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EasyApache 4 Error
Dumbledore
Member
in Help
Hi,
I'm getting following error while provisioning any EA profile. Already tried to update yum, rebuild rpms and updating cpanel. None of them resolving the issue.
Update Error:
Error: Package: ea-apache24-tools-2.4.33-5.5.1.cpanel.x86_64 (EA4)
Requires: libssl.so.1.0.0()(64bit)
Available: ea-openssl-1.0.2n-3.3.1.cpanel.x86_64 (EA4)
libssl.so.1.0.0()(64bit)
Available: ea-openssl-1.0.2o-1.1.1.cpanel.x86_64 (EA4)
libssl.so.1.0.0()(64bit)
Comments
Whoever sold you cPanel is responsible for supporting this.
Just wanted to know if there is an easy fix before contacting cPanel.
cPanel partner if you bought through the partner or cPanel if you bought directly.
It looks like a dependency issue in the repo assuming you didn't do any custom non-repo rpms that could cause grief.
There were some leftover rpms from cloudlinux. But unable to replace it centos one without breaking server. Had to reinstall server from backup.
Hence why you should have contacted the support - they have the right RPMs and know the background story behind it and as could have forced the installation of the right packages with an appropriate switch.
I'd never accepted this resolution on a production server frankly.
They were the ones who told me they are not comfortable uninstalling the cloudlinux rpms and switch to centos as it would break the server.
It was a production server. As apache was already down and the clock was ticking. I had to act fast so deployed a new server and migrated the accounts to that. Now reinstalling old one.
Escalation should be requested - they have team specialising in Cloud Linux including they have Cloud Linux employed support guys working on their helpdesk for resolving CL related issues - that's why support should have been requested by the license provider - it would skip straight to the high tier partner queue. Them being not comfortable is not really an excuse that should fly ;-).
Again, Apache being down on production, on the partner support qualifies as emergency support with a skilled engineer attending the ticket immediately with an option for a phone call.