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Comments
I'm surprised they were using ceph for the non-storage vps's. vm's running actual services are better off with local disc.
Welp, we can kiss the cheap storage plans goodbye.
Latest news by e-mail:
Emphasis mine, typos theirs. Fair, I'd say. Was too good to be true :P
It was good while it lasted,
looks like i'm in the 1.8%
sghhhhh... so disappointed
however... black friday is coming, looking for new deals
to delete
You all realise you get the same email right?
i didn't get any emails at all.
Yes but when I pasted above e-mail I didn't saw previous answers yet admin can delete my post if you want.
Just edit it, replacing stuff with some kitten selfie
Spelling errors are mine I guess that's what you get for having no sleep for a considerable amount of time.
At this point as per the email we are at the mercy of the CEPH Software. We could start all VM's right now but any blocks hosted on the 1.x% would just be wiped by a FSCK causing your data to become corrupt and useless.
We are working to get the last OSD's online, hardware is all up and working fine. Is just the software layer facing the issues
This is not as simple as replacing a failed disk or server sadly. Further updates will be sent by email as if we was to reply to all support tickets the amount of time fixing the issue would be heavily reduced.
As promised we will provide pro-rota refunds come January however right now our priority is your data and giving you acess to this.
@AshleyUk please can you temporarily move my VM to your other DC, or give me a snapshot so i can start it in another place?
The storage is what is the issue, meaning we can't provide access to the VM image till this is resolved.
That's a real shame @ashleyuk the service up to now has been excellent! I'll be sorry to see my VPS go
Understand your having a nightmare at the moment but like the fact your more worried about data integrity than "uptime"
Does it mean I will receive refund for prebooking for 3 years and server that I was using will be closed after January 2018?
Maybe some of us can ease your workload:
My storage is/was a second backup, and I'm guessing I'm not the only one. So losing it is not a real trouble but spending time on it - if it is going to disappear anyway - a waste.
Should we open tickets, @AshleyUk ?
Is there any other service that comes close to this ?
I Raised a ticket about this earlier, no need to have my data back if it makes things easier
My 1TB vps was actually running fine for the last week but was shut down 6 hours ago. Good thing I backed everything up to B2 in that time.
Ceph can be a fickle beast.
I think the same. I would like to have something else (smaller) instead of refund.
Take a break or use meth, if not already.
We can look at options between now and January.
Right now priority is getting services online, discussion on refunds and other services will come later as I'm sure you understand.
I just read the email, I'm sad to see this great service shut down I am a customer since years, had some performance issues every now and then, but it was all good considering the price.
Can anybody recommend a similar service? I don't need the 100% uptime, my important data is always backed up somewhere, but I need at least 1TB of storage and similar performance to this.
already looked through your spam-folder? maybe we should again think about that sharing a dedi project? ;-)
most likely, yes.
depends on the location. I'd consider the three year KVM storage specials from speedykvm comparable, esp. if @SpeedyKVM_Ryan would be so grateful to throw in a 30% refugee coupon ;-) ;-)
for europe there is time4vps and @cociu, all OVZ anyway...
for the last 2TB special Ashley did (2,50€ x36 month), there is no one that coming close to that.
@AshleyUK thanks for the service. sad to see it didn't turn out. like the straight way you handle things anyway!
I think we can still use the code BUYKVM36MO at http://buykvm.com/ ?
It is sad to see ZXHost EOLs this. I have 3T + 2T VPS with 3-year prepaid with a very good price :-(
Nice offers at speedykvm but US only
I encountered this defeat since 3 days ago and I know @AshleyUK has been working on this since the very beginning. I understand their situation and wish ZXHost guys good luck to solve the problem first. No complain at this time. I like their service and will continue if there's any proper plan in future after this tragedy.
Well many of you seem to receive emails, however from what I can see nothing happened since 16th nov (aka not receiving any mails). I know I can look it up here at least.
>
How can I be sure about this? I opened two tickets, one about the service degradation (slow io) with normal priority on 12th nov and one about the server being offline on the 16th nov. No answer yet. At least it would be an interesting coincidence if I am not on the CEPH cluster.