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What's up with AlienVPS support?
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What's up with AlienVPS support?

No response to any of my support tickets for more than a week. Anyone I can ping from AlienVPS on here?

Comments

  • BlazeMuisBlazeMuis Member
    edited September 2013

    They zapped away

    OT:

    Isn't AlienVPS the same as Alienlayer?
    If so, i have some bad experience with them regarding support, they almost never reply to tickets (this was about a year ago though)

  • I've had a vps there, the $15/year one when they were trying to do a BuyVM, but it failed horribly. A lot of downtime, no support response and double billing. So, good luck with it...

  • irmirm Member
    edited September 2013

    Yeah AlienVPS is terrible.

    As Raymii said, they basically tried to copy BuyVM as far as DDoS filtering went and failed terribly. One day my VPS randomly died and they never responded to ticket so I just ended up doing a chargeback and moving on.

  • My $19/Year VPS with them in New Jersey surprisingly had great uptime. The network was slow though and the node was crowded. Never opened a support ticket with them

  • Had them before. They actually still advertise on lowendbox but if you go to their site they still have a valentines day offer? Maybe if they just leave it up it will be valentines day again shortly? But seriously had a couple of tickets with them before as I had bought shared and vps from them. The only way I ever got them to answer was blowing them up in their offer comments, very poor customer service.

  • I have never used them personally, however over the past year or so we have had many new clients mention that they were coming from AlienVPS because of issues they were having there. I don't think you are alone.

  • I have had three systems with them for two years and they should be voted to have the worst customer support in the business, they arbitrarily disconnect/suspend and turn off servers on a monthly basis, As soon as my term expires I don't plan to ever use them again, I would warn anyone looking for service to steer clear

  • They died then promised to come back earlier with changes. Looks like they died again.

  • Still dead.

  • http://alienvps.com , their foot says over 30,000 twitter follows. Went to www.twitter.com/alienvps ... Only 9 followers...

  • @Cltcam said:
    http://alienvps.com , their foot says over 30,000 twitter follows. Went to www.twitter.com/alienvps ... Only 9 followers...

    http://twitter.com/AlienLayer

  • You can buy Twitter followers

    Anyways, what's weird is my servers have good uptime from AlienVPS. But they don't respond, lol.

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