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Bad experience with Alpharack
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Bad experience with Alpharack

pitungpitung Member
edited January 2018 in Reviews

Am currently having a very bad experience with Alpharack, they have really ruined my business down.
how is it possible like this. my blog can not be accessed, database connection error.
I try to check mysql database, but can not enter the database. i try to check memory usage... 100% memory usage, I can't believed, all my blog down but the memory usage can be 100%, 3 times I send the ticket but no answer until 4 hours,
a very disappointing experience at alpharack for me.
do not use alpharack for your efforts

no matter what you say

«1

Comments

  • That's unfortunate.

  • No way! That can't be possible!

    Thanked by 1dedicados

    Janitor @ Netflix
    CORONAVIRUS ALERT

  • You are aware this is like the 10th thread about "bad experience with alpharacks" right? If you've really been a member since 2015, you should've at least seen 3 threads come by about it.

    Which makes me think: why did you buy it in the first place?

    Thanked by 2hostdare FHR

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

  • Tell me something new. :P

  • jarjar Provider
    edited January 2018

    @teamacc said:
    You are aware this is like the 10th thread about "bad experience with alpharacks" right? If you've really been a member since 2015, you should've at least seen 3 threads come by about it.

    Which makes me think: why did you buy it in the first place?

    Not like it matters who they buy from:

    pitung said: database connection error

    +

    pitung said: 100% memory usage

    +

    pitung said: do not use alpharack for your efforts

    =

    Should be purchasing managed hosting. This is precisely the first lesson everyone learns when they run a CMS on their own cheap server, and immediately blaming the host implies no intent to learn the lesson.

    Asking for advice on how to resolve this issue would be a better choice @pitung. This is something you need to be taking care of rather than waiting for them to tell you that.

    Thanked by 2Aidan PUSHR_Victor
  • WHTWHT Member

    $6 year for 300gb can not go good.

    Thanked by 1hostdare
  • pitungpitung Member
    edited January 2018

    something is wrong with alpharack, besides in alpharack I also rent server in virmach, digital ocean, vultr, FTPit and so far there is no problem

    no matter what you say

  • RayhanRayhan Member, Provider

    Pay low, get low.

    SPUZE LTD - SSD Web Hosting, Domains, Servers & SSL Certs

  • pitungpitung Member
    edited January 2018

    @Rayhan said:
    Pay low, get low.

    could be like that
    hard to believe, all blogs down but 100% memory usage

    no matter what you say

  • jarjar Provider

    @pitung said:
    something is wrong with alpharack, besides in alpharack I also rent server in virmach, digital ocean, vultr, FTPit and so far there is no problem

    I bought three cars and only wrecked one. Is that proof that the third is defective?

    Your software is using your memory, from the sound of it. Highly unlikely that it's the provider when you're facing the single most common problem that people first learn about when they manage their own server. A quick Google search will reveal an incredible wealth of people experiencing the same on every single provider.

    When you're willing to manage your own server, ask us for advice about how to deal with running out of memory.

  • pitungpitung Member
    edited January 2018

    I tried to access the server using bitvise console,
    I do the command

    apt-get update

    it takes 5 minutes to complete the update
    I just use nginx and easyengine autoinstaller with ubuntu 14.xx LTS

    no matter what you say

  • jarjar Provider

    @pitung said:

    I tried to access the server using bitvise console,
    I do the command

    apt-get update

    it takes 5 minutes to complete the update
    I just use nginx and easyengine autoinstaller with ubuntu 14.xx LTS

    If you're out of memory why are you trying to run that?

    Try rebooting first as it's the easiest way to clear out processes and reset their memory usage.

  • RoxanneRoxanne Member
    edited January 2018

    @pitung Alpharacks = terrible provider. :P

    No need to explain... most of us know this. XD

  • jarjar Provider
    edited January 2018

    @Roxanne said:
    @pitung Most of us know that alpharacks = terrible provider. :P

    No need to explain... we know. XD

    How likely would you say this issues is to be caused by the provider?

    Bad or not, you should address problems for what they are, not explain them away with high level explanations that don't even address the problem.

  • Same here! poor management, have had asked for blacklist removal and the ip is yet to be clean (the ip initially assigned was blacklisted and asked the provider to change the ip again, however, the newly assigned ip is blacklisted as well). Can we have poll same as the best provider? but here it should be the worst provider of year XXXX.

  • jarjar Provider

    @crpatel said:
    Same here! poor management, have had asked for blacklist removal and the ip is yet to be clean (the ip initially assigned was blacklisted and asked the provider to change the ip again, however, the newly assigned ip is blacklisted as well). Can we have poll same as the best provider? but here it should be the worst provider of year XXXX.

    Which blacklist?

  • @jarland, baracudda spam.

    Thanked by 1jar
  • jarjar Provider

    @crpatel said:
    @jarland, baracudda spam.

    That sucks, just important enough to matter but not the worst. They're usually good about removal though, unless there's a strong recurring trend.

  • after I post here, it seems there is a response from alpharack, my memory usage to 50% but I have been disappointed with alpharack, because all my blog database become error and can not access.
    i am waiting for my ticket reply from alpharack, but no answer yet

    no matter what you say

  • Yep. the matter is not that much important since for 7 bucks yearly deal. just moved to virmach for emails and staying with alpharacks for the frontend.

  • previously my memory is not up to 70% and all my blogs can be accessed, until I delete some blogs, but suddenly I check with the command free -m
    free memory has become 0.
    I have 2 accounts in alpharack, and the same thing happened to another server a few days ago
    I'm sure this is not a problem with wordpress that I use, because the age of all blogs 2 months since I woke up, and the highest visitor 500 / day.

    while in virmach visitor up to 1k / day, there is no problem, the specifications I use the same as the alpharack server
    now I'm waiting for an answer from the alpharack team

    no matter what you say

  • jarjar Provider
    edited January 2018

    Visitors per day is not a valid metric for memory usage. When your are at 100% memory usage and able to run commands, what processes are using the memory? This may help you get the answer:

    https://www.tecmint.com/find-linux-processes-memory-ram-cpu-usage/

  • @pitung said:

    previously my memory is not up to 70% and all my blogs can be accessed, until I delete some blogs, but suddenly I check with the command free -m
    free memory has become 0.
    I have 2 accounts in alpharack, and the same thing happened to another server a few days ago
    I'm sure this is not a problem with wordpress that I use, because the age of all blogs 2 months since I woke up, and the highest visitor 500 / day.

    while in virmach visitor up to 1k / day, there is no problem, the specifications I use the same as the alpharack server
    now I'm waiting for an answer from the alpharack team

    If you cant manage your own VPS, get shared hosting or a managed vps hosting. If you got hacked or something your CPU usage should also be high.

    "They said it's RAID 5" - geekypixal

  • @vovler said:

    @pitung said:

    previously my memory is not up to 70% and all my blogs can be accessed, until I delete some blogs, but suddenly I check with the command free -m
    free memory has become 0.
    I have 2 accounts in alpharack, and the same thing happened to another server a few days ago
    I'm sure this is not a problem with wordpress that I use, because the age of all blogs 2 months since I woke up, and the highest visitor 500 / day.

    while in virmach visitor up to 1k / day, there is no problem, the specifications I use the same as the alpharack server
    now I'm waiting for an answer from the alpharack team

    If you cant manage your own VPS, get shared hosting or a managed vps hosting. If you got hacked or something your CPU usage should also be high.

    I have more than 4 years managing various servers, kvm, OpenVZ in various service providers.
    but only once experienced like this.
    which is hard to believe for server updates in alpharack took 5 minutes

    no matter what you say

  • jarjar Provider
    edited January 2018

    @pitung said:

    @vovler said:

    @pitung said:

    previously my memory is not up to 70% and all my blogs can be accessed, until I delete some blogs, but suddenly I check with the command free -m
    free memory has become 0.
    I have 2 accounts in alpharack, and the same thing happened to another server a few days ago
    I'm sure this is not a problem with wordpress that I use, because the age of all blogs 2 months since I woke up, and the highest visitor 500 / day.

    while in virmach visitor up to 1k / day, there is no problem, the specifications I use the same as the alpharack server
    now I'm waiting for an answer from the alpharack team

    If you cant manage your own VPS, get shared hosting or a managed vps hosting. If you got hacked or something your CPU usage should also be high.

    I have more than 4 years managing various servers, kvm, OpenVZ in various service providers.
    but only once experienced like this.
    which is hard to believe for server updates in alpharack took 5 minutes

    Four years system administration experience and you don't know how to troubleshoot an OOM server without immediately ticketing the host and citing traffic volume as a metric for what memory usage should be?

    I was trying to be helpful instead of insulting, as insulting is so much more common in LET these days, but you are blindingly ignorant and display a clear preference for remaining so. No one deserves to be called out for that if they're trying to or willing to learn, but you're clearly not interested in learning anything. You should stop hosting your own stuff. I'm not even trying to be rude, just offering my last bit of advice.

    Whether or not the host sucks, they definitely don't deserve this review.

    Thanked by 2AuroraZ Janevski
  • @jarland said:

    @pitung said:

    @vovler said:

    @pitung said:

    previously my memory is not up to 70% and all my blogs can be accessed, until I delete some blogs, but suddenly I check with the command free -m
    free memory has become 0.
    I have 2 accounts in alpharack, and the same thing happened to another server a few days ago
    I'm sure this is not a problem with wordpress that I use, because the age of all blogs 2 months since I woke up, and the highest visitor 500 / day.

    while in virmach visitor up to 1k / day, there is no problem, the specifications I use the same as the alpharack server
    now I'm waiting for an answer from the alpharack team

    If you cant manage your own VPS, get shared hosting or a managed vps hosting. If you got hacked or something your CPU usage should also be high.

    I have more than 4 years managing various servers, kvm, OpenVZ in various service providers.
    but only once experienced like this.
    which is hard to believe for server updates in alpharack took 5 minutes

    Four years system administration experience and you don't know how to troubleshoot an OOM server without immediately ticketing the host and citing traffic volume as a metric for what memory usage should be?

    I was trying to be helpful instead of insulting, as insulting is so much more common in LET these days, but you are blindingly ignorant and display a clear preference for remaining so. No one deserves to be called out for that if they're trying to or willing to learn, but you're clearly not interested in learning anything. You should stop hosting your own stuff. I'm not even trying to be rude, just offering my last bit of advice.

    Whether or not the host sucks, they definitely don't deserve this review.

    now I'm just waiting for an answer from the alpharack team, what's the matter with their services

    Thanked by 1jar

    no matter what you say

  • jarjar Provider

    Exactly :)

  • FHRFHR Member, Provider

    AlphaRack's shared platform sucks, their VPS are not that terrible though. Occasional reboot here and there, but a pretty good performance overall and they're extremely cheap.

    Blaming own (customer) error on a provider is pretty dumb though, and it doesn't matter if you use Treudler or AWS.

    SkylonHost - affordable hourly-billed KVM VPS in Prague, CZ!
    Featuring own high performance network AS202297 | RIPE NCC member | Contact us for IPs/ASNs

  • sureiamsureiam Member
    edited January 2018

    Whats top or htop showing?

    What's eating all the ram?

    Is this a kvm or openvz?

    If kvm have you tried adding swap?

    Have you tried doing a hard drive (IO) speedtest or a wget of a catchfly test file?

    wget -O /dev/null http://cachefly.cachefly.net/100mb.test

    I'm with @jarland on this more info is needed. With that said I have experience with alpharacks and they are bit more utilized than must especially on the bandwidth. However i found their support and billing to be very responsive.

    I would note that it seeing mining exploits related to WordPress has gotten much more rampid recently. You have to be very careful with your WordPress installs. So you have at least IP fail block on the WP-Admin login area? Have you checked logs to make sure WP is also healthy?

    What happens if you just shut down apache or nginx?

    Thanked by 1jar
  • pitungpitung Member
    edited January 2018

    no matter what you say

  • IshaqIshaq Member, Provider

    So.. let me get this straight.

    Since you supposedly have superuser access and can run apt-get update, I'm assuming you're talking about a VPS, an unmanaged one at that, in which case what the hell has this got to do with AlphaRacks? Database errors and memory usage are your own responsibility, if your plan is insufficient you need to upgrade.

    Is this OpenVZ or KVM? If it's KVM you can look at creating a swapfile to temporarily relieve the pressure on RAM but this can be very disk intensive and might get you suspended.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • its very slowly

    "Very slowly" is a great metric, thanks for the valuable feedback.

    Thanked by 1MasonR
  • LeeLee Member

    pitung said: its very slowly

    Running speed tests on an already overloaded VM is not the answer, neither will it give you one.

  • pitung said: I have more than 4 years managing various servers

    Well I guess you've met your match. :)

    pitung said: they have really ruined my business

    I've had several VPS with Alpharacks for a few years now. They work just fine but they are what they are. If your business is going to be dependent on another company then you might want to consider that companie's reputation beforehand.

  • i can't share image here but u can see here https://imgur.com/a/0gCBt

    no matter what you say

  • jarjar Provider

    @pitung said:
    i can't share image here but u can see here https://imgur.com/a/0gCBt

    One has to assume that you're trolling.

  • @pitung said:
    i can't share image here but u can see here https://imgur.com/a/0gCBt

    What exactly is your problem? network error, database error? you are mixing many things altogether.

  • @crpatel said:

    @pitung said:
    i can't share image here but u can see here https://imgur.com/a/0gCBt

    What exactly is your problem? network error, database error? you are mixing many things altogether.

    I had recommended it as one of many other tests. For some reason this is the only thing they've chosen to do. I was trying to determine if they had any bandwidth at least. top would be more helpful though.

  • needavpsneedavps Member without signature

    @sureiam said:

    @crpatel said:

    @pitung said:
    i can't share image here but u can see here https://imgur.com/a/0gCBt

    What exactly is your problem? network error, database error? you are mixing many things altogether.

    I had recommended it as one of many other tests. For some reason this is the only thing they've chosen to do. I was trying to determine if they had any bandwidth at least. top would be more helpful though.

    It's genius. Complain about everything and show proof otherwise but leave it as a link so most people won't click on it.

  • pitungpitung Member
    edited January 2018

    I just prove that alpharack is a lot of trouble, I have proven it, if you do not believe it is not my business.
    I just want this incident to not happen again, and it shows bad quality alpharack

    no matter what you say

  • pitungpitung Member
    edited January 2018

    @crpatel said:

    @pitung said:
    i can't share image here but u can see here https://imgur.com/a/0gCBt

    What exactly is your problem? network error, database error? you are mixing many things altogether.

    many problems in alpharack.
    network error,
    database error,
    and very slowly,
    the first time I added the addons port to 1GB, and what happened?
    still slowly until now

    no matter what you say

  • pitung said: many problems in alpharack.

    Why not admit you made a mistake?

    Thanked by 1jar
  • jarjar Provider
    edited January 2018

    @Ole_Juul said:

    pitung said: many problems in alpharack.

    Why not admit you made a mistake?

    There has to be a time when "not intelligent enough" isn't said in a way that means to upset or unfairly dismiss someone, right? Like if you asked that question to a block of wood, and I responded with that, it would just be a statement of pure fact with no negative intent.

  • WSSWSS Member

    @jarland said:
    There has to be a time when "not intelligent enough" isn't said in a way that means to upset or unfairly dismiss someone, right?

    "Alternative Thinking"

    Thanked by 2Aidan FHR
  • jvnadrjvnadr Member
    edited January 2018

    Thanked by 1jar

    I am here occasionally nowadays, because I really prefer https://talk.lowendspirit.com . You should try it, it is fat-free, delicious with fresh ingredients combined with the deep knowledge of the old chefs!

  • People use Alpharacks mostly because they're penny wise and pound foolish. Complaining about what you get is just an admission of bad judgment.

    Thanked by 3Aidan WSS FHR
  • from op statement ( @pitung )

    • 100% memory usage, it's totally user fault
    • no answer in 4 hours ? even got response for 24hours is still good service
    • database error, network error but you can access the vps and wget download success ? 100% user fault

    yes alpharacks is not the best provider. but in this problem, i agree with @jarland ... that you ( @pitung ) should check your system first

    Thanked by 2Aidan FHR
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