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BuyVM can you please bring back the self fund option in your panel
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BuyVM can you please bring back the self fund option in your panel

Hey @Francisco,

So yesterday I went ahead and ordered 1gb slice that I needed to setup a Postegresql developer box for a project I'm working on. And hold and behold, again that stupid maxmind anti-fraud protection that I had to go through the first time. I get it, the first time it must be done to protect you from fraud, but a second time, or third-time, or fourth-time is fucking annoying.

The only thing that I had hope was your self fund billing option you had which I used once, and didn't go through your stupid maxmind and got my account loaded with $15. Now, that you have removed it I can't even order anything new without going through the motion of getting my order marked as fraud, explaining to the same person again the same reason why there is a discrepancy between my billing address on my verified paypal account and the IP on another continent that I'm ordering from.

I have already explained on the first ticket that my current ip is from Italy but my billing address is from YOLO California. I cannot change my billing address to a different country on my paypal account, because it is an American paypal account. So what your billing support is asking me to do is impossible.

Trust me I tried to get a replacement debit card by changing my address to where I'm currently residing, it is not possible.

Your service is lovely, I love your tech support whenever I encounter an issue, and the VM has been running smoothly as I use it daily for python developing.

However, your billing support and restrictions is lacking severely and I would rate it 1/10, the worst I have encountered. If it wasn't for your superb pricing and product you are offering I wouldn't have even opened a ticket and bothered to buy a VM and would have gone to Linode or something else.

Please, just put your self fund option back. I hate opening a ticket just to order a new VM when I need it.

I must go and build my own little spot on the internet.

Comments

  • hostdarehostdare Member, Provider
    edited December 2017

    They are known to strict to such issues as they have policy and terms regarding that to protect from fraud or such . This is how they operate for many years. Francisco has posted about this 200 times at least in forums haha

    maybe try another hosting then ?

    Thanked by 1IAlwaysBeCoding

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • @hostdare said:
    They are known to strict to such issues as they have policy and terms regarding that to protect from fraud or such . This is how they operate for many years.

    maybe try another hosting then ?

    I think the point is that he's been vouched for in the past and thus shouldn't need to go through the process each time he creates a new order. Switching to a more lenient provider would be at the cost of reliability and the level of service BuyVM offers.

    HTTP/1.1 301 Moved Permanently

  • @MasonR said:

    @hostdare said:
    They are known to strict to such issues as they have policy and terms regarding that to protect from fraud or such . This is how they operate for many years.

    maybe try another hosting then ?

    I think the point is that he's been vouched for in the past and thus shouldn't need to go through the process each time he creates a new order. Switching to a more lenient provider would be at the cost of reliability and the level of service BuyVM offers.

    This, and if it is not possible because @Francisco doesn't have access to modify maxmind, then he should bring back the self fund option through the panel which he does have access too.

    I'm not sure why he removed it, when it worked flawlessly for me. @Francisco offers a really good product at a superb price, plus the cpu speed on the vms is 3.5ghz+. That's a lot better than 2.0ghz+ from digital ocean or 2.4ghz+ from Linode.

    I must go and build my own little spot on the internet.

  • RhysRhys Member, Provider
    edited December 2017
  • That is the whole point of my thread, I don't want to open a ticket explaining to the same person why my IP doesn't match.

    I must go and build my own little spot on the internet.

  • RhysRhys Member, Provider

    @IAlwaysBeCoding said:

    That is the whole point of my thread, I don't want to open a ticket explaining to the same person why my IP doesn't match.

    You can always just ask to talk to franfran.

    Thanked by 1IAlwaysBeCoding
  • qpsqps Member, Provider

    @IAlwaysBeCoding Why not just open a ticket with this request and ask them to kick it over to Francisco?

    QuickPacket - Charlotte, Los Angeles, Chicago, Manchester UK

  • ArchArch Member, Provider

    I can't speak as to which gateway BuyVM uses, but I know for us we had to remove the adding funds feature when we switched to 2checkout for accepting credit/debit payments. Their ToS forbids us from allowing clients to do this. Maybe BuyVM had a similar issue, or maybe it's just fraud prevention.

    Thanked by 1hostdare

    https://archhosting.net/ - Arch Hosting - Los Angeles & Amsterdam KVM starting at $3.50/mo.

  • hostdarehostdare Member, Provider

    Arch_Liam said: maybe it's just fraud prevention.

    Yes it is to prevent people from using hacked cards and such stuff . We did disable it previously when using 2co

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • jaja, que pendejo.

    que necesitas? yo si puedo pedir directo xD

    Nothing for the moment

  • @dedicados porque no te vas a ver si ya puso la marrana.

    I must go and build my own little spot on the internet.

  • tu dime mejor! jaja

    ya en serio, porque uno usas una vpn para estar en los angeles, en vez de tu ip de Italia.

    Nothing for the moment

  • Hi OP, I know it'll be shady, but, have you tried to place your payment using a VPN to get a US IP? It might allow the checkout to pass, but probably Paypal will complaint and ask for some extra verification (probably thru a code send to your phone)

  • @dedicados said:
    tu dime mejor! jaja

    ya en serio, porque uno usas una vpn para estar en los angeles, en vez de tu ip de Italia.

    No pos ta cabron porke wacha si uso un vpn y despues me cachan que estoy usando un vpn, pues me la van hacer mas de pedo y me voy a meter en otro rollo.

    Sere mamon , tendre un osico como nadie mas, hare encabronar al pinchi gringo de LET que se la pasa todo el dia posteando pendejadas y mamadas, pero yo no soy culero cuando se trata de hacer negocios. Yo soy un hombre honesto y honrado como los pocos que restan en el mundo.

    Ahi nos vidrios compa, necesito regresar a la chinga tengo un monton de jale que terminar.

    I must go and build my own little spot on the internet.

  • @Oseri said:
    Hi OP, I know it'll be shady, but, have you tried to place your payment using a VPN to get a US IP? It might allow the checkout to pass, but probably Paypal will complaint and ask for some extra verification (probably thru a code send to your phone)

    Well they got me fucked up if I have to do that, because check this out if I use a vpn then later on they catch me using one, then later on they will start asking all sort of questions why I was behind a vpn and will get me in a bigger mess.

    I know that I am a smartass sometimes, might have a big mouth like nobody else, might make that fucking gringo from LET that spends all day on LET posting bullshit and stupid shit, but I'm not that kind of shady person when it comes to doing business. I'm an honest and humble person, like the few that are left in this world.

    I'll catch you guys later, I have to return to all this work I have pile on that I have to finish.

    I must go and build my own little spot on the internet.

  • hzrhzr Member, Moderator

    Oseri said: Hi OP, I know it'll be shady, but, have you tried to place your payment using a VPN to get a US IP? It might allow the checkout to pass, but probably Paypal will complaint and ask for some extra verification (probably thru a code send to your phone)

    best way to get taken out back and kicked in the balls repeatedly by a horse for being a retard

  • yeah use Hola, worth a try next time...

    Smir

  • netomxnetomx Member, Moderator
    edited December 2017

    Mexicans being Mexicans

    image

  • no entendí ni la mitad...

    Thanked by 1inthecloudblog
  • IAlwaysBeCoding said: I am a smartass sometimes

    You're not.

    IAlwaysBeCoding said: might have a big mouth

    You do.

    IAlwaysBeCoding said: might make that fucking gringo from LET that spends all day on LET posting bullshit and stupid shit,

    Hah, @WSS, I knew this was you right away.

    Thanked by 1pluush
  • edited December 2017

    @Lee Brah! why do you have to be calling the guy who has la migra on speed dial? He is gonna round up all of the mexicans on these thread and report them back to Mexico lindo y querido.

    That's bad, that's bad, that's bad!

    I must go and build my own little spot on the internet.

  • Everyone forum has that one guy, LET has @WSS

  • edited December 2017

    @Lee said:
    Everyone forum has that one guy, LET has @WSS

    Exactly, and because I confronted him head on when I first arrived here, he thought this was a re-reg. Because he thinks his attitude is so unique, that how would I know who he was, as if a new-comer can't see his name on almost every single thread and the shit he posts. I told him so many times that I've been members on so many forums for 14 years, there is always a @WSS that uses a forum for his personal dumping zone.

    I must go and build my own little spot on the internet.

  • deankdeank Member, Troll

    Interesting, the thread started with BuyVM in topic but it's now somehow about WSS and the guy hasn't even posted, yet.

    Thanked by 1netomx

    "Jarland is stupid."

  • FranciscoFrancisco Top Provider
    edited December 2017

    Arch_Liam said: it's just fraud prevention.

    Exactly.

    The "Add Funds" option doesn't run any fraud modules against the transaction, so we ended up having cases where someone would signup for a small service and be clean, and then they would add $XXX to their account with a stolen credit card or similar.

    You're welcome to ticket billing and Karen will create a topup invoice for you.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • Plus dealing with people who added funds and want to withdraw them are a pain also.

    Thanked by 1netomx

    How to clean up a questionable reputation: throw the kids some BF/CM offers.

  • rivermiguerivermigue Member, Provider

    El gringo de LET jajaja

    Att. Miguel Rivera
    TempleServers.com Debian WebHosting | Nginx | Apache | Daily backups
    KVM and OpenVZ virtualization in Germany and Canada. A registered trademark of Breinz S.A de C.V NIT: 0614-051216-105-5

  • FranciscoFrancisco Top Provider

    @doughmanes said:
    Plus dealing with people who added funds and want to withdraw them are a pain also.

    Users get a single time for a refund from us and that's on the initial order. Any cancellations after that are normally account credit, so it would've applied here too.

    Francisco

    Thanked by 1doughmanes
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • lf "la migra"

    lol

  • Oh interesting, I didn't realize add funds wasn't fraud checked, which I guess explains why I've had so little trouble with it. I use add funds simply because it helps be sure I won't run into drama due to hassles with fraud checks at the moment a service has to be renewed. I guess I'll open a ticket next time my balance starts getting low.

    I've gotten pretty annoyed with needing someone else's permission (the card company's etc.) to spend my own money, i.e. getting transactions declined because some algorithm thought a purchase looked shady when it was perfectly good (happens all the time with overseas purchases). I think the law in the US is that a credit card holder can be liable for up to $50 of card fraud (against stolen card, say) and the bank is responsible for the rest, but in practice almost all card issuers waive the $50 so the cardholder is liable for $0. That means very aggressive checks against even tiny transactions like when I tried to order $10 of electronics from Aliexpress and got my account blocked.

    I wish there was something I could sign saying I want to be on the hook for the $50 myself, so if someone steals my card and runs a bunk $10 charge, I have to pay for it. In return I want all the checks to be turned off for these small transactions unless I've reported the card stolen. Of course I still want them to do the checks for say a $1000 transaction, but even then, if something goes wrong I still have to pay the first $50.

    This non-reversability does more to make cryptocurrency attractive to me than any of the cyber rebel anonymity / tax evasion stuff. In fact it would be great if the IRS issued its own crypto currency so people could use it with the IRS knowing it was completely above board.

    Thanked by 1uptime

    #lexit spread the word.

  • @willie said:
    In fact it would be great if the IRS issued its own crypto currency so people could use it with the IRS knowing it was completely above board.

    Are you feeling ok today?

    Thanked by 2willie pluush
  • VirMachVirMach Member, Provider, Top Provider

    If only WHMCS used some common sense...

    It's just completely insane how they handle orders, invoices, fraud checks, and everything related.

    • Customers can bypass fraud checks by depositing funds
    • Customers can select one payment method and then switch over and the order doesn't update, or you can disable them switching over... and they have to contact you to switch over, but you can't switch over the payment method of the invoice/order either, but only for their entire account
    • Customers cannot use two methods of payment properly and until recently this also caused major issues when they switched over between two billing agreements
    • There's no built-in option to properly bypass fraud check for methods like Bitcoin, and the way the system is built module developers can't 100% properly do it either
    • There's no way to disable fraud checks based on user groups, in case you want to whitelist certain customers, whitelist users individually, or disable fraud checks based on customer age or any useful factor.
    • Credits auto-applying to invoices also happens when the invoice gets marked as fraud and cancelled, so customers misplace their money
    • Customers can't remove their own cancellation requests (at least give an option on automated provisioning modules?) and if an admin removes it, they may either have to manually generate an invoice, do nothing, or uncancel an invoice based on the specific situation instead of it being handled
    • Customers can't change their own terms, and as far as I know they can't disable their own automatic payments processing in their account settings
    • You can't change the default text for "fraud" orders status so sometimes customers get offended and think you're literally saying they're committing fraud when it could just be "declined."
    • There's no way to properly refund double/triple payments within their system. The invoice refunds one payment, then it gets confused and says you cannot refund above the amount even though you also received above the invoice amount.
    • AFAIK, there's no notification to customers that there was an overpayment and it has been automatically deposited to their store credit, and there's no system preventing customers from double clicking payment/add funds buttons or to prevent duplicate payments.
    • There's no good way to combine fraud checks, hook into fraud checks, or run fraud checks after the customer has already paid and the system has more information.
    • When an order gets marked as fraud it counts against the stock level, meaning something can go out of stock for someone trying to order 10x in a row and there's no good way to put it back in stock properly, other than manually cancelling all fraud orders.

    Sorry if there's any errors, just what's coming to mind off the top of my head. It also doesn't help that their system is all ioncubed, the API is lacking, and they don't take any feature requests seriously. Plus most the time when something is done insanely bad, they just say it's working as intended.

  • FranciscoFrancisco Top Provider

    A lot of those can be fixed with hooks (I know since we built hooks for them).

    It's not a great system, some day I'd like to find the time to build something else.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @VirMach said: If only WHMCS used some common sense...

    One sees that you have experience with WHMCS. :-)

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • MikePTMikePT Member, Provider

    @Francisco said:

    Arch_Liam said: it's just fraud prevention.

    Exactly.

    The "Add Funds" option doesn't run any fraud modules against the transaction, so we ended up having cases where someone would signup for a small service and be clean, and then they would add $XXX to their account with a stolen credit card or similar.

    You're welcome to ticket billing and Karen will create a topup invoice for you.

    Francisco

    We had to disable it for similar issues on mxroute.io, not only that, but also because we can't justify it in accounting... :|

  • @VirMach said:
    If only WHMCS used some common sense...

    It's just completely insane how they handle orders, invoices, fraud checks, and everything related.

    • Customers can bypass fraud checks by depositing funds
    • Customers can select one payment method and then switch over and the order doesn't update, or you can disable them switching over... and they have to contact you to switch over, but you can't switch over the payment method of the invoice/order either, but only for their entire account
    • Customers cannot use two methods of payment properly and until recently this also caused major issues when they switched over between two billing agreements
    • There's no built-in option to properly bypass fraud check for methods like Bitcoin, and the way the system is built module developers can't 100% properly do it either
    • There's no way to disable fraud checks based on user groups, in case you want to whitelist certain customers, whitelist users individually, or disable fraud checks based on customer age or any useful factor.
    • Credits auto-applying to invoices also happens when the invoice gets marked as fraud and cancelled, so customers misplace their money
    • Customers can't remove their own cancellation requests (at least give an option on automated provisioning modules?) and if an admin removes it, they may either have to manually generate an invoice, do nothing, or uncancel an invoice based on the specific situation instead of it being handled
    • Customers can't change their own terms, and as far as I know they can't disable their own automatic payments processing in their account settings
    • You can't change the default text for "fraud" orders status so sometimes customers get offended and think you're literally saying they're committing fraud when it could just be "declined."
    • There's no way to properly refund double/triple payments within their system. The invoice refunds one payment, then it gets confused and says you cannot refund above the amount even though you also received above the invoice amount.
    • AFAIK, there's no notification to customers that there was an overpayment and it has been automatically deposited to their store credit, and there's no system preventing customers from double clicking payment/add funds buttons or to prevent duplicate payments.
    • There's no good way to combine fraud checks, hook into fraud checks, or run fraud checks after the customer has already paid and the system has more information.
    • When an order gets marked as fraud it counts against the stock level, meaning something can go out of stock for someone trying to order 10x in a row and there's no good way to put it back in stock properly, other than manually cancelling all fraud orders.

    Sorry if there's any errors, just what's coming to mind off the top of my head. It also doesn't help that their system is all ioncubed, the API is lacking, and they don't take any feature requests seriously. Plus most the time when something is done insanely bad, they just say it's working as intended.

    Most of those can easily be handled with hooks as Francisco mentioned or template edits, WHMCS is highly customizable - much more than anyone thinks ;)

  • Puñeta.

  • WHMCS - Because what choice do you have? (tm)

    wget https://s.flamz.pw/dl/bench.sh && bash bench.sh

    curl https://s.flamz.pw/analytics/bench/stats.php

  • ClouviderClouvider Member, Provider

    @FlamesRunner said:
    WHMCS - Because what choice do you have? (tm)

    Hostbill

    Clouvider Limited - Leading Hosting & Connectivity Partner || Dedicated Server Sale from £39/m - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | US, UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • Just give BoxBilling a try, you'll learn to quit bitchin' and be happy with WHMCS.

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