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Prometeus shutting off the service in Dallas, TX
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Prometeus shutting off the service in Dallas, TX

Actually received the email yesterday however I forgot to post it, don't think anyone has posted it yet (guess they have very few customers in the Dallas location)

Dear client,

we are sorry to inform you that the server running your VPS xxxxx with assigned IP xxx.xxx.xxx.xxx will be decommissioned on 2018/01/10.

Please be sure to backup all your data before the 2018/01/10 as no recovery would be possible after that date.

We have added a credit of €xxx to your account as remaining quota of the paid service. This credit will not expire and can be used to order or renew any other service with us.

When you've copied your data please request an immediate cancellation of the service so that it will not billed again in case the renew date is coming in the next days

Thank you!

Prometeus Support Team

The service was good while I was with them so really no complains (didn't actively monitor the uptime nor server performance), however since most of my services with them are in their Dallas location I guess it is time to say goodbye to those little babies. I was a little surprised that they didn't offer migration to Milan as an option to win back some business (probably doesn't really worth the effort to Uncle Sal)

Comments

  • deankdeank Member, Troll

    When a host is cutting you off like that, it means one thing: They weren't making a dime on your package.

    Thanked by 2spammy doughmanes

    I have not created a single thread. Verify it if you dare.

  • Yeah many competitors in Dallas. People are looking something exotic like Hawai, Alaska etc.

  • @WHT said:
    Yeah many competitors in Dallas. People are looking something exotic like Hawai, Alaska etc.

    Tough for them to make good money when they don't own the DC and equipment...

  • RadiRadi Member, Provider

    What offers were they selling? Maybe I can offer some replacements in Dallas?

    4 GB RAM/90 GB SSD/4 TB Traffic/KVM/1 IPv4 for $7/mo only here with coupon code "LET-It-GO".

  • hostdarehostdare Member, Provider
    edited December 2017

    I personally have a few dns servers in Dallas with radi .. no complaints so fa

    Thanked by 1Radi

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • In before ProutOffers..

  • mikhomikho Member, Provider

    I told Mao that I would start offering KVM in Dallas.... shame that they didn't even try....

    Thanked by 1doughmanes
    Get a LES NAT VPS! (or 10) in United States (3), Germany, Bulgaria, France, Norway, Australia (2), Singapore. | -> 500gb NAT Storage
  • WHT said: People are looking something exotic like Hawai, Alaska etc.

    Hardly. Why do you think so many providers are in Dallas? LET might think they're looking or the market is demanding exotic but why do every provider starting up have locations in Dallas? Shutdown could had been to poor marketing, the only reason I knew they offered in Dallas was due to this post.

    Thanked by 1Damian

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • Interesting that the response to this is so much milder than ServerHand, despite being basically the same thing.

    Thanked by 2imok doughmanes
  • lbft said: Interesting that the response to this is so much milder than ServerHand, despite being basically the same thing.

    @Maounique I assume pro-rated refunds are fine for people that don't want credit?

    Thanked by 1Maounique
  • @lbft said:
    Interesting that the response to this is so much milder than ServerHand, despite being basically the same thing.

    How is this in anyway the same thing? They didn’t run a special, accept payment, and then say we can’t honor it.

    Thanked by 1Clouvider
  • clarity_64 said: How is this in anyway the same thing? They didn’t run a special, accept payment, and then say we can’t honor it.

    I think the issue is more with offering credit, it's not quite the same scenario but the principal of credit only is not a good one, I imagine with prometeus being a large long-standing company refunds will be no problem for people that only had the credit with them for Dallas to begin with.

    I am sure Mao will clarify, I have never known iwstack/prometeus to let people down in the past.

    Thanked by 1Maounique
  • clarity_64 said: How is this in anyway the same thing? They didn’t run a special, accept payment, and then say we can’t honor it.

    They at some point ran whichever offers or sold whichever products in that location. Now they've decided to remove those existing products (with less than a month's notice) and the only mention of refunding the pre-paid terms is as an account credit. I assume the time since people started their services isn't as short but beyond that it's a pretty similar situation.

    There's also the arrogance of making it sound like they're doing the customer a favour by not expiring the credit they're receiving instead of the service they paid for.

  • RhysRhys Member, Provider
    edited December 2017

    @doughmanes said:

    WHT said: People are looking something exotic like Hawai, Alaska etc.

    Hardly. Why do you think so many providers are in Dallas? LET might think they're looking or the market is demanding exotic but why do every provider starting up have locations in Dallas? Shutdown could had been to poor marketing, the only reason I knew they offered in Dallas was due to this post.

    Because it's a cheap location to start up in.

  • NekkiNekki Moderator

    They've finally got out, surprised it took this long.

    Thanked by 1doughmanes

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • Rhys said: Because it's a cheap location to start up in.

    Duh, quote the other guy. Not me.

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • lbft said: Interesting that the response to this is so much milder than ServerHand, despite being basically the same thing.

    Nah, totally different, they are withdrawing from a location, not because they offered something unsustainable, are inexperienced, fucked up orders, don't like the Chinese, have no money or have no clue.

    Lots of providers withdraw from locations, this is the polar opposite in trying to make a comparison to serverhand.

    Thanked by 1mfs
  • Lee said: Lots of providers withdraw from locations, this is the polar opposite in trying to make a comparison to serverhand.

    So why only offer an account credit for the remaining paid time? If it's not unsustainable why not match the offer in another location? Why not offer a refund?

  • lbft said: So why only offer an account credit for the remaining paid time? If it's not unsustainable why not match the offer in another location? Why not offer a refund?

    That is something Prometeus need to clarify, and they will when this is seen. You clearly want to make this connect with the ServerHand thread, that wont happen, give them the chance to respond before you try and trash the thread.

  • because incero sucks?

  • maoyipeng said: because incero sucks?

    Do they? I sense a story of you doing something against their terms.

    Thanked by 1ryanarp
  • ryanarpryanarp Member, Provider
    edited December 2017

    I think they are just closing down legacy servers. Not the entire location. Granted this is LET, so lets read into it and come to our own conclusions :)

    Thanked by 1spammy
  • I was a customer of Prometeus for years (well IWstack). I don't like how they handled this at all.

    "Thanks for all the money, but we're kicking you out. Come grab your shit or we'll dump it on the kerb"

    The very least they could do is explain why they are cancelling the service on such short notice, and offer to migrate the instances to another location. Yet another provider has made it to my "never again" list.

    ¦̵̱ ̵̱ ̵̱ ̵̱ ̵̱(̢ ̡͇̅└͇̅┘͇̅ (▤8כ−◦

  • @Maounique will have to show up and spin it into an anti-gun diatribe. I am disappoint he hasn't yet.

    Thanked by 2doughmanes vimalware
  • Where is @Maounique when we need him?!

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • I can if you like and make it convincing. But seriously, Cons and progs suck they could compromise but they don't.

    I am the ban hammer of LET. Fear Me.

  • LeeLee Member
    edited December 2017

    I heard that @Maounique was caught with a Romanian hooker dressed like a Nazi, Uncle Sal found out, fired him. Incero, unsurprisingly, has a clause in their terms about being caught with a hooker dressed like a Nazi and has terminated their services as a result.

    Thanked by 3hostdare WSS doughmanes
  • MaouniqueMaounique Member
    edited December 2017

    AnthonySmith said: @Maounique I assume pro-rated refunds are fine for people that don't want credit?

    This does not affect many people, we had issues with the server (one server, pretty big, true, but not all services), this is why kinda sudden as we were not sure at the time it will be stable again. Moving everyone would have taken long and looked like forced migration, plus some had legacy incero IPs which were obviously not portable, not to mention they were ARIN, even if ours. Better to offer credit so the people have a choice of service or refund.
    For everyone which does not like the credit option, please open a ticket for refund, we already refunded some, i presume most, as this is not exactly news.
    Most people which have service in Dallas are actually old Prometeus customers which asked for an US location too so the credit solution looks like the most sensible one which can be handled automatically. As i said, of course, if you would like a refund, we will do that, just open a ticket and let us know.
    I was busy with it this is why I wasn't here last 48 hours or so.

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • jvnadrjvnadr Member
    edited December 2017

    Credit or refund offered, possibility to move service to another location using those credits, plus plenty of time (almost a month) to deal with... I could not think of a better handling from a hosting provider, about an unstable server. Kudos @Maounique !

    Thanked by 1Maounique

    I am here occasionally nowadays, because I really prefer https://talk.lowendspirit.com . You should try it, it is fat-free, delicious with fresh ingredients combined with the deep knowledge of the old chefs!

  • Actually, we would have had to make it more clear the refund option is available upon request (OK, mention it in the first place), but we presumed this is implicit, we never did otherwise and our customers know it.

    Thanked by 2lbft ryanarp

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • They are somewhat funny in my story. After wable changed to hourly billing, their system won't allow you to pay if the bill is less than 1$.So they terminate my account for not paying the bill.

    @Lee said:

    maoyipeng said: because incero sucks?

    Do they? I sense a story of you doing something against their terms.

  • ramnetramnet Member, Provider

    @Lee said:

    maoyipeng said: because incero sucks?

    Do they? I sense a story of you doing something against their terms.

    No, he is right. It's not very hard to be better than Incero.

    Thanked by 1Lee
  • KuJoeKuJoe Member, Provider

    AnthonySmith said: the principal of credit only is not a good one

    It depends. Pulling a "here's credit to purchase something more expensive" is much different than "here's credit that you can use to re-order the same service in a different location at the same price". In some cases I'd prefer account credit over just telling me "your service is moving here" so I can downgrade if needed since my resource needs sometimes depend on the location.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
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