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Other options than Teamviewer and Logmein for business?
We are using Teamviewer to do remote support on lots of computers and some servers. We have a 6 channel license today. Before Teamviewer offered lifetime licenses, but now they only offer one year contracts as a minimum. For 6 channels (aka 6 current users at the same time) they want around €1900/year.
I have checked the price on Logmein, they want €845year for 5 computers at the same time, and €1520/year for 10 computers.
What other options do we have? We have also checked out Splashtop, but they have another price model, based on computers with the software installed. That's not practical, since we often do support on a computer, and it can takes years before they contact us again.
Are there other good options out there that is cheaper then Teamviewer/Logmein if we are talking about at least 6 channels/computers at the same time.
Comments
VNC?
VNC + Smartcode VNC Manager
Isn't it more complicated for customers to prepare the vnc server? You get Teamviewer ID/pass in a couple seconds from a portable version.
That's what you pay for.
But just use the free version of VNC? Or type realvnc.com?
Realvnc.com can offer a price of €1020/year for 6 persons. But we are more then 6, and they are using the term "named technician" so most likely we need to buy a license for each technician, and then the price will be higher then Teamviewer/Logmein.
VNC is a protocol so there are many clients for it.
http://tigervnc.org/
Are you connecting to devices on the same internal network or external as well?
It's just external and on customers without any service agreement with us. All with service agreement have AutoTask Endpoint Management installed, and there we have splashtop and VNC and RDP for servers.
Yeah, I have been down that rabbit hole myself, in the end we settled on rdp to server and vnc on every pc so the process was rdp to the server onsite desktop, sent a silent scheduled task to the pc to start the vnc server in 1 minute, connect from the rdp desktop over vnc to the users desktop.
It got clunky as hell, ended up with a custom solution that basically coded that all together in 1 neat package and tracked everything through a custom web ui.
That was also after testing spiceworks and dameware.
We use Screenconnect but the answer to your problem is... a vps/vpn.
Order from Teamviewer with a Ukraine (and many other countries) IP and you will get it at a fraction of the price.
@mykhen
Anydesk may be ? I'm using it semi-professionally for the last 2 years (free version) and it works fine and dandy, though my frequency is about 2-3 sessions a week.
check their plans https://anydesk.com/order
Nomachine works fine for me.
Ultraviewer. Basically the same with TeamViewer. You got ID and password. Except that it's free.
Also remote desktop over VPN. Everybody knows how easy it is to connect to VPN.
What problems did you have with Dameware? I've been using it every day for the last two years and it's been great for me!
Never used spiceworks
Sounds like an open source project opportunity.
We had compatibility issues with eset and avast RTP (as we later discovered) it would work for weeks then random PC's on the network would not be reachable until dameware was reinstalled, we provided them with literally 50 examples they could offer no resolution.
Lots of good suggestions here, will check them out soon.
VNC is fine if you don't care about lag. GoToAssist will probably work out cheaper than LogMeIn and Teamviewer and it's just as good if not better. If they're Windows machines then Remote Desktop (obviously).
There's also ScreenConnect, but "ShowMyPC" is going to be the most affordable non-self-hosted. https://showmypc.com/service/index.html - $220/year for 10 PCs. I've used both throughout the years with smaller-sized businesses, and they work fine. Setting up a VNC service and port knocking to get through to the machines works as well.
That's my experience with VNC, it's laggy and do not work so smooth as Teamviewer.
Remote Desktop is not a good options, for it's not enabled by default on workstations. And first have to get the customer to enable RDC, and then also forcing them to set a password on their user (most have this already, but not all) and then connect, will take to much time.
I was looking into this a few weeks ago. Haven't tried Remote Utilities but it looked promising.
https://www.remoteutilities.com/
What? Teamviewer doesn’t sell lifetime anymore? We had a license son 5 or 8 years back and updated/renewed yearly, but I am pretty sure that the license itself was lifetime, only it would not work with newer versions.
At the end I decided that the versions didn’t really change that much so it’s not worth upgrading.
And then we left for a proper OT-remote support solution instead of that desktop IT stuff.
Which is another topic entirely. But a really cool solution, already then had 2factor auth with smartcards, a rendezvous server etc etc.
Splashtop sir.
Ultraviewer Dude, check it out. It works exactly the same with Teamviewer. Except that it's free.
Parallels:
https://www.parallels.com
But their price model is not good. They only offer per computer licenses, so installed on one computer = 1 license.
In a year, we can help hundreds of computers - so it will be expencive. But for all our managed customers, we are using AutoTask AEM, and there we have free splashtop.
But thank you for all the help. My owner did just decide that we go for Teamviewer, based on that's what our customers is used to, it's the most simple setup (just download and run the quick install), and the price compared with Logmein was not so far off, and VNC is to laggy to use in our business. So I just paid €1.950 for one year with Teamviewer.
try parallels
So does Ultraviewer.
http://www.aeroadmin.com is what I use.
I think there is a 30% off coupon floating around out there somewhere also.Edit: Found it. No longer works.