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You can cancel it within the first 14 days w/o paying
You should get your money back in full since your clearly within 14 days from ordering. Just be sure to cancel the order.
Make sure to cancel the order, not the server. If you cancel the server, you will need to pay for the first month. If you cancel the order (within the first 14 days) you get your money back.
Why you order it in the first place if you do not need it?
As I found out I do not need it right now
Does that means I can do anything for testing within 14 days and cancel the order?
How to do the cancel order process?
Again
the installation takes 10 days to be done, as I have already found another dedicated server for my need.
I thought that 14 days cancel policy is just for their servers in auctions?
Those two are the definition of one of the most disgusting behaviors as a client in web hosting. You are intended to cheat the provider renting a server that you will not use and ask for a refund! Do you think that for a datacenter or a provider, running a whole dedicated server is without cost? Why do you want them to pay the cost for your "fooling around"?
PLEASE, PEOPLE, DO NOT HELP SUCH PERSONS CHAT ON PROVIDERS. THOSE ARE SOME OF THE REASONS THE REST OF US IS HARD TO GET NICE THINGS NOWADAYS !
It should be two weeks for all Hetzner products, since Hetzner is a company based in Germany where you have the so called "Rückgaberecht" which allows you too give stuff back if you're not satisfied.
I am just asking, I did not do anything with the server and also I found out this problem so I ask, it didn't mean I am doing this "Cheating"
Thanks for the help.
what's your problem? Every business has a right to set refund policies. Some don't have that option because there are consumer protection rights.
How is continuing to use a server you wanted to cancel right away just because you can consumer protection?
there are loopholes everywhere. not like a provider don't use tax loopholes or otherwise. Doesn't apply to everyone. If you are a provider than don't offer refunds and if you complain about that; than well you obviously have other problems.
Ah, wrong + wrong = right. I see.
Wat? You admitted yourself that they might not have a choice. Hetzner does not have a choice. To be fair it's not like people are going to get away with abusing that non-choice for long as iirc Hetzner themselves has stated that if it looks like your intentionally getting servers you are going to cancel for full refund they will simply stop doing business with you. Still that misuse incurs costs that other more honest costumers are going to pay for in the long run.
Trump Era
and? every legit business will factor these things into their costs and adjust.
Also the OP is just asking a question and nothing he has typed implied otherwise.
https://hetzner.com/rechtliches/agb
Section 11 -
Sectiom 11.2
Edit: withdrawal can be done from the control panel
Nice excuse for moral foul play. Gotta remember that.
Exactly. As in you and me are going to pay for it while the abuser pays nothing. Wait, why am i repeating myself?
Pretty much implies he intended to get maximum value out of the box when he realized he could postpone canceling for full refund.
what foul play? you saying Trump was elected via moral foul play? Let's not get in a moral high ground like alot of politicians that end up as child predators.
Welcome to REALITY. arguing over semantics and trying to achieve a victory in a forum is hilarious.
What's wrong with that? if he has 14 days to test it than why shouldn't he try it for 14 days when he could change his mind?! Your logic seems to imply that just because I paid for a month and only use 1 day; you can cancel my service abruptly and leave no option for me to use the full month. That's morally ok with you?
@needavps troll on.
look buddy. op asks a simple question. You among another twists his words that deviated from that. Look in the mirror before you call someone a troll.
Lame.
The 14-days "cooling off" period is an European consumer protection policy to protect what's deemed to be the "weak party" of a contract. Unless explicitly stated otherwise, it doesn't even apply in B2B and whenever a "weak part" is missing. Its rationale is different from a "trial period" and IIRC @Hetzner_OL warned that it shouldn't be abused.
lol. no need to tag me in this but @kkiskk ! It's obvious any company can ban you when abusing trials or other benefits.
This. Hetzner has 100,000's of servers which is enough to reliably predict these costs averaged over their transaction volume, and build it into their pricing. So they don't get upset when someone cancels an order if it doesn't happen too often. If you do it too often, they won't accept new orders from you.
...And this is exactly what I said: if a generous policy is being abused, then, the provider will withdraw the policy and accept the legitimate users of it. Aka, if people start acting like OP who has clearly stated that he will cancel not because the server is bad but because he changed his mind and after that, he wanted to benefit from the 14 day grace period, then, offers like that will be more and more rare...
So, behaviors like that is the reason that we have less and less nice things offered...
Maybe client needed it before the ten days?
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I call bullshit.
(E: FUCKING HELL VANILLA)