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virmach is asking $10 admin fee to downgrade disk space
have a windows VPS with virmach and paying for extra storage space.
Just trying to understand if I am the only one who feels that admin fee to downgrade the disk space on a windows VPS is normal because they have to alter the LVM
below is the ticket reply;
We could downgrade the disk but it would cost $10 of system admin time (15 minutes) as to do the downgrade we need to manually resize the LVM.
Please do let us know if you'd like this invoiced and completed. We'd also need a working admin password to the VM to do this.
Syed A.
Sr. Sys Admin & Support Agent
Comments
Its fucking unmanaged server. Why you no do it yourself for free?
virmach is the ryanair of the vps hosting industry LOL, they even charge for vps account transfers.
if you can't do it yourself then that is a good price for a system admin time.
BTW, Mr. Syed is a skilled person he was handling my tickets professionally so i recommend him and if you have other items you should ask him in advance.
@asterisk14, do you have services with virmach? they are top providers and since they have a large number of clients handling those things will occupy supports time and will not be a top provider anymore... +10 for virmach.
You are right, totally uncool to charge for something outside the contract you signed and that requires employee time. How could they do that, right?!
People these days.
Not sure if it is in contract
Will check
I would appreciate a hint on how to do it.
Thanks
@syd, if you need the current env, then best to pay otherwise just shut down the vps and cancel the extrat storage and install windows again with ticket?
Seems reasonable, an unmanaged service is exactly that, $10 for admin time to downgrade disk space is fairly reasonable.
This. I would ask for a re-install instead
They are average providers with very average nodes hardware-wise, the special deals nodes are stuffed badly resulting in bad I/O. The support reply time is good though.
In my case, I decided to pay several invoices of a couple services at the same time and I had to pay also an administrative fee to put everything together :P. But their service is great
.
cancel the server, and order the new one?
I can't speak on Virmach; never used them. But I don't think that's a completely unreasonable fee. Like, there's been worse fees providers have given out on this forum. And if they end up messing up your data, I'm sure you'd hold them liable to that - there's definitely some risk involved with downsizing a VM and especially as an unmanaged service I think this could be expected.
i was speaking considering LET standards i have seen.
I am sure you are not the only one, but I do think its fair to charge for additional work yes, do you often go to work and tell your boss not to bother paying you?
FYI, My own response to a downgrade (KVM) would be to ask customers to take a backup of their data, shrink the partition, make sure all data is at the start of the partition and make them aware I am not guaranteeing data integrity once it is complete.
That I would do for free as its only about a minute of actual work, so I suppose it depends on what your downgrade expectations were.
Probably cheaper to just re-purchase the service and migrate your data. VirMach already runs on pretty thin margins, so them doing free work to help you reduce your bill doesn't really add up.
^^ That's why you need to pay.
Tell him hes kidding himself
I don't think this is right.
$10 for an intervention is far too little, price should be upped.
I'd just try to resize the disk as small as possible and let them update the disk space and expand it back if I still have free space. That probably avoids the $10, and would solve your problem, but just in case, backup before doing so...
I find that perfectly acceptable, to be honest! Okay, I had providers do that as a courtesy for me, but I also pay them higher prices than you do with Virmach. So, from my point of view, nothing wrong with it.
If you use google with "manually resize LVM [enter your OS here]", then you will find plenty of good explanations. It is indeed a bit of work for someone who never did it before. It is really depending on how you value your own time, but I would certainly pay USD 10,- for it and go out with the dog instead.
@syd you are looking for an unmanaged vps to give you services of a managed vps. If you don't want to pay for the $10 and feel like this should be provided to you, then I suggest you go for someone like knownhost.com. They are a lot more expensive than virmach but you will get a request such as yours free, since it is included on the package.
From what I understand Virmach is asking the guy money to manually downgrade his plan's disk(speaking of LVM, its probably a KVM) correct? Or is that a partition inside his VPS?
You deserve a more attractive girlfriend.
VirMach is being maligned because dude wants to pay them even LESS. OK, that makes perfect sense!
VirMach usually has a checkbox that you have to agree to that they are not only unmaintained, but they will only provide basic networking. Everything else is up to you to handle yourself. Charging $10 for this isn't out of order. Pretty much everything is $3, $5, or $10 to handle, and you're still getting a service at a cut-rate of standard LET hosts. If you don't like that, pay more up front for a managed service.
Mama says I should stick with the dog. Less trouble and you can shoot him no questions asked in case he's bitching around. Mama says she's sick of disposing women who are unsuitable for me. And Mama said that all women I brought home over the years were unsuitable for me. Our garden is already full of mounds. Poor Mama, so much work.
Is it getting HOT in here?
Sounds like lots of people above have no idea about what OP's talking about.
Virmach is asking $10 admin fee to shrink the LVM size on the host server for the customer. It's not something you can do on your own.
IMHO the $10 fee is justified, and those who asked OP to do it on his own sounds weird. How? Hacking into the host server and play around with the LVM?