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What are you using as helpdesk software?

What are you using as helpdesk software?

rovoxrovox Member
edited August 11 in General

Hi guys,

Just like the title say, Whats your favorite helpdesk software? I'm currently looking around for helpdesk software. And was wondering what you guys use to provide support!

  • Rovox
helpdesk software
  1. What helpdesk software do you favor?52 votes
    1. zendesk
        5.77%
    2. freshdesk
        3.85%
    3. whmcs
      30.77%
    4. happyfox
        0.00%
    5. zoho desk
        0.00%
    6. Kayako
        3.85%
    7. boxbilling
        0.00%
    8. just social media. whatsapp/twitter/telegram
        3.85%
    9. custom build
      11.54%
    10. other
      40.38%

Comments

  • WhatsApp, Facebook , Telegram , LET. You should include boxbilling, it is open source and it let you also manage your server.

  • FoulFoul Member

    Kayako.

  • cassacassa Member, Provider

    DeskPRO

    ik moet poepen

  • twiigltwiigl Member

    Not using, but worth to mention: RequestTracker, OTRS, Zammad, osTicket, Cerberus Helpdesk

  • RizRiz Member

    @Foul said: Kayako.

    I remember out Kayako upgrades turning into a mess. Nice to work with though!

  • MasonRMasonR Member

    I think LET is my favorite helpdesk software /s

    PLEXiDRIVE: Plex+GoogleDrive | Server Status | Insufferable, cheap, son-of-a-yeti fuck™

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  • trewqtrewq Moderator

    Groove

    Are you ready? Soon™

    Thanked by 2Hxxx farnox
  • imokimok Member

    Jira and AgileCRM are another options.

  • jhjh Member

    The $500 I spent on a Kayako owned licence circa 2005 has to be one of the best investments I've ever made. If I didn't have it, I would probably use Help Scout (despite the recent price hike).

  • FoulFoul Member

    Riz said: I remember out Kayako upgrades turning into a mess. Nice to work with though!

    It's quite better now! I paid like $200 for the owned license back then and ever since then i just get the support upgrades! So it's quite nice to have/use

    Thanked by 1Riz
  • rovoxrovox Member

    These days Kayako seems a little high priced, groove looks nice indeed!

  • WebProjectWebProject Member, Provider

    You forgot to mention the Blesta and Clientexec (tickets system is part of them)

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  • nqservicesnqservices Member
    edited August 11

    visionhelpdesk.com looks great and price is good. Also it as Satellite / Multi-Company feature that is great for multiple brands. I will try it soon!

  • Did you try Zammad (https://zammad.org/)? Looks pretty good. Gave it a test run on a VPS. Easy to install (can directly be installed or behind nginx).

    I set it up overnight without a careful read of the docs, ended up mis-configuring MySQL leading to my memory usage slowly rising to about 90%. They have a PostGreSQL version (I am going to try that next)

    In Canada? Open a Tangerine account with $100 via referral and get $70 paid to your account. PM me if you are interested for details. Don't say no to cash that can be used for new VPS. ;)

    Thanked by 1MikePT
  • LiveAgent

  • Kayako

  • nusproutnusprout Member
    edited August 12

    Helpscout, but we would probably move to Zendesk as we're having Zopim/Zendesk Chat for our the live chat and those two would integrate better.

    Have a look at

    https://github.com/opensupports/opensupports/releases

    https://github.com/helpyio/helpy/releases

  • osTicket all the way, because its so easy to hack!

  • szarkaszarka Member

    Is Kayako software? Everything about the web site seems to suggest that it's (only) a hosted service?

  • Wow, now Kayako has a "free" tier - for live chat software only.

  • Last thing people need is one more system to create account for and to learn how to use. Facebook, Twitter and Reddit are plenty. Personal info can be discussed privately while most questions remain publicly available for other users to benefit.

  • BharatBBharatB Member, Provider

    At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    Budget dedicated servers - https://readydedi.com/ | I work for DrServer | Follow us on Twitter or Facebook | Skype: readydedi.bharat

  • @BharatB said: At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    How does one signup? I've tried and it gave me an error. I tried again, and it says

    "The email has already been taken."

    And so I tried with a support@ email, and it says

    "The username support is already in use."

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  • RhysRhys Member

    @BharatB said: At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    Ooh another shitty software to add to their collection of shitty softwares.

    I recommend hosting at Hostigation (Aff) and IonSwitch (Aff)

  • BharatBBharatB Member, Provider

    @nusprout said:

    @BharatB said: At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    How does one signup? I've tried and it gave me an error. I tried again, and it says

    "The email has already been taken."

    And so I tried with a support@ email, and it says

    "The username support is already in use."

    Please send a mail with error screenshots to [email protected]

    Budget dedicated servers - https://readydedi.com/ | I work for DrServer | Follow us on Twitter or Facebook | Skype: readydedi.bharat

  • We have been using Vision helpdesk for 5 years , I have tried WHMCS but its quit basic I would include visionhelpdesk over WHMCS. Best quality it offer Multi-company help desk solution.

  • vfusevfuse Member, Provider

    Just Crisp.im for live chat for now, will probably add zendesk to this for e-mail tickets.

    NIXStats monitoring service (servers, http(s), ICMP, tcp ports) - monitoring 8000+ servers - Uptime Report - API Docs

  • CloudconeCloudcone Member, Provider

    We use Intercom, are able to resolve issues and communicate much faster with clients

  • Supportpal - https://www.supportpal.com/ - for ticketing
    Crisp - https://crisp.chat/en/ - for live chat

    Loving both :)

  • @wa44io4 said: Supportpal - https://www.supportpal.com/ - for ticketing
    Crisp - https://crisp.chat/en/ - for live chat

    Loving both :)

    Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

  • @PUSHRcdn said: Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

    I don't see anything like video chat ... did you seriously saw anything called video chat?

  • @wa44io4 said:

    @PUSHRcdn said: Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

    I don't see anything like video chat ... did you seriously saw anything called video chat?

    It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

  • @PUSHRcdn said: It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

    I am sorry, I saw it now. But it's available on Unlimited Plan only where I have Pro plan.

  • PUSHRcdnPUSHRcdn Member
    edited August 16

    @wa44io4 said:

    @PUSHRcdn said: It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

    I am sorry, I saw it now. But it's available on Unlimited Plan only where I have Pro plan.

    Thanks! I suppose I will wait for someone to review it as we've been looking at Crisp for quite some time now.

  • cassacassa Member, Provider

    @szarka said: Is Kayako software? Everything about the web site seems to suggest that it's (only) a hosted service?

    Kayako hosted is their new version, the old version renamed to Kayako Classic and can be found here: https://www.kayako.com/classic

    ik moet poepen

  • WSSWSS Member

    mailto:

    486DLC · 4MB · 40MB · MS-DOS 5/DesQ 2.6/QEMM97 · USR Courier HST 28.8kBps · Up 24/7 except when Mom needs the phone #DontTalkAboutLETClub · How many phones can @agoldenberg fit into his anus? He won't say!

  • cwebmecwebme Member

    i like a lot Hesk. It's light, it's custom, it's free.

    For years i use osticket but with time i'm bored and decide to change.

    Whmcs is good, but solution like whcms, clientexe etc it's different product.

  • cpsdcpsd Member

    How do you guys deal with users who prefer calls? We are happy using a two level scheme where WhatsApp solves basic questions and tickets, remote control and emails solve the real problems :).

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