apparent from his first offer thread itself. But being an ssl certificate with almost no need of support, I bought two more certificates from him. But I'd not touch his hosting or vps (if he ever advertises them) with a twenty foot pole.

    Thanked by 2AnthonySmith isalem

    C, Bash, Perl, Python, PHP, and JS hobbyist. VPS collector. Blog

Sign In or Register to comment.