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hostmybytes - horrible customer experience
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hostmybytes - horrible customer experience

I can't stress how bad and sleazy this server provider is and I wouldn't recommend if you see them posted on LEB. Just stay away

So I bought myself a server using a holiday discount and it instantly setup the VPS and all was going well. At first I couldn't connect via SSH so I opened a ticket for it and it seemed the server didn't have DNS settings on a brand new image which seemed very odd because i've had probably 20+ VPS in my life and never ran into this problem. I just chucked it up to maybe it was forgot in the building of the latest image.

Second problem I came across is i had bought addons but they weren't being applied to my server so I have to open another ticket about just to get them to add them when that should have happen automatically.

Third problem, I was haven't some major bottlenecking and I was trying to investigate it so I opened a ticket and they turned around and suspended my server with no reason and which i question them about it they said I violated their terms for high CPU. Keep in mind I trying to figure out the bottlenecking so they could have said oh it looks like you are having a high load for your server and I would have went oh okay. I honestly still not believe them because I had top running on another ssh windows and 90% of the time it was idling at 60% CPU usages so if that is high CPU usage then I wouldn't recommend this server if anyone wants to do anything that has a slight load.

Now this all happen in a three day span of having the server in which i bought a whole years worth. I asked for a refund because i guess my load is too high but they refuse to give me one so now I have to put in a dispute with my credit card for a server I had only two days with constant problems.

Really people their customer service took a half a day to response to each of my tickets and out of nowhere they will just rip your server right out from under your feet even when you are trying to work with them about issues you are facing.

Comments

  • What were you doing to figure "bottlenecks" that had you hovering around 60% CPU? Sounds like torrenting to me.

  • @Kavex said:
    it was idling at 60% CPU usage

    That's not idling.

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

  • I registered a HostMyBytes VPS a week or two ago and it's been great. Granted I'm just hosting a website on it but I haven't had any problems.

  • WebProjectWebProject Member, Provider

    @oxidising said:
    I registered a HostMyBytes VPS a week or two ago and it's been great. Granted I'm just hosting a website on it but I haven't had any problems.

    You use your VPS server for normal usage not idling at 60% load :)

    VPS Price Match Guarantee on: All our range of DDOS protected XEN-HVM VPS Plans
    Are you looking for best price for self-managed VPS? See WebProVPS website for more details.
  • KavexKavex Member
    edited December 2017

    @WSS said:
    What were you doing to figure "bottlenecks" that had you hovering around 60% CPU? Sounds like torrenting to me.

    I had some Node stuff running, as well as java program running while testing the server. I haven't used it for anything yet and no it wasn't torrenting. When i asked about the bottle necking and it was indeed cpu usage then that all they had to say but the moment they responded to my ticket they suspended my server. How is that good business practice when i'm testing the load and figuring out the kinks of my server on day two of owning i mind you and too just suspend service when i haven't done anything bad or illegal. The point of buying a 4GB ram server was for developing my node stuff but i guess their CPU is so low grade that it was my mistake in trusting that they would provide a good service.

  • my hostmybytes vps seem to idle with 0.2 load, not sure why

  • @lycide said:
    my hostmybytes vps seem to idle with 0.2 load, not sure why

    People like the OP would be my guess.

    Thanked by 2FrankZ dedotatedwam
  • FrankZFrankZ Member
    edited December 2017

    Based on my past experiences with hostmybytes, I am NOT a fan.
    But at 60% cpu load on that 4 vcore VPS you would be using 2.4 threads of a 8 thread E3 node. That's 30% of the total node CPU, sustained. Can you understand the providers point of view?

    Affiliate link for one of my favorite provider's special offer page

  • Kavex said: Now this all happen in a three day span of having the server in which i bought a whole years worth. I asked for a refund because i guess my load is too high but they refuse to give me one so now I have to put in a dispute with my credit card for a server I had only two days with constant problems.

    So, the server is working but you are not happy because in a dirty cheap vps, you want to use constantly over 60% of the cpu power alone. So, you will open a dispute with your credit card because you are not eligible for refund (as per their TOS says).
    But, of course, you did not even read their TOS before buying, didn;t you? Well, let me help you open your eyes:

    Refunds are available to first-time customers requesting a refund within their first 3 days (72 hours) and have no history of spam or abuse. You are expected to keep your client information up-to-date and accurate. Special promotions packages are not guaranteed to be eligible for refunds, but will instead be considered on a case-by-case basis by management.

    And abuse per their AUP:

    HostMyBytes defines resource abuse as any type of usage that negatively and significantly affects clients on other containers, virtual machines, or within the network.

    You dislike the terms? You think that they are not reasonable? Then, don't buy from them. Did you bought the vps and now you open a dispute? The only horrible here is you, the customer.

  • No i am not a horrible customer, I should be able to use the resources I pay for and all they had to do was tell me that was the problem and I would have fixed it but no they just cancel it without a pep. It's not like i wasn't trying to get to the root of the issues because I was working with them and is the reason why I opened a ticket. You can think what you will but this is not how a business should handle it's self.

    Thanked by 1kkrajk
  • I'm sorry but you're approaching 30% of posts in this thread. Any more and you may find yourself without a thread.

  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire

    The ToS did state that "Services suspended for resource abuse will be reinstated with no additional fee the first time resource abuse has occurred on the client account.", therefore you should be able to restart your service and fix wherever you caused the high load first, limiting your CPU might be a way too.

    Opening a dispute will definitely ends up bad, and no, you don't own the whole CPU ("resources") you pay for, most of them are shared.

    "Everyone you meet is fighting a battle you know nothing about. Be kind. Always."

  • You mentioned yourself?

    @WSS said:
    I'm sorry but you're approaching 30% of posts in this thread. Any more and you may find yourself without a thread.

  • @dzungbb said:
    You mentioned yourself?

    @WSS said:
    I'm sorry but you're approaching 30% of posts in this thread. Any more and you may find yourself without a thread.

    I've ignored you to now. Sorry, but I do not consort with racists.

  • funny is it ... @dzungbb want @WSS to stay way ... but he commenting to him

    back to OP:

    there is something wrong with your app, if use 60% cpu usage when idle. dunno how much when you test it.

  • Just to confirm. It is the last time I @ him.

    @kassle said:
    funny is it ... @dzungbb want @WSS to stay way ... but he commenting to him

    back to OP:

    there is something wrong with your app, if use 60% cpu usage when idle. dunno how much when you test it.

  • @dzungbb said:
    Just to confirm. It is the last time I @ him.

    there is no last, just when happen again :)

  • So I read on their website that from the support desk answers for 15 minutes and solves most problems in 45 minutes.
    I wrote them some pre-sale questions yesterday. It's already been 24 hours and I still have not received a single answer to my tickets.
    I think it's frivolous attitude toward customers.

  • Well in the end a person named Jonathan refunded me so we part with better terms.

    @WSS said:
    I'm sorry but you're approaching 30% of posts in this thread. Any more and you may find yourself without a thread.

    Dude I've been a member longer than you and just because you post a lot doesn't make you better.

    No need to be hateful person

    Thanked by 1Mark_O_Polo
  • @Kavex said:
    Dude I've been a member longer than you and just because you post a lot doesn't make you better.
    No need to be hateful person

    I have the right to hate on whoever I want, there's no need for regdate cockwaving for someone who only posts to bitch about a host who took their hooker money. That's a great thing about this place.

    Anyone who is using 60% of their dedicated CPU timeslices when idling is obviously doing something wrong.

    I would suggest that this should be addressed, but as an official hater(tm), I don't have to do that or suggest alternative hosting. Have a nice refund!

  • @WSS said:

    I have the right to hate on whoever I want, there's no need for regdate cockwaving for someone who only posts to bitch about a host who took their hooker money. That's a great thing about this place.

    Anyone who is using 60% of their dedicated CPU timeslices when idling is obviously doing something wrong.

    I would suggest that this should be addressed, but as an official hater(tm), I don't have to do that or suggest alternative hosting. Have a nice refund!

    Being mean doesn't get you anywhere but best of luck in your 2018

    Thanked by 1WSS
  • If you don't need any help, and I mean ANY help, Dedicenter is actually fine with you using 100% of your CPU- or so it seems, because everyone else on the node sure is.

  • Kavex said: At first I couldn't connect via SSH so I opened a ticket for it and it seemed the server didn't have DNS settings on a brand new image which seemed very odd because i've had probably 20+ VPS in my life and never ran into this problem. I just chucked it up to maybe it was forgot in the building of the latest image.

    Easy to fix with /etc/resolv.conf

    Kavex said: Second problem I came across is i had bought addons but they weren't being applied to my server so I have to open another ticket about just to get them to add them when that should have happen automatically.

    I'm going to assume you bought from https://lowendbox.com/blog/hostmybytes-openvz-vps-from-1-99-month-in-4-locations/

    Want a free month on any of these plans? Well you got it, they stated our readers just need to open a ticket after your order

    Opening a ticket after an order for some upgrade is relatively common on most LEB offers. Just because you feel it should be automatic doesn't necessarily make it something that is automatic. I know with SolusVM, from experience working support, you do have to manually make resource changes when a customer upgrades plans.

    Kavex said: Really people their customer service took a half a day to response to each of my tickets and out of nowhere they will just rip your server right out from under your feet even when you are trying to work with them about issues you are facing.

    Common with race to the bottom budget providers. People are attracted to the option of using it as a platform for something cheap for demo purposes when most "cloud" provider (DO, Vultr) have $5 plans while others are attracted to the option of (ab)using a service for cheap.

    Also try a service first for a month or two before you commit to a one year service. Providers these days are hooking inexperienced people with that old prepayment gimmick.

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • @doughmanes said:

    Kavex said: At first I couldn't connect via SSH so I opened a ticket for it and it seemed the server didn't have DNS settings on a brand new image which seemed very odd because i've had probably 20+ VPS in my life and never ran into this problem. I just chucked it up to maybe it was forgot in the building of the latest image.

    Easy to fix with /etc/resolv.conf

    Kavex said: Second problem I came across is i had bought addons but they weren't being applied to my server so I have to open another ticket about just to get them to add them when that should have happen automatically.

    I'm going to assume you bought from https://lowendbox.com/blog/hostmybytes-openvz-vps-from-1-99-month-in-4-locations/

    Want a free month on any of these plans? Well you got it, they stated our readers just need to open a ticket after your order

    Opening a ticket after an order for some upgrade is relatively common on most LEB offers. Just because you feel it should be automatic doesn't necessarily make it something that is automatic. I know with SolusVM, from experience working support, you do have to manually make resource changes when a customer upgrades plans.

    Kavex said: Really people their customer service took a half a day to response to each of my tickets and out of nowhere they will just rip your server right out from under your feet even when you are trying to work with them about issues you are facing.

    Common with race to the bottom budget providers. People are attracted to the option of using it as a platform for something cheap for demo purposes when most "cloud" provider (DO, Vultr) have $5 plans while others are attracted to the option of (ab)using a service for cheap.

    Also try a service first for a month or two before you commit to a one year service. Providers these days are hooking inexperienced people with that old prepayment gimmick.

    I know it's fixed just editing /etc/resolv.conf but their html5 serial console would disconnect when i tried to edit it with vi so i had to open a ticket about it. I was just shocked it was a problem to begin with.

    Thanks for your kind offer but I'm just going with my normal hosting I've been with them for 4 years now with 3-4 vps running at a time, I was just trying to test hostmybytes system to see if it would work for me but they suspended me so fast. It's a pity because I would have worked with them if they had just talk to me. I think it's a good lesson nonetheless. If it's too good to be true then it most definitely is.

    It was cheap enough i was willing to try a year to see if it was really worth sticking with them.

    I'm going to say this because they eventually tried to patch things up with me (probably due to this post) they might be wonderful for just a LAMP server but anything else you might as well not bother.

  • Unicom said: So I read on their website that from the support desk answers for 15 minutes and solves most problems in 45 minutes. I wrote them some pre-sale questions yesterday. It's already been 24 hours and I still have not received a single answer to my tickets. I think it's frivolous attitude toward customers.

    Support: Tech department, aka, resolving an issue in a proper time manner.
    Pre-sale questions: Sales department. Aka, open on office hours and days. And you waited... 24 hours 2 days before new year's eve without receiving a pre-sales answer?

    You DO understand that your claim is ridiculously wrong, huh? If not, If I were them I would't want you as a client (or if I was any hoster)...

    Thanked by 1doughmanes
  • @jvnadr said:
    You DO understand that your claim is ridiculously wrong, huh? If not, If I were them I would't want you as a client (or if I was any hoster)...

    This same person was crapping all over the recent LEB posts for precisely the same reason.

  • jvnadrjvnadr Member
    edited December 2017

    Kavex said: Dude I've been a member longer than you and just because you post a lot doesn't make you better.

    Being longer -in fact, over 3 years- with just 7 (!) comments and most of them to bash a provider (on an issue that it was mostly your fault) doesn't make you "old member" at all!
    In LET community terms, @WSS is an active member with a lot of shit posting and also a lot of useful comments or tons of help to other members of the community.
    You, on the other hand, are clearly not belonging here - or at least, you are not in a position to play the "long membership card"...

  • WSS said: This same person was crapping all over the recent LEB posts for precisely the same reason.

    He did a typo in his user name, he meant to be uniporn

    Thanked by 1WSS
  • Don't expect responsive sales departments during the holidays. The week of New Year's is to be expected although they should be up front about it. Construction, especially road, does the same thing for about 2 weeks in December.

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • deankdeank Member, Troll

    This is the sort of client I want to avoid.

    There are two things that make Earth spin: Money and PMS.

  • @jvnadr said:

    WSS said: This same person was crapping all over the recent LEB posts for precisely the same reason.

    He did a typo in his user name, he meant to be uniporn

    I didn't know what uniporn was until I clicked on that link! Should I feel bad? (It sounds kind of creative, though.)

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • WSSWSS Member

    @angstrom said:
    I didn't know what uniporn was until I clicked on that link! Should I feel bad? (It sounds kind of creative, though.)

    Really? You've never watched Unisys servers being RACKED and MOUNTED?

    Thanked by 1angstrom
  • I use to have a VPS reseller with HostMyBytes back in 2016. I lasted about 3 days before submitting my cancellation. I was having issues with the WHMCS license that was included and the broken english outsourced staff were of no help. After this experience, I then had issues obtaining a WHMCS license elsewhere as my domain ended up being blacklisted by WHMCS. I was able to have this issue resolved but I've always wondered about how HostMyBytes obtained their WHMCS licenses.

  • WSSWSS Member

    @mmuyskens said:
    I use to have a VPS reseller with HostMyBytes back in 2016. I lasted about 3 days before submitting my cancellation. I was having issues with the WHMCS license that was included and the broken english outsourced staff were of no help. After this experience, I then had issues obtaining a WHMCS license elsewhere as my domain ended up being blacklisted by WHMCS. I was able to have this issue resolved but I've always wondered about how HostMyBytes obtained their WHMCS licenses.

    ..where's the paragraph where you had sex with them?

  • @WSS said:

    @mmuyskens said:
    I use to have a VPS reseller with HostMyBytes back in 2016. I lasted about 3 days before submitting my cancellation. I was having issues with the WHMCS license that was included and the broken english outsourced staff were of no help. After this experience, I then had issues obtaining a WHMCS license elsewhere as my domain ended up being blacklisted by WHMCS. I was able to have this issue resolved but I've always wondered about how HostMyBytes obtained their WHMCS licenses.

    ..where's the paragraph where you had sex with them?

    I tried - but they wouldn't put out.

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