BlueVM closed my paid account without reason, without explanation till now!
This is an odd and awful situation for me.
Yesterday, early in afternoon, I opened a support ticket to my BlueVM account. I have 3 vps with them. The ticket was about a block to the ip from one of the three servers, from Spamhaus. The blocked IP was not caused from my activity, but because Spamhaus did block a whole /24 range of ip's of "Velocity Servers" company, because some other 3 ip's from my range did have spam activities. Probably, BlueVM rent the servers from "Velocity".
My ip is not included in the ip's that did the spamming. My IP was always clear and safe. But unfortunately my ip is included in the /24 range of the Velocity Servers range that Spamhaus blocked them all! What an awful decision from Spamhaus!
I informed Spamhaus 2 days ago, but they didn't respond and they haven't till now unblocked my IP.
So, I decided to inform my provider, BueVM. I hoped that they could solve the problem and unblock my ip or give me another.
When I informed BLUE VM for this problem (I opened ticket ID 839198), they cancelled my account! They didn't give me any explanation, or even inform me that they cancelled my whole account!
I went earlier to their site and opened a new ticket to Sales (the only section that let me open a ticket without an account).
"I cant login to my account and your site says that my account does not exist when I enter my mail for a password reset. My email is [email protected]".
Your account does exist. It was closed. I am finding out why now.
Let us know if you need anything else!
It has been 6 hours and then, I received another response to the ticked I opened from my account that it was closed, saying:
I received this response from them:
All of your services are currently cancelled.
Let us know if you need anything else (!!!!!).
The ticked came to my email, I couldn't even login to my account to read it and response.
It has been almost 14 hours from my initial ticket, and still haven't any answer about the closure of my whole account or the banned ip. Notice that the vps are actually working (I can log in via terminal).
Hope I will get an answer soon and Ishaq solve the problem.
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