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UltraVPS help

baifvai0913baifvai0913 Member
edited November 2017 in Help

[pd #1330279] Request to transfer the VPS node

I have bought the wrong machine room, I want to change to the Los Angeles machine room, but the customer service obstruction, the special request help, please help me, thanks.

Dear thank you for your mail! > I just change a machine room, is it so difficult? And I've already paid > for it. I just need to open an order and give it to me. What else do I > have to pay? What's the point? I am sorry, but changing the location (data center) is currently not possible. This is due to technical reasons, as my colleague wrote before. Also our black friday offers are not available any more. New orders for our black friday offers cannot be placed any more. You can order our regular vps plans, if you like: https://www.ultravps.eu/en/ Please do not hesitate to ask if you have further questions. Kind Regards, Cajus Korn [new] Follow us on Twitter: https://twitter.com/proviservice -- Bradler & Krantz GmbH & Co. KG, Kurt-Schumacher-Platz 8, 44787 Bochum AG Bochum HRA 4523, Geschäftsführung: Daniel Bradler, Joachim Krantz Komplementärin: B&K Verwaltungs GmbH, Amtsgericht Bochum HRB 7849 Telefon: +49-234-6870390 Telefax: +49-234-68703955

Dear as already said, a migration is not possible and our BlackFriday offers have ended, I'm sorry for the trouble. However, you can apply for a refund via our control center if you are not satisfied https://my.virtualhosts.de Please do not hesitate to ask if you have further questions. Kind Regards, Andreas Girlich [new] Follow us on Twitter: https://twitter.com/proviservice -- Bradler & Krantz GmbH & Co. KG, Kurt-Schumacher-Platz 8, 44787 Bochum AG Bochum HRA 4523, Geschäftsführung: Daniel Bradler, Joachim Krantz Komplementärin: B&K Verwaltungs GmbH, Amtsgericht Bochum HRB 7849 Telefon: +49-234-6870390 Telefax: +49-234-68703955

@UltraVPS

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Comments

  • what did i just read

    Thanked by 1brueggus
  • I think he wants to change locations, but they don't allow it... And the BF offer is finished, so he can't order more...

  • mkshmksh Member
    edited November 2017

    Be a nice guy and just take that refund they offered you.

    Thanked by 2ehab webcraft
  • @mksh said:
    Be a nice guy and just take that refund they offered you.

    This.

  • paypal dispute is coming fast if not already disputed ..OoOoo yeah :D

  • This is why the GFoC exists.

  • First open Paypal dispute, and afterwards open a support ticket.

  • Another gibberish thread......

    Easy Website Backup Script: easybackup Extremely affordable FTP backup storage: 1Fichier

  • I'm guessing he ordered a storage vm that is not offered in their lax location.

    When the cat is away the mouse is alone - dyu

  • @quick said:
    First open Paypal dispute, and afterwards open a support ticket.

    be nice to some providers at least for once :)

    Thanked by 1quick
    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • @baifvai0913 said:

    ask to cancel service and ask for refund.

    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

  • @mksh said:
    Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

    he will lose.

    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • @ehab said:

    @mksh said:
    Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

    he will lose.

    Yes but do you think he knows that or it would stop him?

  • if he came here for advise then i expect him to at least wait until couple of advises match... if he is in a hurry then no matter what we say won't stop him.

    • do not prepay > 1 year and check for reviews/support
    • only use monthly from a provider operating < 1 year 🍆
  • Yeah, one would hope so but with the crappy copy/paste, usual gibberish and zero replies after repeatedly being told to take the refund i would not count on it being one of those rare reasonable threads.

  • I guess @UltraVPS would not even fight a dispute but instead refund and be done. there usualy is no point in fighting over 20 bucks from any unsatisfied customer (regardless of stupid reasons) like some providers seem to prefer...

    most recommended Provider: First-Root KVM Power-Edition /w SSD
    UltraVPS.eu KVM in US/UK/NL/DE: 15% off first 6 month | Netcup VPS/rootDS - 5€ off: 36nc15279180197 (ref)

  • @UltraVPS if you're reading this, I suggest just refunding immediately with a polite note instead of dealing with the weirdness.

    Thanked by 1fat27

    #lexit spread the word.

  • what do you want???

  • @vpsbuluo said:
    what do you want???

    A pretty girl with blonde hair, a winning smile, perky tits, and a huge veiny cock. How about you?

    Thanked by 2AuroraZ Nekki
  • so... a shemale it is!

    @WSS said:

    @vpsbuluo said:
    what do you want???

    A pretty girl with blonde hair, a winning smile, perky tits, and a huge veiny cock. How about you?

    Thanked by 1ThracianDog
  • @Hxxx said:
    so... a shemale it is!

    @WSS said:

    NO.. A GIRL! WEREN'T YOU LISTENING!?!

  • A "girl" is such a loose term with all the Millenials these days.

  • @ThracianDog said:
    A "girl" is such a loose term with all the Millenials these days.

    Very very true. On the other hand does it really matter? I mean 24 beers in and they all look good.

    Catch me over at Primary DNS. If you want to chat I am done with this cesspool.

  • @AuroraZ said:

    @ThracianDog said:
    A "girl" is such a loose term with all the Millenials these days.

    Very very true. On the other hand does it really matter? I mean 24 beers in and they all look good.

    ..I swear Emma Watsons' chin makes me think "Dude" half the time. The lesbian haircut didn't help at all, either.

  • @WSS said:

    @AuroraZ said:

    @ThracianDog said:
    A "girl" is such a loose term with all the Millenials these days.

    Very very true. On the other hand does it really matter? I mean 24 beers in and they all look good.

    ..I swear Emma Watsons' chin makes me think "Dude" half the time. The lesbian haircut didn't help at all, either.

    I agree man, but it wasn't my show. I am more along the lines of Scarlett Johansson as Black Widow kind of guy. To each his own though.

    Catch me over at Primary DNS. If you want to chat I am done with this cesspool.

  • @AuroraZ said:
    I am more along the lines of Scarlett Johansson as Black Widow kind of guy. To each his own though.

    Thanked by 1AuroraZ
  • @kendid said:
    I think he wants to change locations, but they don't allow it... And the BF offer is finished, so I just need to change a machine room.

    Yes, as you said, but I have paid for it. The customer service asked me to reorder the order. The price is different. I only need to change the machine room. The customer service refused.

  • @mksh said:
    Be a nice guy and just take that refund they offered you.

    I only need to change the machine room. The customer service refused. no loss to them. What's the matter?

  • @emre said:
    paypal dispute is coming fast if not already disputed ..OoOoo yeah :D

    I won't dispute paypal. The paypal dispute is a bad habit. I just need to change a machine room.

  • @WSS said:
    This is why the GFoC exists.k

    Ah, what happened?

  • @mksh said:
    Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

    I don't have a paypal dispute. I'm a good buyer.

  • @ehab said:
    if he came here for advise then i expect him to at least wait until couple of advises match... if he is in a hurry then no matter what we say won't stop him.

    I'm still waiting to be processed. I'm not in a hurry. I'm waiting for the @ultravps reply. I request that the change room is not malicious and should be supported.

  • @baifvai0913 said:

    @mksh said:
    Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

    I don't have a paypal dispute. I'm a good buyer.

    Wow, lets say i am positively suprised. This is not how those threads usually go.

    @dyu said:
    I'm guessing he ordered a storage vm that is not offered in their lax location.

    Outside of this i have no idea why they can't do it but it's not like they have to anyways. Sorry to say that but you should have checked the location while ordering and if they won't do it refund is your best option.

  • @Falzo said:
    I guess @UltraVPS would not even fight a dispute but instead refund and be done. there usualy is no point in fighting over 20 bucks from any unsatisfied customer (regardless of stupid reasons) like some providers seem to prefer...

    I didn't ask for a refund, but instead asked for a replacement.

  • @willie said:
    @UltraVPS if you're reading this, I suggest just refunding immediately with a polite note instead of dealing with the weirdness.

    Thank you. I'm just requesting a change of machine room.

  • @vpsbuluo said:
    what do you want???

    Thank you. I just need to change it to the Los Angeles machine room.

  • @baifvai0913 said:

    @mksh said:
    Guys... OP is not coming back it seems. He probably filed a paypal dispute by now anyways.

    I don't have a paypal dispute. I'm a good buyer.

    then you should accept their rule ... no relocation (change room)

  • williewillie Member
    edited November 2017

    baifvai0913 said:

    Thank you. I'm just requesting a change of machine room.

    We'd call that change of location (to LA). The host has explained they won't make that change, but you can have a refund instead, if you want that.

    You can use the refund money to order a VPS in LA, but the black friday sale is over so you would have to pay the regular price. The host is having trouble getting you to understand this, so I suggested just giving the refund without further confusion. Then you could decide what to do next.

    #lexit spread the word.

  • baifvai0913 said: Thank you. I just need to change it to the Los Angeles machine room.

    Please stop saying "machine room" since it makes you sound silly. You could say "data center" instead.

    Host has already explained, they will not make that change. Lots of us want things that we cannot get. You are now one of us.

    Imagine you sell cars. Someone comes to you, chooses a red car and buys it from you. Then later they come back and ask to change it for a blue car instead. You might have to tell them sorry, you cannot change your decision, if you wanted a blue car you should have bought a blue car instead of a red one.

    That's the situation you're in now. Host is being very nice by offering to take back your red car and give you a refund. But they will not give you a blue car even though you want one. You should accept the refund and choose more carefully next time.

    Thanked by 2Falzo fat27

    #lexit spread the word.

  • @willie said:

    baifvai0913 said:

    Thank you. I'm just requesting a change of machine room.

    We'd call that change of location (to LA). The host has explained they won't make that change, but you can have a refund instead, if you want that.

    You can use the refund money to order a VPS in LA, but the black friday sale is over so you would have to pay the regular price. The host is having trouble getting you to understand this, so I suggested just giving the refund without further confusion. Then you could decide what to do next.

    Thank you for your explanation, this is the first time I met this kind of problem, I bought buyvm hostodo virmach cloudxtiny 123 sys chicagovps etc VPS, customer service is very good, meet this kind of problem, 2 minutes can be solved, but ultravps customer service, really let me down. I just want to wait for @ultravps.

  • With that list, you'll have plenty of letdowns in the future.

  • wait for what ? mercy ?

    c'mon don't be a dick

    you want help from us and we suggest take the refund

  • @UltraVPS is the technical problem just one of migration (copying the data from one DC to another)? Could you be able to just delete the old VPS and make a new one in LA instead, if baifvai0913 has a good data backup and can restore from it himself?

    Thanked by 1fat27

    #lexit spread the word.

  • @kassle said:
    wait for what ? mercy ?

    c'mon don't be a dick

    you want help from us and we suggest take the refund

    Thank you. I'll apply for a refund.

  • @willie said:
    @UltraVPS is the technical problem just one of migration (copying the data from one DC to another)? Could you be able to just delete the old VPS and make a new one in LA instead, if baifvai0913 has a good data backup and can restore from it himself?

    I think they just don't do relocations. End of story.

    most recommended Provider: First-Root KVM Power-Edition /w SSD
    UltraVPS.eu KVM in US/UK/NL/DE: 15% off first 6 month | Netcup VPS/rootDS - 5€ off: 36nc15279180197 (ref)

  • @Falzo #25 for NetCup to assign a new pwner? What the fuck!? You're their spokesman, too!

  • @WSS said:
    @Falzo #25 for NetCup to assign a new pwner? What the fuck!? You're their spokesman, too!

    Be secretly owns them and plays a LET junkie for fun and prizes.

    Thanked by 1WSS

    Catch me over at Primary DNS. If you want to chat I am done with this cesspool.

  • @AuroraZ said:

    @WSS said:
    @Falzo #25 for NetCup to assign a new pwner? What the fuck!? You're their spokesman, too!

    Be secretly owns them and plays a LET junkie for fun and prizes.

    That'd be fun :)

    @WSS have you send in a ticket? I only found some info in an older wiki entry. It was also about involving paperwork with signatures of both parties, much like ovh requires... most likely not worth to hassle with transfers then.

    most recommended Provider: First-Root KVM Power-Edition /w SSD
    UltraVPS.eu KVM in US/UK/NL/DE: 15% off first 6 month | Netcup VPS/rootDS - 5€ off: 36nc15279180197 (ref)

  • @willie said:
    @UltraVPS is the technical problem just one of migration (copying the data from one DC to another)? Could you be able to just delete the old VPS and make a new one in LA instead, if baifvai0913 has a good data backup and can restore from it himself?

    That's right, that's all, thank you!

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