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Will you accept they are not evil and sometimes you just cant agree with people if I give you $5?
What is my narrative?
What is my narrative?
My narrative is in the TITLE. It's that I'm fed up with the heavy-handed way that Virmach communicated with me; at least twice threatening, or in their words "warning", if I do such things they don't like, it will be met with penalties. The time I asked them to reply to me on Paypal, and later my inquiry about the refund, are the main reason I continue to feel aggrieved.
That's my narrative.
You didn’t asked them for a response through PayPal. You have disputed a payment, despite they did everything they should have done and committed fraud in the process.
But it’s going in the loop with you, you just spin stuff to support your narrative, ignore stuff that doesn’t fit / can’t be spinned.
Waste of time to even talk with you here. This thread should be closed.
I do not make such claim that they are Evil. I just hope they would see fit the communicate with customers in an friendly manner. Not trying to bully people around.
And if Virmach can agree with me on that, then I'm satisfied.
$10?
You can ask Virmach if I asked for a response through Paypal.
The feeling is mutual.
We have a problem with that, partial refunds generate accounting complications which are not worth the trouble so we fully refund after the customer acknowledges the mistake and our warnings in place.
Threatening with a dispute and opening a thread anywhere with half truths and outright lies is treated as blackmail and no refund is given. Paypal will charge the chargeback fee, but this is life, it is partially our fault too for letting this kind of customers in in the first place.
It sounds like a refund was offered. I only saw that the PayPal funds were "frozen" which surprised me because I always thought that PayPal lets you refund to end a dispute. Can @VirMach and @Jameswxx confirm a refund was given here?
It is a violation. The aforementioned terms requires "brand parity" in which you can't
You are violating 1 and 3
It's true, but you can't mention this either.
They do, and this sort of fee also violates their terms.
Nope. He has terms and conditions. Sticking to them will help him keep customers suitable to his business model and will reduce the numbers of those not suited to his model.
You cant keep everyone happy.
Does it matter why?
There are stated and agreed to terms and conditions and these are both in there.
You agreed to X and got upset when you got X.
Nobody on this thread disputes the terms.
Refund was a pretty common-sense and rational solution to this problem. It just shows you how much common sense and rationality @VirMach 's support team has, really.
And the Customer was refunded, refund probably paid from ACH or Direct Debit or eCheque or whatever form is being used in Virmach country of registration, thus pending. And you, and the OP (who should be already banned in my opinion for fraud) keep flogging the dead horse.
You are disputing the terms. The terms say no refunds. There is a reason for it. The reason is valid. If the customer chooses this course of action losing the customer is better for both parties. Dont refund. The credit is still there. OP still appears to have (had) 4 other services with Virmach. OP is being unreasonable.
So @Virmach allowed a Customer to be vexed by a completely arbitrary term, when the better solution would have been hassle-free and avoided negative publicity on LET. The Customer comes first.
Ironic since that @Virmach is openly violating PayPal's terms, albeit for a very valid and decent reason.
lol
Do it big man, make the complaint.
Some people like to say this, but no one really believes it.
tl;dr...
For what it's worth, VirMach is 100% in the right here. Having said that, the time it's taken them to clear up the mess that OP has (albeit naïvely) caused easily outweighs the time it would have taken for them to hit the refund button in the first place, although I can see why they didn't want to initially.
Glad OP and VirMach have cleared things up now. Is there really any real reason that this thread has to remain open?
Successful businesses dont waste time on the wrong customers.
Fuck PayPal and fuck PayPal's customer service. @Virmach , who is PayPal's customer, is completely right to charge less for Bitcoin and recommend cards. I'm just trying to show you all how to do the customer-facing side of the business better.
Well you're doing a swell job of that, so be sure to give yourself a hearty pat on the back.
PM me for Customer success consulting work
I'm not questioning what you've achieved in a professional capacity.
This post really lost its way some time ago there are many who say that if they are great lawyers coughs can place the rules and regulations of the service but each country has its laws.
From the point of view of advertising and customer service, this provider loses more than what they would have reimbursed, for example, in my case, I would never contract with them.
If in the US you receive a deposit by mistake, you are legally bound to return that money for something you call an act of good faith, which we do not see here.
The negative publicity obtained by the led for a negligible amount will make possible customers flee,
A clear example is @francisco (buyshared) has a strict control with the payments I assure you that if one deposits there by mistake they automatically return the money.
Regards,
@vanhels at the risk of being abused or accused of getting "nipple hard" or being made out to be a racist, I would like to ask you why you believe this was an accident?
Not a loaded question I promise, obviously people here have different perspectives and points of view, I am trying to understand why so many people believe that this is an accidental overpayment and why they think it is fine to open a PayPal dispute first and go to the provider afterward for 'billing' support?
There was a 7 or 8 step process with warnings and agreements all the way until the end, so I don't really consider this an 'accident' more 'buyers remorse' that is my perspective.
Also, keep in mind, I don't see any issue with refunding it either way.
Why wouldn't it be an accident? Do you think the OP was trying to troll an innocent provider?
Who sends money in "Add Funds" then immediately requests a refund it it's not an accident?
@AnthonySmith I will not enter into discussions, generally a company receives funds for an invoice issued, in the case that a client adds funds to his account must have a clear regulation and not threaten the client that they will suspend their services and will charge more, in fact, Many companies do not allow you to add funds to your accounts if there is no tax bill, it's that simple, if you are a hosting provider, you should always take care of your reputation, the threats are never good, you could simply talk to the customer. cordial way, I do not understand what is the problem that the customer has a dispute in PayPal, the provider could show that the error was the customer and ready, without all this negative publicity, all online businesses have ever had disputes in Paypal , and as established by law you are innocent until proven otherwise,
Regards,
I think it was buyers remorse, again, why do you think you can follow 7 or 8 steps of a process and still say it was an "accident"?
Again, genuine question.
Ok no worries.
Anyway, life would be boring if everyone agreed with everyone else 100% of the time, the OP got his refund, the approach is a little unusual but everyone got what they wanted in the end.
@Clouvider this thread will bring more customers to VirMach so why are you so insistent on closing it?
@AnthonySmith is boring a bad thing?