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Hetzner Forcing Me To Pay Out Of The Cloud Beta Program
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Hetzner Forcing Me To Pay Out Of The Cloud Beta Program

spifeyspifey Member
edited March 2018 in General

I've been a customer for Hetzner for years. Never had one problem until now. I guess I consider myself lucky at this point.

Looks like Hetzner's billing system made the error. But the accounting department is sticking behind the invoice stating that the beta program ended after I applied the cloud servers. Which isn't true as the invoice states in the Description column on the last line.




https://ibb.co/jTj15S
https://ibb.co/kwXokS
https://ibb.co/dwszs7
https://ibb.co/eSEvX7

Thanked by 1newbiemasih

Comments

  • Where are the proofs

    Thanked by 1spifey

    Two things are infinite: the universe and Hetzner; and I'm not sure about the universe.

    -Albert Einstein

  • Attached.> @graphic said:

    Where are the proofs

    Thanked by 1graphic
  • graphicgraphic Member
    edited March 2018

    Invoice from this screenshot https://ibb.co/dwszs7 01/02/18 - 28/02/18.
    As Hetzner said, this server was created on January 30th and the cloud launched officially on January 23.

    This one you have to pay i think.

    All those remaining invoices look like that they charged from 23 January (launch date), thats the reason why only 1.94€ so i can't see any mistake.

    I think you should have cancel them before beta ended.

    Thanked by 1spifey

    Two things are infinite: the universe and Hetzner; and I'm not sure about the universe.

    -Albert Einstein

  • The invoice date on https://ibb.co/dwszs7 is 2 months later.

  • CdoeCdoe Member

    Trying to blackmail company with "I will get this to lowendtalk" lol.

    You were charged for the post-beta usage and it's fine. Why would you keep servers active if you don't want to pay for them? Also if Hetzner would try to prevent this by cancelling your beta servers automatically you would bring this to LET with some data lost thread title.

    Thanked by 3imok spifey Aidan
  • Mr_TomMr_Tom Member, Provider

    Assuming the server has been active since the beta ended I can't see what the issue is? The dates line up with what Hetzner are saying, unless I'm missing something.

    Thanked by 1spifey

    VM Specialist - Custom, managed and storage VM solutions.

  • imokimok Member

    Cdoe said: Trying to blackmail company with "I will get this to lowendtalk" lol.

    They should be laughing at this.

    Thanked by 3spifey WebProject Aidan
  • AnthonySmithAnthonySmith Top Provider

    Yep sorry @spifey I think you have just not fully understood, this is not hetzners fault.

    Thanked by 1spifey

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • spifeyspifey Member
    edited March 2018

    Thanks everyone for your comments. Need to pay the bill. Moderator please close.

  • AnthonySmithAnthonySmith Top Provider

    Your wish is granted!

    Thanked by 1spifey

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

This discussion has been closed.